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October 2023 by Tom H.
Great Service! Business very professional Quick service for deposit and withdrawal. Care about you and your money.
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June 2023 by Saul G.
I have nothing but great service from GV branch. Zero regrets leaving the big corporate banks
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May 2023 by Maria I.
Excellent customer service and I'm very satisfied with Logix and I recommend logix to all my family & friends
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May 2023 by Yolanda U.
Just opened an account today at this office and the process was so easy & the customer service was beyond great! Omar Quirarte was the financial service officer who helped my mother open her account and he was so patient and kind. We had gone to a bank before and the customer service with elderly was poor. THANK YOU Omar for all your help today! You deserve 5 STARS!
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April 2023 by Glenda C.
I opened accounts at Logix for my kids and we have had a good experience. communication and transactions are smooth. I would recommend this bank to anybody in the community.
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March 2023 by Muhammad S.
Great credit union, great branch, great service, great rates, great Cash back return (3% for all Credit card purchases across the board for me) !Can't finish complementing Logix
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February 2023 by D L.
So easy to work with on loans, opening accounts, everything. Highly recommend them for your banking needs. Jaime was amazing and instrumental in helping secure an auto loan. Their rates are great.
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February 2023 by Diana T.
This branch has outstanding customer service and everyone here is extremely professional. I highly recommended this beach! Love Logix!!
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February 2023 by Alex V.
Favorite Logix branch to come to in the Santa Clarita valley. Very positive and friendly staff.
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February 2023 by Luis F.
New member from logix thanks to Omar!He was very helpful and informative throughout my auto loan process. Highly recommended!
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February 2023 by Steven F.
Amazing branch, I don't live in the area but the amazing personal keeps me coming back
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February 2023 by Angelica S.
The logix at in golden valley has always been so help with anything I need. Great customer service too (:
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February 2023 by Raquel D
Today I was helped by a gentleman named Alex, and as always customer service is amazing. Since day one when Elijah helped me become a member, service has always been excellent. I couldn't recommend them enough!!!
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August 2022 by Chickie H.
Logix has always been great to us.Highly recommend to anyone for their financial needs.
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August 2022 by C. Y.
Logix has been great when it comes to various banking and loan products along with day-to-day customer service.Where they've consistently dropped the ball is on their own accountability and providing that little extra step on customer service that requires going out of the confines of each person's role. It's a major disappointment. They lack of a sense of urgency and ownership.1. They couldn't locate a paper check I had deposited at an ATM resulting in a negative $2,000 balance in my checking account. Since the check couldn't be verified, they withdrew the money from my checking without any notice. A quick, proactive call would've been better than my logging into my account and seeing a big red negative number, then having a lengthy conversation with customer service.2. They pre-qualified me for the wrong mortgage program twice despite literally having my W2s, tax refunds, and paystubs in front of them. This resulted in a significant increase in my required down payment. Fortunately, I had the funds. My bigger concern was if that same loan officer would make the same mistake to someone else who may be running on a much tighter budget.3. Once we got into escrow, my file sat around collecting dust for the better part of two weeks. Our escrow window was 30 days. I'm a project manager by trade and had to micro-manage the entire escrow process between Logix, the seller, my agent, and the escrow company. It was incredibly frustrating. They have a $500 satisfaction guarantee about their mortgage process which, after providing a very detailed breakdown of my experience on their various email surveys, I didn't receive.4. I recently traded in a car at a local dealership who was supposed to send a check with the remaining balance of the auto loan held be Logix. Despite having come into this branch about two weeks ago to fund the loan for my new car, they haven't done any follow up regarding the pay-off of the previous loan despite an active email chain between the dealership, the loan officer at Logix, and myself. When I asked if they could call the dealership to ask about the payoff check, they said that they wouldn't do it and would keep billing me instead despite my no longer being the legal owner of the car. I literally asked for ONE phone call as Logix as a representative of their customer and they wouldn't do it.They're great about the normal little transactional things, but lack follow through on anything else unless I micromanage everyone which is incredibly frustrating. Despite having various accounts and loan products with them, they fail at those key moments when I need additional support from them as a bank with "excellent customer service."
