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July 2024 by Diana Walls
I gave 5 stars because of Susan at Staples on Golden Valley. She was helping a customer with his returns that took long awhile when I stood in another line to purchase my item. She and another sale associate was helping their customer. Third sale associate was floating through the store???? Susan apologized for the wait. When finished she asked if I was signed up for my rewards. Nope! She then proceeded to help me step by step making sure I was in the system?. She is very professional, kind, respectful and a wonderful sense of humor. It’s people like her that keeps me coming back. It’s people like Susan who work very hard that needs to recognize more in their profession. She needs to have 10 stars!!!
Thank you for having Susan on you team Staples!
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July 2024 by Sonja Webster
Very helpful and gave me options for my purchase.
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June 2024 by Edem Kporha
Keyboards purchased from Staples are of good quality
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June 2024 by Luciana Chapman
I am always Satisfied while shopping at Staples. They carry a variety of each product and their customer service is excellent.
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May 2024 by Diana Sanchez
Friendly associates and easy to find merchandise.
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May 2024 by Mary Jo Higginbotham
Employees are always helpful! I love your rewards program & special deals.
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May 2024 by NOLIMIT 3
Horrible customer service and just to get a simple task complete would about 15 to 20 minutes to complete.
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May 2024 by Giancarlo Galimberti
Not sure the name of the guy closing the store today but Staples lost out on a $80 purchase and a customer for life.
I went in for printer ink. Realized I forgot my wallet in my car. I tell the guy I'll be right back I have to get my wallet and he says they close at 8. I say I'll be quick , it's just in my car, to which he replies "as long as you're back before 8"... Lol it was 3 minutes till. I would have been back before 8 but good customer service would havent even said that. What a joke. I didn't come back and won't ever.
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March 2024 by Shai R.
This staples was really helpful in helping me locate specific items that I needed. It wasn't difficult trying to locate a representative to assist me. The sales associate helped me identify which printer would be best for me. He made suggestions and even explained the ink usage. I can't remember the sales associate name unfortunately.
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March 2024 by Rommel Estrada
When I first moved to Santa Clarita in 2004 till probably 3-5 years ago this Staples was my favorite and I shopped and did all my business here for my businesses. I've always preferred buying in person over online to help keep places like this open. Obviously we are in the Amazon world now and that is more efficient and more reasonable.
But some things have always made me feel better buying in person like TV's, Couches, and PC Printers! Well I needed a new Printer for my office at home, and I've been researching InkJet Printers for 2 weeks straight. Found the model I was looking for here and wanted to buy it and be done with it.
Unfortunately not many staff available and the person Jay who seemed to be the cashier, the manager, and maybe even more than that wasn't having a good day. As much as I asked or kindly requested for some engagement. I understood he may have been super busy, but no one was talking to him and I was just wanting to get some more info and his Insight as a professional on which printer would suit me best for my needs. I was patient and willing to hear you out, but you seem to just want to get rid of me.
He didn't care, he just wanted me out of the store and out of his way. Every chance I spoke to him for a conversation to help decide on my purchase I had the feeling he wasn't going to waste his time with me. Of course, after all I'm just a customer with multiple businesses that care about buying the right thing and getting the right info before making a well informed decision.
To make this long review shorter I'll just say, I will NEVER conduct business at this Staples and unfortunately this store and maybe even the company will lose value from one customer who is me. That may not have an effect, and that's ok. I'm not wishing anything wrong. But I still believe customer service is a necessity and just as important as working. Bravo to anyone that still does these jobs and I'm 100 percent grateful for you and all those that do it. You are all better then me, because it surely is a challenge in todays world. However, please don't lose your service skills, friendly behavior and great attitude because eventually wherever you decide to go in life, it always comes back to you in good favor 10 fold and more!
Sorry Jay, but your attitude that day 03-04-24 made me realize how awful some businesses like Staples and their employees can really make people feel about not ever shopping in person anymore. I guess I'll have to try out the Staples in Woodland Hills if I ever comeback. For now, even though I left this store with a purchase and receipt. I don't ever plan on coming back ever again.
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March 2024 by Rommel E.
When I first moved to Santa Clarita in 2004 till probably 3-5 years ago this Staples was my favorite and I shopped and did all my business here for my businesses. I've always preferred buying in person over online to help keep places like this open. Obviously we are in the Amazon world now and that is more efficient and more reasonable. But some things have always made me feel better buying in person like TV's, Couches, and PC Printers! Well I needed a new Printer for my office at home, and I've been researching InkJet Printers for 2 weeks straight. Found the model I was looking for here and wanted to buy it and be done with it. Unfortunately not many staff available and the person Jay who seemed to be the cashier, the manager, and maybe even more than that wasn't having a good day. As much as I asked or kindly requested for some engagement. I understood he may have been super busy, but no one was talking to him and I was just wanting to get some more info and his Insight as a professional on which printer would suit me best for my needs. I was patient and willing to hear you out, but you seem to just want to get rid of me. He didn't care, he just wanted me out of the store and out of his way. Every chance I spoke to him for a conversation to help decide on my purchase I had the feeling he wasn't going to waste his time with me. Of course, after all I'm just a customer with multiple businesses that care about buying the right thing and getting the right info before making a well informed decision. To make this long review shorter I'll just say, I will NEVER conduct business at this Staples and unfortunately this store and maybe even the company will lose value from one customer who is me. That may not have an effect, and that's ok. I'm not wishing anything wrong. But I still believe customer service is a necessity and just as important as working. Bravo to anyone that still does these jobs and I'm 100 percent grateful for you and all those that do it. You are all better then me, because it surely is a challenge in todays world. However, please don't lose your service skills, friendly behavior and great attitude because eventually wherever you decide to go in life, it always comes back to you in good favor 10 fold and more! Sorry Jay, but your attitude that day 03-04-24 made me realize how awful some businesses like Staples and their employees can really make people feel about not ever shopping in person anymore. I guess I'll have to try out the Staples in Woodland Hills if I ever comeback. For now, even though I left this store with a purchase and receipt. I don't ever plan on coming back ever again.
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February 2024 by bryan oronos
I had a very bad experience in this store. I used their printing and copying area to get my labels for my package i had to drop off for them (ups drop off). I bought box from staples and pack my items in their packing area exposing what was inside. I dropped off 3 items and only 2 items were shipped and delivered and the other 1 package was lost saying its either it was not picked up and tracking is not available. Went to ups store across and asked for help and i was told that it wasnt scanned meaning it didnt leave the drop off location ?. I hope somebody investigate this. This is unacceptable.
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January 2024 by Gleeful TreeFrog
Found pen refill quickly, and it works better than the original in a sterling silver pen I've had for years. Hooray!
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January 2024 by Nina Svets
Horrible service of the printing department… complete disregard towards the customers . All they try to do is send you to self-service. Had to wait for an hour and still didn’t get anything printed . Got attitude for clarification questions. You should really Put at least another worker in that department…. Just in front of me 3 customers left because of lack of service. No initiative to help or even do their jobs and answer questions. Very disappointed… as I have had great shopping expérience there before. Worker have no right to ignore customers and treat with respect only those who they see fit
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January 2024 by Q D.
Have a lot of office supplies great are good most of it is in bulk friendly cashier kind of empty the office supplies are extremely high quality
