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December 2023 by Millie H.
Ok let me say this store is the worse I Called my daughter purchased a PlayStation card for $25 . When she went home to put into the network Code expired ! Then I called the store a rep by the name of "JARED" same name on receipt answered I explained the situation And his response was read bottom of receipt ! We can't do anything then told me he was not aware That PlayStation cards expire ! That I would have to call Sony . If you are a manager should you not know the information about items being sold at your store . He was talking over me rudely and I asked are you a manager he said yes and I asked his name Then he said Jim and hung up on me . My daughter was upset she works hard for her money and this store won't do anything about it ??? So take peoples money and call Sony ? What a great way to run a business! My daughter also mentioned Jared was super pushy With pushing the game stop membership ! And she said no a few times but you can't do anything about selling Play station cards !! Tho ripping the public off one card at a time ! Gamers beware as for Jared you need to Go into a training program to be a manager And learn about your product ! Game stop is ripping off the gaming Community ! Yes PlayStation cards expire Buyer beware !
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October 2023 by Rob A.
Came in to make a straight forward return with receipt and was treated like I was was trying to rob the store. The cashier said he didn't feel comfortable processing the return because he wants to make sure the store doesn't lose any money. He began to raise his voice because he was having difficulty explaining why I would have to come back. He almost triggered a panic attack in me but I did my best to keep it cool in front of my 9 year old son and the other young children in the store. I looked over at the other customers and saw the look of concern on their faces. I knew I wasn't the only one wondering why this guy was yelling at me when I was 2 feet from his face. I was sent away with the new, unopened items and their receipt. Then he suggested I come back tomorrow. For what I'm not exactly sure. I don't know if undertrained employees are a selling tactic at GameStop but it certainly feels that way. Anytime I've been they need to call a manager who never picks up. Never know how to process anything or answer anything. I'm cancelling my pro membership and never spending another penny with this company. Allow me to add that this is the 2nd GameStop in the same day that proved to be incompetent. Magic Mountain location sent me Valencia TC without even bothering to check their computer.
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August 2023 by J D
Always a cool place. Awsome marvel and anime figures. Games were cool too. Not to many used games like they used too.
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April 2023 by Anthony H.
I like the store cause there service with is helpful and responsible, I went to the store and asked if they had any pokemon packs and they handed me the last packs they had.
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February 2023 by Beau M.
I had to coordinate a return for a non-Gamestop item which I thought was going to be a hassle but Scarlet who works there helped to easily facilitate the transaction. She also helped with a question about a game: Wolfenstein so my faith in Gamestop is definitely coming back again! :)
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February 2023 by Edward M.
The member of the staff was super friendly however she had to talk to the manager in the office. Whoever it was did not want to come out to say thank you, either good or bad. My review is based on her, not the company. The store is empty and you have a customer that comes in and he or she can't take the time? Perhaps that may be why it's empty
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January 2023 by OSCAR P
Very small store it's almost the size of my room EMPTY SHELVES there was nothing not worth going to this store
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November 2022 by Tomi H.
I received a call from Scarlett at this location saying that my order was ready for pick, so I load all my kids into the car and head to mall. The lady there said it wasn't ready, so I played the voice Mail for her and all she said was you need to comeback Friday with no good explanation as to why the would call me to tell me to come in. Not to mention they said they could only hold it until the 9th, so I felt rushed to get here to pick it up. SUPER unorganized and the worker showed a total lack of care. I don't recommend this location.
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October 2022 by Andrew Segovia
Don’t get Pokémon codes from here. The employees were not at fault. But they were told to upsell the preorder of Pokémon Scarlet and Violet. Basically the codes would be free but I would have to put $5 down. I’ve never heard of people charging for free digital content. Maybe this is to bring their sales up or to show more demand for their stockholders. Unsure, but definitely go to a different GameStop for digital codes. They do have some great deals though
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July 2022 by Esteban Guerrero
Neatly organized and diverse selection in merchandise. GameStop knows how to work with a small amount of space! Employees are knowledgeable, HUGE BONUS!
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July 2022 by david1024
GameStop standard chain retail shop.
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July 2022 by Angie W.
The female staff and her manager both don't know anything about buying used phones, just wasted our 30 minutes
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June 2022 by daniel morales
Some of the worst customer service ive ever experienced. Was late to open the store, the store was supposed to be open at 10:00 but didnt show up until 10:30 causing the store a fine/citation and then treated me rude and gave me a dirty look. As well i brought in 5 20$ bills to pay and she checked every one to make sure they were authentic. I believe this employee was kristen. A female with large poofy hair. Some kind of action should be taken against this employee. This kind of treatment should not be allowed. The products were fine, in great condition but again the customer service was atrocious. If you can avoid this game stop and head to the one across the street where the employees are kind and always helpful and respectful.
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May 2022 by Isaac Howse
Bought my PS5 here and they handled the event very well
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May 2022 by Alex B.
Thanks for loosing all my money in the pump and dump scene. It definitely pumped up my anger and dumed my...
