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March 2024 by Shai R.
This staples was really helpful in helping me locate specific items that I needed. It wasn't difficult trying to locate a representative to assist me. The sales associate helped me identify which printer would be best for me. He made suggestions and even explained the ink usage. I can't remember the sales associate name unfortunately.
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March 2024 by Rommel E.
When I first moved to Santa Clarita in 2004 till probably 3-5 years ago this Staples was my favorite and I shopped and did all my business here for my businesses. I've always preferred buying in person over online to help keep places like this open. Obviously we are in the Amazon world now and that is more efficient and more reasonable. But some things have always made me feel better buying in person like TV's, Couches, and PC Printers! Well I needed a new Printer for my office at home, and I've been researching InkJet Printers for 2 weeks straight. Found the model I was looking for here and wanted to buy it and be done with it. Unfortunately not many staff available and the person Jay who seemed to be the cashier, the manager, and maybe even more than that wasn't having a good day. As much as I asked or kindly requested for some engagement. I understood he may have been super busy, but no one was talking to him and I was just wanting to get some more info and his Insight as a professional on which printer would suit me best for my needs. I was patient and willing to hear you out, but you seem to just want to get rid of me. He didn't care, he just wanted me out of the store and out of his way. Every chance I spoke to him for a conversation to help decide on my purchase I had the feeling he wasn't going to waste his time with me. Of course, after all I'm just a customer with multiple businesses that care about buying the right thing and getting the right info before making a well informed decision. To make this long review shorter I'll just say, I will NEVER conduct business at this Staples and unfortunately this store and maybe even the company will lose value from one customer who is me. That may not have an effect, and that's ok. I'm not wishing anything wrong. But I still believe customer service is a necessity and just as important as working. Bravo to anyone that still does these jobs and I'm 100 percent grateful for you and all those that do it. You are all better then me, because it surely is a challenge in todays world. However, please don't lose your service skills, friendly behavior and great attitude because eventually wherever you decide to go in life, it always comes back to you in good favor 10 fold and more! Sorry Jay, but your attitude that day 03-04-24 made me realize how awful some businesses like Staples and their employees can really make people feel about not ever shopping in person anymore. I guess I'll have to try out the Staples in Woodland Hills if I ever comeback. For now, even though I left this store with a purchase and receipt. I don't ever plan on coming back ever again.
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February 2024 by bryan oronos
I had a very bad experience in this store. I used their printing and copying area to get my labels for my package i had to drop off for them (ups drop off). I bought box from staples and pack my items in their packing area exposing what was inside. I dropped off 3 items and only 2 items were shipped and delivered and the other 1 package was lost saying its either it was not picked up and tracking is not available. Went to ups store across and asked for help and i was told that it wasnt scanned meaning it didnt leave the drop off location ?. I hope somebody investigate this. This is unacceptable.
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January 2024 by Gleeful TreeFrog
Found pen refill quickly, and it works better than the original in a sterling silver pen I've had for years. Hooray!
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January 2024 by Nina Svets
Horrible service of the printing department… complete disregard towards the customers . All they try to do is send you to self-service. Had to wait for an hour and still didn’t get anything printed . Got attitude for clarification questions. You should really Put at least another worker in that department…. Just in front of me 3 customers left because of lack of service. No initiative to help or even do their jobs and answer questions. Very disappointed… as I have had great shopping expérience there before. Worker have no right to ignore customers and treat with respect only those who they see fit
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January 2024 by Q D.
Have a lot of office supplies great are good most of it is in bulk friendly cashier kind of empty the office supplies are extremely high quality
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December 2023 by busa b.
I just had a great buying experience here. The salesman Johnny went above and beyond to help me find the item I was looking for and I found out it was his first day on the job.He got his Manager, Joel, involved to price match the online price. The cashier, Anika (I hope that's her name) was very pleasant. I must compliment the managers for their customer service training. I definitely recommend this business. Thank you Staples team for a wonderful buying experience.
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December 2023 by Joselyn O.
I don't leave reviews but this place deserves one - unfortunately it doesn't have 0 stars, this place is not professional at all, this people that works here starting with Angie in the printing department and the employees such as Jack should be fired. They don't know how to treat their clients. Angie lost 40 minutes of my time specially since I came with my kid and wanted to print some pictures for the holidays, she acted so unprofessional, rude and despicable when I mentioned her it was my first time doing printing services with a company so she had to advised me which she didn't and wanted to charge me $13.00 to cut a mistake she did of a print out paper and every time when another employee wanted to reach out to her, she didn't even said to wait but just ignore me at all cost. The owner should be aware of what's going on with this employees.
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December 2023 by Yong Bierwagen
Staples is the place to go for office furniture. I purchased a desk and chair for my home office, and the quality of the furniture is superb. It's both stylish and functional. What's even better is the unbeatable value – I got top-notch office furniture at a price that didn't hurt my wallet. Staples certainly exceeded my expectations in terms of quality and value.
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December 2023 by Yong B.
Staples has become my go-to choice for custom business cards. The quality of the cards is exceptional, with sharp graphics and a professional finish. What's remarkable is how cost-effective their custom printing service is. I get premium business cards without the premium price tag. Staples has made promoting my business a breeze with their unbeatable value.
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November 2023 by Saara Mejia
I’m giving this Staples location 5 stars all because one employee name Christiana. I went in to pick up my holiday cards and was not satisfied with the results. Christiana offer to remake them so I agreed to pick up my holiday cards until a later date. Today, 11/26/2023 @ 4:20 I went back to Staples to pick up my order and once again was dissatisfied with the results due to the rough cutting around the holiday cards. Christiana happened to see me in the check out lane and asked how I liked my new set of cards. As I showed Christiana the reason I was dissatisfied, she took all of my holidays cards and made sure they were all evenly cut . I appreciate you Christiana for making sure my holiday cards looked how I wanted them to look. There are not that many employees who go above and beyond for customer satisfaction.
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November 2023 by Alec
The older staff is hostile much of the time, would be a much better environment for customers if they were more welcoming/friendly when assisting. The young workers there are nice though
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October 2023 by Graham M.
Do not come to this place to drop off packages. The people who work there are lazy, slow, and they'll pretty much do anything to waste your time. They suck! I had to wait nearly 10 minutes all because of one customer was trying to ship a package that he has to pay for. I swear to God, I really wanted to scream and curse at one of the employees there. So bad of course, they're going to cry like a baby.
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September 2023 by Gill Camacho
I would like to thank JD for his outstanding customer service. He really took his time to figure out how to select what I need it that’ was gonna to help me at work. Awesome customer service I’m forever a long time customer at Staples in the city of Newhall.thanks again and JD?
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June 2023 by Steve Uscio
Great place to purchase office supplies for your business and home. The Staff is friendly, knowledgeable and extremely helpful.
