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May 2024 by Jia Zhang
Does not take open box return when the policy says "new or like new condition products" are acceptable. Sales push pretty hard, while return was handled with attitude.
I purchased a milk frother 2 weeks ago, and decided to return it last week (item was used twice in perfect condition and boxed carefully). I was told used item is not accepted and told to read the policy. And the policy says different thing or at least very ambiguous. Waited for store manager and I was told to pick another products for exchange that they cannot break company rule.
I didn't want to exchange so asked if there's way to escalate, the return policy doesn't align to operation to me. The manager asked for my receipt and processed the return with quite an attitude.
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February 2024 by Paula Q
Similar experience to other reviews, staff is super unhelpful and will ignore you unless you meet the idea of their "main demographic." Would not come back
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October 2023 by hanzzeh
Pretty, but no one offered to help me. I had questions, maybe would’ve bought a tabletop stove, but the question is unanswered.
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August 2023 by Rick Ehrhart
Selection of hand towels was plain.
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August 2023 by Hamid Shahrokhi
Over my budget
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August 2023 by Christy Dunkin
Great things n fun gadgets
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August 2023 by Mehran Massoumi
Interesting place
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April 2023 by K W
Beware that if you buy items online and try to return them, it's the biggest hustle. They will also try to give you a merchandise card rather than refunding to your original payment form. Total scam...for the high quality image/brand they promote these are awful tactics. Not to mention that the items I returned only looked good online and were not functional. So lesson learned..don't buy anything more going forward online from Williams-Sonoma.
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February 2023 by Liz Stublen
I have visited this store 3 times now in search of various kitchen-related items. Each time, the staff neglected to offer help or greet me in any way. I was once the only customer in the entire store with two employees behind the counter, and they did not even look up as I walked in. I would typically just ask for the item I need and move on, but the stock at this store has been poor consistently, so I’ve always had to order it afterward anyway. I will clarify, this is not at all a negative review for the Williams Sonoma company, just this specific store. Save yourself some time and just shop online!
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January 2023 by S S
I bought this single piece. The store is amazing with the staff being super helpful. The store has amazing collection perfect for the home. The price might look a bit expensive but it is worth due to its durability and quality.
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December 2022 by mitch wada
Nice store. Nice selection, but not cheap
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October 2022 by Lasse Lundberg
Went to look at a dining table....the tables where packed with stuff so hard to really look at it.....but they had a ton of other nice stuff too
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October 2022 by Marla B.
Beautiful offerings , high end kitchen ware and serving items, spices, sauces and various kitchen utensils and tools.
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August 2022 by Nancy Talesfore
Walked around and did all my shopping
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August 2022 by Yunjeong Park
expensive kitchenware
