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May 2024 by Olga Gomzhina
I highly recommend the H&R Block office in Valencia! My husband and I had the pleasure of working with Lori, who made our first experience filing taxes with a professional smooth and stress-free. Lori exceeded our expectations and saved us a significant amount of time, money, and anxiety. We received expert guidance and were able to file our taxes on time. We appreciate the help and will be back next year!
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May 2024 by erika hernandez
Had an amazing experience! Archana was so extremely helpful. She was very patient with all my questions and concerns. Highly recommend her!!
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March 2024 by David Ventura
Terrible place. I was called 4 times to confirm my appointment the day prior only to be told I was going to be called 3 hours when ANURADHA KOMMU was ready for me because they’re having an “early day” What’s the point of being harassed the day before just to be pushed back hours later. Left a bitter taste. Never coming back.
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March 2024 by Erika Castro
Anuradha was completely unprofessional to me - I don’t ever want to come to this location cause of her - first I set up an appointment at 9:00AM she called saying she needed to reschedule at 9:30 I did not confirm and waited for her call she called almost ten minutes after 9:30, to only ask me if she can call me back two hours from now.
I ask her why she couldn’t keep her appointment she said she just got to the office and was settling in , I said she can contact me anytime after 1 she than says I am having a short day today how about tomorrow?
She was completely unprofessional and hope to never bump into such an unprofessional in H&R Block again. Some people have appointments and agenda to keep for her to be so liberal about her appointments setting process.
Thumbs down for Valencia H&R Block for this representation.
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March 2024 by John Skidmore
Tax pro was great to work with - will be coming back next year.
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February 2024 by Mi Sp
It takes weeks to get taxes done here. At another location though it took a few days.
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February 2024 by Benjamin Janusek
H & R Block at the Promenade in Valencia Town Center is a wonderful place to do your taxes on Valentine's Day!
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December 2023 by Mt. Quail
Payed for service, card declined, payed with another card. First payment ended up going through. Contacted for refund on double payment. Supplied proof of double payment, they acknowledge and said a refund was issued back to my bank. Never received refund, contact was Kathleen. Numerous calls on discrepancy resulted in no resolution. Contact went on vacation and stopped returning my calls. Resolved issue with my bank. Never using HR Block again. Terrible customer service.
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October 2023 by A. Luna
Marcel Waba from Valencia, California H&R block is AMAZING. She is the reason we go here. And the reason we have been customers for the last decade. Simply the best!
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June 2023 by Isabelle G.
Very unprofessional, unethical, and stressful experience during the whole process: agent was 1 hour late to our virtual meeting and pretended she called me but that I didn't pick up. The meeting was unprepared and completely rushed and she was unable to show her screen. Following this meeting, I sent her a few questions but didn't get any answers. When I called her a few days later, she claimed that she didn't receive my (2) emails sent through the H&R platform. Then she proceeded to submit my tax return the day of the deadline even though I signed it a few days before. In her rush, she forgot to attach a form and, instead of admitting her mistake, she said that I didn't provide it (my check list with all the documents I provided conveniently disappeared when I got my file back). H&R refunded my tax preparation fee but I never get reimbursed for the IRS penalty due to the late submission of the supposedly missing form. I highly recommend to stay away from this office.
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April 2023 by Marianne Fullove
Marcelle is an excellent tax accountant. She is very thorough and will give you the best service.
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April 2023 by Balmore Villatoro
Lori West, a professional and knowledgeable H&R block tax specialist, she got me the most on my tax return she just simply exceeded my expectations about using H&R block.
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September 2022 by Amy Harcarik
Marrcella is very good at what she does and is always very thorough !
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August 2022 by Gloria Hansen
Excellent & professional services.
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August 2022 by Angela Przybyszewski
Marcelle was exceptional tax professional! Highly recommend!