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January 2024 by Hannah A
This store has a poor customer service. Always when I go in this location there is a bunch of women’s working and they don’t know what to do anything. They took like 30 min to just print a paper for me and charge a super expensive price for just print a paper and not even apologize for their lack of customer service. Actually all the UPS has a bad customer service now, super disappointed .
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January 2024 by Arthur Eatz
The quality of customer service here is worse than any other store you could possible imagine. The manager Jenn on site was nowhere to be found, and their employee Ashley took my package w confidence, when I returned the next day to follow up on some paperwork, she ran in the back so she didn’t have to deal with me cause she knew she didn’t have the paperwork I returned for. Then her co workers didn’t wanna give me her name, luckily they have on employee there who did the right thing. I would highly suggest using another store, and if there’s a manager that can see this, I would seriously rethink who you’re leaving to represent your establishment. I would give 0 stars if it were possible!
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December 2023 by ninjadarookie
The quality of customer service here is worse than any other store you could possible imagine. The manager Jenn on site was nowhere to be found, and their employee Ashley took my package w confidence, when I returned the next day to follow up on some paperwork, she ran in the back so she didn’t have to deal with me cause she knew she didn’t have the paperwork I returned for. Then her co workers didn’t wanna give me her name, luckily they have on employee there who did the right thing. I would highly suggest using another store, and if there’s a manager that can see this, I would seriously rethink who you’re leaving to represent your establishment. I would give 0 stars if it were possible!
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December 2023 by Sam Behnam
Pretty awesome store. I had some questions about sending a package from here to Tampa and the lady behind the line patiently answered all my questions. Great service great UPS store definitely recommend.
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August 2023 by Terry W.
I looked up for the UPS store near me...and for some reason, this store doesn't come up. The stores in Valencia, Saugus do...I thought, well maybe the Canyon Country Store has closed or something since Covid hit us. I took a chance ...drove first to the UPS store close to me...it would save me several minutes of having to drive to the Bouquet Store near Seco. So, I park first...and walk in to see when and if they had the 1pm saturday pickup as the other stores did posted on their store sites. I walk in and eventually the young person hidden behind a wall answers me as I asked was there anyone there? She came out...and I asked, "Was there a 1pm pickup?" She hesitated a second and with an uncertain reply said "There shoulllldddd be"....as if almost posed as a question. I said.."I really need this box to go out today....can she guarantee it?" ...The young gal said "there's not a pickup on sunday" rather unconfidently, which didn't show much confidence with handling my shipping...So, I drove to the Bouquet Store at Seco and the gal there was totally together and clear that it'd go out today...gave me the list of choices for pricing and when it'd arrive at my destitation. I see why the Canyon Country UPS doesnt' even come up when you go online to see where the closest UPS store is...and I remembered several years ago having a similar issue with the CC store...heads up UPS store owners!!! Train you staff to know what's going on....get online and organize your online footprint on what services you do.
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April 2023 by Denise G.
Thank you for being so awesome. And helping out with my Internet difficulties you're the bomb. Your service and professionalism is great.
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February 2023 by M R
customer service is extremely poor, workers cannot care less
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February 2023 by Kevin Webb
Typical UPS store except its quite small. Normally, not a problem but when they are crowded like they were today it is. I was standing in the doorway entrance for a minute. Also, parking can be challenging but that is an issue with the strip mall the store is in generally. Friendly staff.
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February 2023 by Manuel Posada Rodríguez
customer service is extremely poor, workers cannot care less
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February 2023 by Serina O.
What a wonderful store. The employees we encountered were the most helpful, respectful and patient group we have met. They took the time to great us and set up our new account for us. Looking forward to doing business with them. Thank you. Thanks Gabe!
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January 2023 by Kareem A.
It was the busiest time of the year, the holidays and I had to send a last-minute gift to arrive just in time before Christmas. I was a bit frantic, however Daniela, Allie, Sami, Ashley, Cassidy, and Zephia were all so helpful! They made my experience very seamless, they were efficient, and the package arrived as guaranteed. Thank you all for being the best team in the Santa Clarita Valley. Keep up the good work!
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December 2022 by Zelda S.
Zero star Came in 1230 pm dec 28th the gal with the red hair was incredibly rude and unprofessional throwing a literal tantrum throwing things around and being snappy with customers! Did we forget customers are the REASON for her job. Y
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July 2022 by Iris Lyman
Always had the best and easiest experience here
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May 2022 by Mirela Cracana
Do not go there! Customer service is LACKING! I went I at 5:15 pm to weight a package and told them I will return with a prepaid label. I arrived at 6:00 pm - and they closed the door to my face, and ignored me standing in the door with a package that only requires less then 5 seconds of their time. 3 people talking to each other trying very hard to avoid looking in my direction. I understand that maybe they didn’t want to work if they clocked out - but they seam to be tidying up the place - assuming on the clock - and if customer service was really a priority for them they would’ve took the box out of my hand, drop it next to the rest of the packages and continue what they were doing. I thought it was just common sense - everyone has 5 seconds - except the crew at this location. I will not return.
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May 2022 by Breanna W.
Excellent customer service. They really shined bright after my experience of walking into USPS on Soledad a mile and a half away. The customer service in USPS was horrible and they were so rude. This UPS was so pleasant!