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March 2024 by Josh Lay
This is my favorite UPS location by far. The guys there are friendly and efficient. Whenever I have to drop a UPS package off this store is my first choice.
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October 2023 by Matthew Palare
They are friendly and quick and helpful.
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February 2023 by Natalie F.
Gabe is an absolute gem! I ship via UPS fairly frequently for my small business and this location hits different thanks to Gabe. I have seen so many of his interactions with other customers and he is always an absolute delight.Interestingly enough, he was one of the first people that I told when I found out I had cancer and now every time he sees me and asks how I'm doing I can tell he actually cares. He brightens my day every time and probably deserves a raise for his exceptional customer service.*definitely deserves a raise
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January 2023 by Kristen H.
The man working here was extremely rude and impatient with me. I was polite and not difficult to work with. He must have been having a really bad day!
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December 2022 by Heidi W.
This is the best UPS store in the area! I came in for a heavy Amazon return during busy holiday season, the staff was extremely kind and helpful. I will def consider this location for my shipping needs. Highly recommended!
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December 2022 by Edgar Marroquin
Staff is amazing, in Particular Kayla who help grab my packages when I had my dog with me. She is a very helpful person
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October 2022 by RUG LOFT
Great service unfortunately didn't get the guy's name he was so professional and courteous stopped by to send a fax most definitely recommend this ups saw service he provided to clients store lucky to have someone representing them like him.
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October 2022 by Muriel Hauser
Always great service at this store!!Shout out to Gabe, as always, thank you for your professionalism!
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August 2022 by Noah J. Landers
Tried to print a document there and both printers were down, person working was nice about it but, ya know…
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August 2022 by Andrew X.
Gabe, Dustin, Olivia, Kayla... all amazing staff that make this the best UPS store. Handle your business needs here, they'll take care of you. Btw the low reviews are from karens, I've seen them first hand!
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July 2022 by Titus Cantrell
Friendliest service in the SCV. Stopped by right before closing, and received helpful, quick, and cheerful service on 3 different items. 7/13/22 Somebody deserves a raise!
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June 2022 by Steve B.
Dropped off Amazon return. Olivia could not have been more pleasant and efficient. Knew exactly what to do and handled the transaction in less than 2 minutes. Very happy!
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May 2022 by Yesie U.
Every time I come in here the staff is so kind. So this post is long overdue. The staff here is very personable. Some have a great sense of humor to keep the mood light. Yes, there are times you have to wait in line, but when it's my turn it's great that I'm given the time and attention for each transaction. Today, I'd like to compliment Dustin. He was multitasking with the customer ahead of me who had issues with her charge card, answering the phone and helping me with my Amazon returns and suggesting where I can purchase a canister to mail a poster. Thanks guys for what you do. You're appreciated.
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April 2022 by Elaine H.
I was treated with utter distain, shocking rudeness and unprofessionalism when UPS lost my daughter's birthday package and I was trying to figure out what to do next.. Nobody cared, nobody called me back after an investigation was opened to try to find the package or determine if package was delivered. Nobody gave a damn. I had no option but to keep calling back every week to find out what the investigation revealed and what I should do next. They kept kicking the can down the road asking me to call back. The investigation was closed on 3/31 yet today (4/13) I still had not been contacted. I was told that the store didn't know the investigation had been closed and apparently didn't look when I called. I was so upset that I had been calling in vain and when I started to ask questions, I was told to stop harassing them and they hung up on me. When I went to the store, they called the police.........what? really? The manager, Casey, finally called me back and left a message but when I called him back to try to speak with a "human" about my issue, he never spoke to me on a human level. This is shocking and unacceptable behavior. I pray the UPS Store Orchard Village and the UPS Store The Old Road loose all of their customers and close. They don't deserve to remain open.
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March 2022 by Rand H.
Had to get a notary done and shipped out. Gabe was easy, pleasant and efficient. High recommendation for this store. Keep rockin' Gabe!
