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November 2023 by Aditya Dev
I wanted to close my Wells Fargo account as I don't live there anymore and had a flight to leave the next day. The Citi across the street closed my account right away. It was a Friday afternoon and the cashier plus branch manager gave me the worst possible advice i.e. withdraw all my money and call the customer service to close my zero balance account on Monday morning.Why was it the worst? Coz they couldn't verify or close my account over the phone as I suspected. I'm getting negative balance charges for zero balance and had to spend money to international transfer USD to avoid fees. You could have left my account as is, if you didn't know the nuances of the actions you take. Whoever worked the shifts on Oct 13, I hope you both know you messed up and caused me a lot of trouble despite my hesitations, just to be able to close the branch on time before your weekend.
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October 2023 by Zeke C.
This branch is understaffed and there is no urgency to serve customers. Absolutely avoid this place.
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September 2023 by Athmane L
Ali made my day here at this location.Great energy, kind and very knowledgeable gentleman.
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September 2023 by Alper Halbutogullari
Frequently there are not enough tellers, resulting in long waiting lines.
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August 2023 by Kedar Mhaswade
Friendly, trustworthy, knowledgeable staff, central location, good working hours. What else do you need from a bank?
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July 2023 by WhyTigr Lovesya
It was convenient to get money from this ATM as it was only slightly off of my route. It gives up to 50$ bills should you need them.
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July 2023 by Yu Bai
Very unprofessional. Me and my wife came here to ask some questions regarding the daily Zelle transfer. The lady standing over the counter looks very inpatient about our questions. Will not visit this place any more.
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July 2023 by NeiltheG
Had a wonderful experience opening a checking and savings account at this location. Mr. Padgett treated us with respect and kindness, and was very professional. Thank you for the help, Wells Fargo Santa Clara!
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March 2023 by Rachael
I had an urgent request that need to be fulfilled on Monday and I learnt about it Sunday night. My original appointment at another branch was cancelled last min and had to rush to homestead branch. Brian learnt about my situation and helped me as soon as he can (though I don’t have an appointment) really appreciate the service
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November 2022 by Saleh Hadiyev
They didn’t help anything. Required some paperwork. Which they can check it online. Her name is Adriana. I went to Fremont location. They helped and opened business account immediately.
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November 2022 by David P.
Atm ate my card. Dont go here.
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September 2022 by Linda Tan
Literally the slowest customer service experience. The have no sense to have increase the amount of tellers around noon so there won't be a huge line. The teller I got made a mistake and therefore was even slower. I would not recommend going to this bank. Even if you are not in a rush, you will be by the time you are done.To the Wells Fargo manager commenting back. This was the feedback. The ball is in your court to do better.
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August 2022 by Robert Li
Came in to get debit card. Staff sit in cube was coughing badly maybe due to COVID. No one else came up to ask what I need so I had to stood in line for cashier. When I was almost getting to the top of line a staff came up and asked what I need, then directed me to the sitting staff who was coughing. I was then told they don’t issue temporary card any more and they can’t issue expedited card either, and I should call WF customer service for this. Well, 30 minutes wasted.
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August 2022 by Curtis H
It has an inside ATM, the one that can give you different denominations of bills.
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July 2022 by Amal Matty Antony
Had a good experience opening a checking account here.
