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February 2024 by Julianne Agapinan
Chris was so helpful! He walked my mom and I through the entire process and was happy to do so. He was able to narrow down our car search with the budget I had in mind and didn’t stop until I was happy with my new car. Thank you so much for your help and expertise Chris! So happy with my new Subaru :)
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February 2024 by Elyse Fender
What an easy, painless, responsive and fast experience with Samantha Sharaf at Hello Subaru here in Valencia. From the moment we first spoke she was amazing. This car buying experience was like no other I have ever experienced. I have bought everything from Dodge to Mercedes and nothing compared to the ease and no pressure sales. This dealership is is top notch. I would recommend asking for Samantha if you are in the market for a Subaru and definitely shop local at Hello Subaru. They really had the best prices and got me a great deal and a beautiful car.
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February 2024 by Nhat Dang
I recently had the pleasure of purchasing a new car from Samantha, and I must say it was an exceptional experience from start to finish. Samantha's professionalism, knowledge, and genuine interest in ensuring I found the perfect vehicle made the entire process smooth and enjoyable.From the moment I stepped into the dealership, Samantha greeted me with a warm and friendly demeanor. She took the time to understand my preferences and needs, guiding me through the various options available. Her in-depth knowledge of the cars on the lot was impressive, providing valuable insights that helped me make an informed decision.What truly stood out was Samantha's commitment to customer satisfaction. She patiently addressed all my questions and concerns, never making me feel rushed or pressured. Samantha's transparency and honesty instilled a high level of trust, making the purchasing process stress-free.One remarkable detail that I greatly appreciate is Samantha's dedication to ensuring the deal was closed seamlessly. She went above and beyond by staying after hours to finalize the paperwork and make certain that every aspect of the transaction was handled with care.Additionally, Samantha's attention to detail was evident in every aspect of the transaction. She thoroughly explained the financing options, ensuring I was comfortable with the terms. Her commitment to ensuring I left the dealership with confidence in my new purchase truly exceeded my expectations.In the end, Samantha's professionalism, expertise, friendly demeanor, and willingness to go the extra mile by staying after hours made my car-buying experience truly memorable. I highly recommend her to anyone in search of a new vehicle. Thank you, Samantha, for making this process enjoyable and for helping me find the perfect car
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February 2024 by Nicole Luna
A special thank you to Juliet for her above and beyond customer service! She helped me tremendously with a difficult decision. I can’t thank her enough for thoughtfulness! It’s always a great experience coming to this dealership. I never dread having to have my car serviced here because of the efficiency and accommodations. Thank you to everyone at Hello Subaru!!!
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February 2024 by heather greenberg
I Went in to look at a car and the customer service was fantastic. Gerardo assisted me and he was very kind and patient. The whole team was able to work out a great deal for me and I walked out with my dream car!
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February 2024 by Shelley Hollinger
We always get special treatment when we see Ingrid. Everyone in service always has a smile.
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February 2024 by Jason Hatfield
I came in with an old trade-in and left with a fantastic certified pre-owned car. Jonas was super helpful and friendly the whole time, making sure to answer all my questions and make sure I never felt pressured to pay for something I didn't want. For as much of a pain as buying a car can be, Jonas and everyone at Hello Subaru of Valencia made it a smooth, painless process.
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February 2024 by Justin Rendich
Jonas was amazing! I wasn’t able to get myself to the dealership and he was able to come and pick me up. Everything was quick and concise. 10/10 experience.
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February 2024 by Isabela Escamilla
Very long story, I got flyers in the mail from Subaru that I needed a factory recall repair done on my airbags. When I first scheduled my appointment they called me the morning of right before I left and told me they didn’t order the parts. When I asked why she would schedule the appointment if they didn’t order the parts? She told me she wasn’t sure why. She told me she’d call me Monday morning and let me know if the posts were in. She never called so then I had to call them. I was told to call back every day to check in on the status which I thought was very annoying. I called one more time the next day to check in on the parts and they didn’t answer my call nor did they return my call after leaving a message. The next couple weeks was the holidays so I understood why it wasn’t a rush for them at that time. They still never called me all of January! I then spoke to a concierge and she spoke to someone named Ed from hello Subaru of Valencia, who told her that he’d give me a call. He never called me so then i called and asked to speak to him but he wasn’t available then didn’t call me again. I waited all week and still no Ed so I called AGAIN and finally got another appt scheduled. The girl who scheduled it told me they had the parts for weeks. I asked why wasn’t I called? She replied I’m not sure why. I could go on and on but bottom line is that most of them were extremely unprofessional and treated me as if I was a burden. This was so stressful that I hope I never have to deal with them again honestly. I’m sure if I were buying a new vehicle they would’ve treated me much better! I gave them an extra star because the days I was physically there, the employees were very helpful.
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February 2024 by Hunor Tasnadi
Easiest car buying experience ever. Shoutout to Gerardo for excellent service.
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February 2024 by Tina V
Quick and easy. Super friendly.
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February 2024 by Lis O’Keefe
Salesman (Christian) was super knowledgeable about the used car I bought, explained the process well, and had personal experience talking to and working with the previous owner who traded it in. Made me feel very comfortable even though it took a while to get things done. The upper management were super personable and kind - especially Angel! Thanks guys!
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February 2024 by Cy Rangan
I worked with both Aimee Fishwick (manager) and Samantha Sharaf (sales). They handled every detail, and kept me informed as we completed the entire purchase electronically. Extremely excellent service. They did an outstanding job.
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December 2023 by Is All Goodman
Amazing staff! Every time I’ve been to a dealership recently it felt like vultures, the environment was relaxed and we got plenty of time to talk & think things over. Emilio was very helpful & responsive to our concerns. Extremely satisfied overall with the dealership, their staff, and especially my purchase. Definitely would recommend.
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December 2023 by Stylish Buffalo
Having faced unpleasant experiences at other dealerships, I was pleasantly surprised by the no-pressure approach of the staff at Hello Subaru. In particular, Emelio's patience and understanding played a key role in our decision to purchase. We left feeling completely satisfied with our new Forester, grateful for the ample time we had to deliberate and be confident in our choice.
