-
May 2024 by Phillip Peterson
The team at Pacc is great! They take care the customers as well as fair priced service is quick and friendly they have been a great service to our community. Keep it up PACC!!
-
March 2024 by Robin Fink
PACC Automotive is the absolute best. So honest. Highly recommend!
-
September 2023 by HB G.
I took my 2016 Chevy Tahoe for ac check.I spent $230 for ac inspection and service which is until this moment I don't understand the difference between service and inspection, anyway after I paid this amount, The result was ZERO..... They said I need Ac compressor and it would cost $920.unbelievable amount to change it,FYI I ended up doing all of this somewhere else for $320 including inspection and service .....(plus ac compressor part for $120)I cant say in detail here what happened ,but the bottom line I will never go back ,I talked to the owner and both of his kids and they kept sending me to each other to talk to.not Honest business,not Fair,they depend on there regular customers ,do not go if its your first time.
-
June 2023 by Keith Keith
Very disappointed that Pacc Automotive couldn't figure out the problem I was having with my brakes. Decided to take it it Ace Automotive instead. Pacc doesn't even provide transportation anymore. I sure miss the old days when customer service was paramount.Service: Auto brake repair
-
June 2023 by Felicia K.
Super happy with PACC auto! Walked in to the office and everyone was extremely friendly. They took the time to explain everything that needed to be done to my Lexus. They're also reasonably priced compared to the dealership. The office is clean and Clayton & Danny were both very helpful. Highly recommend this place for everyone in Santa Clarita! I'll be coming back for all of my future services.
-
May 2023 by Sara B
My husband and I were customers at PACC Automotive for several years until an incident happened a few months ago. My husband took my Jeep in for an oil change and tire rotation. Not even a mile after picking up the Jeep the driver side rear wheel completely fell off. After calling AAA, the vehicle was dropped back off at the shop later that day. We received a call the next day from the manager during which he informed us that they put the SPARE tire on the Jeep and it was ready to be picked up. Shocked, my husband kindly asked for the wheel to be fixed and put back into the same condition it was in when initially dropped off. With some reluctance, the manager agreed to restore the wheel to its original condition stating that it would take several days to hopefully find the correct wheel. I later learned from another mechanic that the part replaced was the rotor, not the wheel. Meaning the manager initially tried to give the vehicle back to me with a broken rotor and a spare tire. This was the first instance of dishonesty but would not be the last. When arriving to pick up the Jeep, my husband and I asked for confirmation it was safe to drive and the manager told us yes and that he had personally test driven the vehicle for 20 miles after the labor was performed. After checking the odometer with the original receipt we found he had only driven it about 5 miles max. After enduring this ordeal we requested a refund on the service which was performed incorrectly resulting in this dangerous incident. Instead of being issued a full refund, we were offered a 100 gift certificate for our next service. Needless to say, our trust was broken and the gift certificate was not worth anything to us as we had no plans to return. We respectfully declined the gift certificate and again asked for a refund, to which we were told this was not possible for some odd reason. The manager said he would talk to the owner to see if it was possible and that we would hear from the owner in the coming week, but that was another lie. We also tried contacting the owner directly and of course never heard back. I understand mistakes happen, but the way it was handled was shocking and was the main reason why we decided to move on. They are dishonest and tried to do the bare minimum possible to fix the situation to avoid a lawsuit. Additionally, the manager acted very nonchalant about it and didn’t even apologize. DO NOT ever take your car to PACC auto.Services: Tire rotations
-
May 2023 by Google user
My husband and I were customers at PACC Automotive for several years until an incident happened a few months ago. My husband took my Jeep in for an oil change and tire rotation. Not even a mile after picking up the Jeep the driver side rear wheel completely fell off. After calling AAA, the vehicle was dropped back off at the shop later that day. We received a call the next day from the manager during which he informed us that they put the SPARE tire on the Jeep and it was ready to be picked up. Shocked, my husband kindly asked for the wheel to be fixed and put back into the same condition it was in when initially dropped off. With some reluctance, the manager agreed to restore the wheel to its original condition stating that it would take several days to hopefully find the correct wheel. I later learned from another mechanic that the part replaced was the rotor, not the wheel. Meaning the manager initially tried to give the vehicle back to me with a broken rotor and a spare tire. This was the first instance of dishonesty but would not be the last. When arriving to pick up the Jeep, my husband and I asked for confirmation it was safe to drive and the manager told us yes and that he had personally test driven the vehicle for 20 miles after the labor was performed. After checking the odometer with the original receipt we found he had only driven it about 5 miles max. After enduring this ordeal we requested a refund on the service which was performed incorrectly resulting in this dangerous incident. Instead of being issued a full refund, we were offered a 100 gift certificate for our next service. Needless to say, our trust was broken and the gift certificate was not worth anything to us as we had no plans to return. We respectfully declined the gift certificate and again asked for a refund, to which we were told this was not possible for some odd reason. The manager said he would talk to the owner to see if it was possible and that we would hear from the owner in the coming week, but that was another lie. We also tried contacting the owner directly and of course never heard back. I understand mistakes happen, but the way it was handled was shocking and was the main reason why we decided to move on. They are dishonest and tried to do the bare minimum possible to fix the situation to avoid a lawsuit. Additionally, the manager acted very nonchalant about it and didn’t even apologize. DO NOT ever take your car to PACC auto.
