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July 2024 by Stephenie Bautista
I went in today, 6-11-24 for an appt.with Crystal Ramos. She was exceptional. Smart efficient, ready for me and so kind. I had a wonderful experience with her and Andrew, who was a teller. Lovely people, not to forget I was greeted by another male teller with a cheerful, happy smile! Thank you, all. ?
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April 2024 by Rody Hyman
Was AWFUL experience NEGLECTED,Customer Service from this employee Susanne Constantini , on this particular Branch waiting for 40 minutes that was today 4/2/24, When came my turn because that transaction need to be performed for her , came another customer with appointment and she told she would not going to help me at all because she taking care of her customer the she don’t know , she want a teller help they explain to her they can’t do it and I need to wait for maybe somebody else . Other customer say they can wait , finally she help because was her job , yes she change her RUDE behavior when she saw my account. But I NEVER GO BACK to this branch , one star I think is too much I would like to grade her with cero .
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January 2024 by mike
Set up a 12:30 appointment with Matt 12:30 12/29/23. Checked in with teller at 12:20 at 12:50 had to leave Matt was a no show. The tellers at this branch have always been great to bad Matt is a flake. Try another branch if you need banking other than basic walk up window banking. It's a shame of the laziness of people these days.
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October 2023 by Tony L.
Bad service not a lot of help at this bank had about 10 minutes before I got some help and I could not open an account no one was there to help.
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July 2023 by Lindsay B.
It's been a long time since I have stepped into a bank. There was a line but it went by fast. The teller who helped me gave good customer service. Parking could get a little tight so just be careful.
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March 2023 by Fuck you
How about having more than1 teller when there is 10 people in line. Ridiculous low level of customer service . Do better.
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February 2023 by Scott K
Ironically this brunch used to be literally sucks, but seem like after numerous complaints from reg customers, they finally changed deminer to friendlier customer service. The teller guy in mid-section stand, was super nice, polite and provides friendly customer service. This ATM gives hundreds, so you know, which is helps, if you don't want to stand online. 4 stars, because line was 9 people and only 3 tellers, wait time 19 min.
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January 2023 by Michael Sissoev
Why does this location seem to have the absolute slowest bank tellers in the world working here? It’s excruciating slow and not polite either. Go to the branch near Copper Hill, Service is much better and polite. I gave them 2 stars because at least they did the transaction. (It took 20 minutes to deposit $62 in rolled coins)
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January 2023 by Rich O
Sliding doors never work after hours for the atm
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October 2022 by Alex Arana C.
Worse Chase ever.. ATM Machines are not working and they close early. At night they close the ATM.. Also really bad service, considering closing my chase account... No Lo Recomiendo!
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October 2022 by Andy Winchester
What a joke. The doors don't open so I can make a deposit. Cutting edge.
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September 2022 by Janelle A.
There could be ZERO people in the bank and they will turn you away for not having an appointment. This locations favorite line: "You can go to Chase.com" NO KIDDING!
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September 2022 by Eliseo Gottardi
My elderly parents (who have been customers with Chase for over 20 years), had an appointment with Jasmina Lujan at 2:00 pm to open a new trust account. This account was to be for the purpose of depositing the proceeds of the sale of their house.Just as we arrived at the Chase parking lot, I noticed an email from Jasmina saying our appointment was canceled because she had to pick up her children from school. I was shocked, as I've never heard of a branch manager canceling an appointment with a customer to take care of her private matters.As we were already there we went inside anyway, and I saw that she was there taking care of another customer. This went on for 45 minutes, so it became obvious she had lied about picking up her children! She had probably decided to prioritize a different customer for who knows what reason, so she canceled us.My parents were upset about the lack of professionalism and the dishonesty Mrs. Lujan exhibited.After wrapping up with the other customer she came over and I asked her about our appointment, as I'd seen her meeting with other people, and she became very defensive, acting very offended and finally turned around and walked away from us. In so doing she walked away from a half a million-dollar deposit. I finally said to her I had never dealt with such an unprofessional manager in my whole life, and we left.Today, a week later, my parents finished opening a new bank account with Wells Fargo, which on Tuesday of next week will receive a fat wire transfer from the sale of their house.Goodbye Jasmina Lujan, and soon Chase Bank also. It baffles me that such an incompetent individual would rise to the level of Branch Manager of such a major bank like Chase. Unprofessionalism and dishonesty are incompatible in any business role.Cheers.Dave
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September 2022 by Anil T
This branch of Chase is horrible and very non-professional. I had reserved my meeting time online some two weeks ago. I was supposed to meet a guy called Peter Dahabreh for my Trust issues. I waited for one full hour. No one including Peter came out and talked to me. They have no system of a register to log in. Finally I had to barge in to one of the banker's cubicle when he became free. Peter is very rude, unmannerly and never apologized for my inconvenience. I guess we lost human touch in banking. This bank needs massive training in customer service.
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September 2022 by Dave G.
My elderly parents (who have been customers with Chase for over 20 years), had an appointment with Jasmina Lujan at 2:00 pm to open a new trust account. This account was to be for the purpose of depositing the proceeds of the sale of their house.Just as we arrived at the Chase parking lot, I noticed an email from Jasmina saying our appointment was canceled because she had to pick up her children from school. I was shocked, as I've never heard of a branch manager canceling an appointment with a customer to take care of her private matters.As we were already there we went inside anyway, and I saw that she was there taking care of another customer. This went on for 45 minutes, so it became obvious she had lied about picking up her children! She had probably decided to prioritize a different customer for who knows what reason, so she canceled us.My parents were upset about the lack of professionalism and the dishonesty Mrs. Lujan exhibited.After wrapping up with the other customer she came over and I asked her about our appointment, as I'd seen her meeting with other people, and she became very defensive, acting very offended and finally turned around and walked away from us. In so doing she walked away from a half a million-dollar deposit. I finally said to her I had never dealt with such an unprofessional manager in my whole life, and we left.Today, a week later, my parents finished opening a new bank account with Wells Fargo, which on Tuesday of next week will receive a fat wire transfer from the sale of their house.Goodbye Jasmina Lujan, and soon Chase Bank also. It baffles me that such an incompetent individual would rise to the level of Branch Manager of such a major bank like Chase. Unprofessionalism and dishonesty are incompatible in any business role.Cheers.Dave G
