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July 2024 by Stephenie Bautista
I have been there 3 times last few months. Excellent service, kind and knowledgeable staff. Charlie helped me today, very helpful and efficient. Thank you!!
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May 2024 by Michelle B
Always fast, always friendly, never had an issue with deliveries
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March 2024 by Joy Millan
It’s a disaster to place a person who doesn’t know what she is doing at the store. Went to get notary, I was told that I cannot use green card. Unfortunately I didn’t have other ID with me, so the notary asked me to go somewhere else. Luckily, it was early, and I was able to get the notary done the same day. However the attitude and unwillingness to help at this UPS were not acceptable. She did not even bother to ask someone who may know, just assume it won’t work and turned me down.
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February 2024 by Larry Carson
Charlie helped me over the phone, went over & above to assist. Was very quick to complete. Even contacted me after to give progress update. Exceptional customer service.
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December 2023 by John Pienta
Friendly- efficient staff
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August 2023 by Teresa James
Dropped off a package at 12:45 Saturday afternoon. The clerk said that there was a pickup that afternoon and that it would be delivered on Thursday, August 10. (I need the package to be there NO LATER than Friday, the 11th.) Later that evening I checked the tracking and it says it will be delivered on the 14th. It is now Monday morning... I called to see if I could come and get the package to send it FEDEX - so that it would get to its destination when I need it to - but it is not at the store and the customer service rep at the UPS central number says that he can't tell me where it is until it ends up at a hub. He couldn't tell me which hub or when it might get there. WORST SHIPPING EXPERIENCE EVER.
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July 2023 by C. C.
Best UPS in SCV. Fast, friendly and good people work here! I especially appreciate the nice lady open on Sundays, and love that this location is even open Sundays!
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July 2023 by Valerie Tippy
I needed to ship some very delicate items from CA to TX. The staff was very helpful and extremely understanding with making sure my mother's glass items arrived safely. The 3 boxes arrived on time. The young lady that helped me discussed the best boxing solutions in order to be as cost effective as possible. When opening the boxes I was amazed at how much care was taken to wrap each item so carefully. Thank you so much for your kindness and terrific packing job.
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April 2023 by Mariel N.
We just visited this store for the first time today and this place has the most excellent customer service we have encountered in a long time! Jillian was so kind and helpful and assisted us with shipping a tire. She gave us valuable information and made us feel welcomed there. Thank you Jillian!
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March 2023 by Regina Lastrapes
I have used this UPS over the years and I have never left with a bad experience. Recently, I was in a bind for my Power of Attorney paperwork and the owner went above and beyond to help my daughter and me. We are sooooo grateful for her superior customer service. I swear I have not had such a perfect response to my needs from a service perspective in years and I appreciate it more than I can express!! Also, a plus the ladies who work there are top notch as well.
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February 2023 by Andrea L.
My family has used this UPS over the years and I have never left with a bad experience. They always have what we need and friendly service. Recently, my mother and I were facing an urgent situation and needed an updated Power of Attorney notarized like yesterday. The owner went above and beyond to help us. We are ever so grateful, to Jennifer and her wonderful team for there superior customer service. When the reps behind the counter understood the challenge we were facing they pulled the owner in and she made a miracle happen. We have not had such a great service focused response from a business in years and it shouldn't go unnoticed or unrecognized. We appreciate it more than we can say! Thank you! Thank you! Thank you!
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February 2023 by Arin A.
Very disappointed lady employee did not get my package even though last time they print it for me seems like they do not wanna do their job
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October 2022 by Jordan Chantel
If you’re looking to drop off amazon packages, decent place. (Giving some stars for that)If you’re looking to print something, I WOULDN’T recommend coming here.First, they charge for you to airdrop them a photo for printing. Okay, no problem. Then the employee literally couldn’t figure out how to print in color, meanwhile she was making a copy of a black and white print… I explained that wouldn’t work, you have to print it in color first. She then told me sorry our printers not working from the phone now… after 10 minutes. She told me I could pay $3 to now email it to them and have them print it. No, thanks. Just sharing my experience if you’re on a time crunch, I’d head somewhere else.
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August 2022 by Miles Archie (Miles Archie)
Very nice employees and very nice manager.
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August 2022 by Miles Archie (Spikethetortoise)
Very nice employees and very nice manager.
