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October 2023 by Matthew Ribera
Great bed, excellent service from Loretta! Thank you for helping us sleep better.
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October 2023 by Sally James
Worst experience of my life. Walked into the store. I was the only customer. Only one salesman. Shirt was unbuttoned no tie and the man didn’t even have shoes on. He was walking around in his stocking feet. Didn’t seem too excited to talk to me about the Bed or the options so I left and Spent my money elsewhere, I would never walk back in that store again, the most unprofessional Experience I have ever had from a sales person and it’s too bad because I had totally intended to purchase one of their beds, big commission lost
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September 2023 by Jorden’sNationAnimations
Great bed, excellent service from Loretta! Thank you for helping us sleep better.
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June 2023 by Chitta N.
Almost as soon after I bought the bed from Sleep Number,the Base under the mattress stopped working. The Remote stopped connecting with the bed. I could not reverse the 45 degree tilt to flatten the bed.. I had to sleep on the foot end of the bed .Technical asssitance was of no help. They are only opened for limited hours. Finally I managed to reach them. I followed their guidance and struggled for 2 hours, while I was on my knees to reach the base. Still it is not working. Beware, although they said it is refundable under 30 days, it DOES NOT apply for the Base which is bulky, complicated and prone to electronic failure. I am stuck with a defective bed. after spending $ 5000 for the bed.
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January 2023 by Diane B.
Due to a back injury our bed was making it impossible for me to sleep. Our bed was only 2 years old, so there goes another load of money down the drain. After researching we decided to look at the sleep number beds, several people we know I'm have them and love them. We came to this store and Cree helped us out, was extremely knowledgeable and patient, the bed was immediately comfortable and supportive and I wanted to sleep in the store. We got fortunate in that they had 3 years no interest, so we bought it. Had it delivered yesterday and literally slept for 10 hours, which is not normal, I think it's due to lack of sleep for the past several months! Thank you Cree for helping us out she's the best! I highly recommend her and this store!
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October 2022 by David Bolos
Really great place. The employees are super friendly and knowledgeable. So excited to finally get my new bed. Happy dreaming
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April 2022 by Brie M.
No wonder this place has bad reviews, just walked in and was never acknowledged by the sales girl. Not a hello I'll be right with you, not a goodbye, zero zip. And we've got money to spend on a mattress today! Worse service ever!
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March 2022 by L Waller
Kri has been our main contact in the store. She's really AWESOME! She answered all of our questions and really took her time, not like it was just a rush sales job, but an actual conversation! We bought our 2nd Sleep Number bed, but then needed to exchange it for a different size. Kri made the whole process almost painless. We also spoke with Laurel...she was just as polite and friendly as Kri. We will definitely recommend Sleep Number, especially the Valencia store staff for their knowledge, efficiency and helpfulness!
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September 2021 by N S.
Not sure how or why the reviews are so low. I just purchased my 3rd sleep number bed and have never had a problem. When I went into the store to buy a mattress for my daughter, not only did Rubi provide me amazing service, she remembered me from my prior purchase several years earlier. She asked me all very pertinent questions and provided excellent support in selecting the right model for my daughter. The only issue I had was that I ordered the bed on 08/07 and had to wait until 09/15 for delivery but in the days of covid that is the new normal and is in no way a reflection on the local store. I received an email and a text a few days prior to 9/15 (which also happens to be my daughters birthday) confirming delivery. Much to my surprise I received a text on the morning of 9/15 confirming the ETA of my window from 9-12 and then I received a phone call saying they should be arriving right at 9:00am which they did. Christian and Jovanni wore they masks, gloves and shoe covers the entire time, set up the bed, explained all of the programming and setting and were done by 9:45 at the latest. I can't speak for anyone else's Sleep Number experience posted here, but I am supremely satisfied with everyone I have dealt with at this company. Highly recommended.
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August 2021 by Andrea L.
Store Review: I give 5 stars to Robi for her exelente customer service. She was so helpful and had my best interest. She ensured I got what I wanted and offered wonderful tips and suggestions. Sleep Number Review: I recommend you purchase the matress on a trial period and find out if its for you. ALL BASES ARE FINAL SALE. And you have to pay $250 for pickup if you want to return the mattress or exchange it to try another model. If you decide to try another model the sale becomes final!!!!!! All beds are hard and if you go too low on the sleep number then you feel like you sleep on a cheap inflatable mattress (this is a common complaint apparently). So I went from the p6 to the I10 (top of the line) and now I sleep so good its so hard to get out of bed. No more pains or feeling stiff in the morning. I can say I love the mattress
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June 2021 by Geoff G.
Sales staff are WELL trained (like used car salespeople), Their warranty is GARBAGE, pretty much worthless. Our brand new bed leaked down thru the night, Sleep Numbers answer was to upgrade to another bed (+$1000.00) I'm 6'2" 220 lbs my wife is 5' 120 lbs. We decided we no longer wanted a Sleep Number product in our home and told them ,after 1 month of ownership, we wanted a refund. Out of a purchase that exceeded $2600, we were offered $1300 refund..... Customer NO Service are also well versed in double speak and BS, our attorney advised us to take the loss and move on after she reviewed a complicated, well written, sales contract. Once you take delivery of your bed...that's as far as your going to get cooperation wise with Sleep Number, Buyer Beware!
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April 2021 by Sophia G.
Love love this Store & especially Robi! My husband and I went to check it out for the 1 st time! Robi was so helpful answering our questions! She walked us through the process helping us figure out what was the right bed for us! We went home did some thinking came back and asked more questions! Robi followed up with us! She made it fun and we found the right bed! I highly recommend this company and this Store!
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February 2021 by Shelly Hanson
Ramon does a great job he knows his stuff and will work with customers!! I would recommend to anyone new to la.
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August 2020 by Rob B.
Worst mattress and the worst customer service u can get after spending over $8000 to sleep better ! They are good advertising and horrible as soon as mattress get delivered there is no customer service! But mattress from somewhere and a brand that is around for ling time! Sleep number is trash ! Messed up our back and they want money to see what is wrong with mattress ! Mattress has issue and messed up our body and doctors told me change that horrible mattress and now after 2 weeks not sleeping on that mattress half pain is gone! I wish i could give 0 star ! Shame on u guys!
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July 2020 by Bertha Juanita Mft
I am exceedingly impressed with the customer service at the Valencia, CA Sleep Number Store, as well as the Delivery personnel.
