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September 2024 by Mikey Coyne
Noticed I had a headlight out this morning, so stopped by originally intending just to get the bulb and do it myself, but I was so grateful that one of the guys who works there offered to do it! It was a bit more complicated than I realized. I know that a lot of auto parts stores help you out with small jobs, but I was especially grateful! I just wish I had taken note of the gentleman‘s name who helped me! This will be my go-to spot from now on.
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May 2024 by Kelly Vela
Seriously the best service and care for the customers! They put new windshield wipers on for me in the rain cause I had my toddler with me. Every time I come in they happily look up what I need and offer to help. You just don't get this kind of service!! Malachi rocks! I feel safe and cared for ...thank you!
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May 2024 by Kerrina Cragun
The service here is out of this world. I always get good advice and excellent service. Matt is the BOMB-diggity!
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April 2024 by James Hall
I can't say enough about how great the staff is at bouquet Auto parts. They are always friendly, helpful, and t
hey tell me how to install the parts I need to install, and when I'm not sure how to do it, they'll frequently do it for me. I've been going there ever since I moved to the valley and they are fantastic. Highly recommended, five stars all around
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April 2024 by Chad Vaughan
Great store and people. They carry Amsoil. My new go to auto store.
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April 2024 by Connor with Honor
As a local realtor in Santa Clarita who takes pride in supporting and highlighting the best of our community, I seldom find myself compelled to write a review. However, my recent visit to Bouquet Auto Parts in Saugus, CA, demands recognition for its outstanding service and customer care. This isn't just a story of a routine auto part replacement; it's a testament to the high-quality service and integrity that embodies the core of local businesses in our area.
Upon my arrival at Bouquet Auto Parts, I was greeted by Malachi, a representative who not only exemplified professionalism but also a warm and personable demeanor that made the entire experience seamless and pleasant. The task at hand was to replace a battery under warranty, which could have been a straightforward transaction. Yet, Malachi, alongside his colleague Matt, turned it into an exemplary demonstration of customer service.
Both Malachi and Matt were direct in their communication, ensuring I understood the process while they assessed my car. Their approach was not just about fulfilling a warranty claim; it was about honoring the warranty with the level of care and attention as if I were making a new purchase. This distinction in service is what sets Bouquet Auto Parts apart from others.
The replacement of the battery was done without a hitch, reflecting their expertise and efficiency. But it was their ability to make me feel valued and respected that truly stood out. They respected my time, ensuring I was comfortably waiting and informed throughout the process. Their actions reflected a dedication to customer satisfaction and a commitment to uphold the integrity of their warranty promises.
In a world where the true essence of customer service often feels diluted, the team at Bouquet Auto Parts reignites the belief in genuine, customer-focused service. It was clear from my experience that Malachi and Matt are not just employees but are passionate professionals who take pride in their work and the satisfaction of their customers.
To anyone in the Santa Clarita area or beyond, if you're seeking an auto parts store that not only provides quality products but also exceptional service, look no further than Bouquet Auto Parts. My experience is a shining example of their dedication and the positive impact they have on our community. As a local realtor committed to promoting the best of what our area has to offer, I wholeheartedly recommend Bouquet Auto Parts for all your automotive needs. Their exceptional service is a bouquet of trustworthiness and customer satisfaction, making them a true local gem.
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March 2024 by Megan Di Stefano
These guys take great care of me. I'm driving across the country next week. Being a lifelong SoCal resident I've never driven through REAL snowy conditions and I felt woefully unprepared despite my internet research. I have snow chains, but they're a pain to put on. The guys hooked me up with some easy to put on tire treads and gave me some pointers about driving through Colorado. They probably saved my butt out there. They'll also install your windshield wipers for you and are happy to answer car merch-related questions. I'm glad to have had a good local car part business nearby for so long. Thanks guys!
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February 2024 by Sage Y (Flea_Jr)
I have been coming here since I was a kid. Owen and his staff are extremely knowledgeable and go above and beyond. Alwase my first call for anything I need.
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January 2024 by Sage Young
I have been coming here since I was a kid. Owen and his staff are extremely knowledgeable and go above and beyond. Alwase my first call for anything I need.
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January 2024 by billie gockel
They are amazing my brake lights turn light was not working and they fixed it all for almost nothing these guys are just so wonderful and it's such a blessing to have this store available and the talent
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December 2023 by Mirbek Aitikeev
They sell expensive. We will not refund or exchange your wrongly purchased item. I recommend that you do not shop at this store!???
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November 2023 by Becky Hart R.
First time I've been there in many years , they greeted me immediately and were extremely helpful. Customer service beyond great! Worth the drive across town I asked for wiper blades for my wife's car and sales man ran out the door looking for her car. I told him it wasn't here and he said that she could bring her car back and they would install them I will refer them to all my friends
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November 2023 by Danielle O.
My truck battery needed to be replaced and I was having trouble finding one in stock. I called Bouquet Auto Parts to make sure they had one on stock. Not only did they have one in stock, but they provided me several options based on my budget and needs with a warranty! I did not feel like they were trying to up sale me at all. Very helpful. Installed my battery in no time flat! Very satisfied with the customer and service provided. Totally recommend!
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November 2023 by Donald VanAusdall
These guys are awesome and very helpful...
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November 2023 by Skip B.
Went there for 30 years. Yesterday I went in with an exact duplicate of what I needed. They sold me something different and said it would work. It didn't. Went back today and although I never got a receipt, I didn't think it would be a problem. Wrong again. They wouldn't even exchange what I really wanted for it. So I'm out $16. And change. This is how they treat people now I guess. Anyway, I went to Lowe's and got what I needed for $10.57. I always said that they were thieves, now it's confirmed. Save your money, go elsewhere.