-
May 2023 by Sara B.
My husband and I were customers at PACC Automotive for several years until an incident happened a few months ago. My husband took my Jeep in for an oil change and tire rotation. Not even a mile after picking up the Jeep the driver side rear wheel completely fell off. After calling AAA, the vehicle was dropped back off at the shop later that day. We received a call the next day from the manager during which he informed us that they put the SPARE tire on the Jeep and it was ready to be picked up. Shocked, my husband kindly asked for the wheel to be fixed and put back into the same condition it was in when initially dropped off. With some reluctance, the manager agreed to restore the wheel to its original condition stating that it would take several days to hopefully find the correct wheel. I later learned from another mechanic that the part replaced was the rotor, not the wheel. Meaning the manager initially tried to give the vehicle back to me with a broken rotor and a spare tire. This was the first instance of dishonesty but would not be the last. When arriving to pick up the Jeep, my husband and I asked for confirmation it was safe to drive and the manager told us yes and that he had personally test driven the vehicle for 20 miles after the labor was performed. After checking the odometer with the original receipt we found he had only driven it about 5 miles max. After enduring this ordeal we requested a refund on the service which was performed incorrectly resulting in this dangerous incident. Instead of being issued a full refund, we were offered a 100 gift certificate for our next service. Needless to say, our trust was broken and the gift certificate was not worth anything to us as we had no plans to return. We respectfully declined the gift certificate and again asked for a refund, to which we were told this was not possible for some odd reason. The manager said he would talk to the owner to see if it was possible and that we would hear from the owner in the coming week, but that was another lie. We also tried contacting the owner directly and of course never heard back. I understand mistakes happen, but the way it was handled was shocking and was the main reason why we decided to move on. They are dishonest and tried to do the bare minimum possible to fix the situation to avoid a lawsuit. Additionally, the manager acted very nonchalant about it and didn't even apologize. DO NOT ever take your car to PACC auto. They don't care about their customers.
-
March 2023 by Tina F.
Pacc has worked on my car several times. They are knowledgeable, courteous and extremely professional! Thank you for being a gem in the Santa Clarita Valley.
-
March 2023 by Cynthia R.
Where do I start?? How about when I drove up and the staff began to catcall me and made me feel incredibly uncomfortable. I was approached by (presumably) the owner, a man named Dan and he was rude, condescending and made me feel immediately unwelcome. I asked about pricing, again feeling uncomfortable and felt like they were all staring. This man, Dan would not give me a clear answer and instead proceeded to say "you wouldn't understand" when I asked what the service entailed. I thought we were past 1950's inequality. Not here apparently, if you are a single woman stay far away from this place.
-
February 2023 by Michael Freedman
Alternator and Battery replacement. A very trustworthy Auto Repair Shop for all auto repair needs. Thank you Clayton, Dan and the entire PACC teamMichael @ Castaic
-
February 2023 by Michael F.
Just wanted to give PACC Automotive a shout outfor there excellent service.Great job with battery and alternator replacement.Would highly recommend PACC.Thank you Clayton, Dan and the entire team.Best Regards,Michael @ Castaic
-
October 2022 by Cynthia Bowman
Very professional, helpful, honest work to keep your car alive and running well. A family business you can count on.
-
September 2022 by Ramon Z.
It's difficult to find reliable and reasonably priced mechanics/auto shop. My neighbor referred me to PACC Auto and I have been 100% satisfied. They are to up front about cost and diagnosis, professional and customer service is important to the guys at the front desk. I'm really happy to have them in town as our go to shop.
-
September 2022 by R. Z.
It's difficult to find reliable and reasonably priced mechanics/auto shop. My neighbor referred me to PACC Auto and I have been 100% satisfied. They are to up front about cost and diagnosis, professional and customer service is important to the guys at the front desk. I'm really happy to have them in town as our go to shop.
