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March 2024 by Shveta Bagade
Great service. The people who work there seem to really care about our dog as they greet her by name and coax her to go with them into the facility. We have tried other places and had not great exepreinces. I was not sure this would be any different when we first tried but it was great so now this is one of our favorites when we need to leave Sam behind while we travel. Totally recommend them!
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March 2024 by Shelly Bethke
Great place to take my pup - she is always well cared for. When we come in I feel like we are in the dog version of Cheers, "Everybody knows her name!". Front desk is super helpful and kind. I am so grateful that I can leave my pup somewhere safe when I am traveling. They always send cute pictures so I know she's fine.
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March 2024 by Alicia Anderson
I love taking Luci to Wag for all day play. Everyone there takes such good care of her, sending me pictures, giving me updates throughout the day. I can keep an eye on her with the cameras, too. She literally runs to the play area every time she’s there.
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February 2024 by Alice Sherman-Colbert
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February 2024 by Brett Hannath
We have just moved from Texas to California and were looking for a place for our mini-Schnauzer .. and after this weekend and orientation - we know we have found the right place!!
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February 2024 by Carolyn McAulay
I can’t say enough great things about the Wag. My dog LOVES going there. Everyone is so kind and genuinely loves animals. Brilliant place!
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February 2024 by Nicole Prinzjakowitsch
Dropped off our dog for a few hours. He has special needs and Wag Hotels was able to accommodate them for the most part. The facility is clean and doesn't "smell like dog" which makes me think that the spaces are maintained well.Booking our reservation was challenging. We created an online profile and made our reservation request. Up to the day before our requested reservation date, our appointment was still "pending confirmation." We had to call to confirm that we did in fact have the reservation. Getting someone on the phone is ridiculously difficult. I spent over an hour one night on hold trying to confirm if our dog would even be eligible to stay at Wag Hotels. On the day of our reservation (a Saturday), there was one person checking-in and checking-out dogs which made that process a bit longer than ideal. I think this is the same person that is responsible for answering the phone. I spent 20 minutes on hold trying to check the status of my dog (after receiving a call that he wasn't adjusting well).Giving 3 stars because I'm giving them the benefit of the doubt since our dog's anxiety can be challenging to manage. We would definitely try them again to see if our experience differs but service would greatly improve if there were more staff to answer phone calls and oversee the lobby.
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February 2024 by Manny Kooner
My personal experience with the staff has been great. They are helpful, caring and generally a good bunch. As for my dog Adonis, he absolutely loves going there and loves every member of staff as they give so much love and attention to him and every other dog that I have seen go in. Highly recommend.
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February 2024 by cindy wampler
We love Wag Hotels groomers! They’re always friendly, great haircuts, short period needed for the grooming, and our dog is happy when we pick her up! Only problem I’ve had is with the online app… doesn’t always give an accurate confirmation. Calling directly to set up appts is best.
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February 2024 by Melania Harjono
Wag Hotel in Santa Clara, CA has always been very caring and responsive while our Scooter is under their care. The place is clean and staffs are friendly. Love this place. This is our to go place for Scooter
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February 2024 by Marianne Taliaferro
My dog is loved and cared for. The Wag Hotels staff love dogs. I couldn’t ask for better care for my Maisie
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December 2023 by Erica W
The flexibility of booking is amazing and has saved me several times when I’ve needed daycare.I appreciate the staff here so much. My dog is a big momma’s boy and has separation anxiety, so having consistent and familiar staff makes it easier.I love being able to check on him via the webcam when I’m at work…
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December 2023 by Samantha Hopkins
Wag Hotel fails to provide the premium pet care experience one would expect given its elevated pricing structure. Communication with staff is consistently subpar, marked by a lack of transparency and responsiveness. On three separate occasions, items entrusted to their care were mysteriously lost, and upon retrieving our beloved canine companion, staff offered minimal or no details regarding his stay. When inquiries were made, extracting information felt like an arduous and frustrating process, with staff resorting to walkie-talkies to obtain even the most basic details. The overall experience exuded a sense of detachment and disregard for customer satisfaction, leaving us deeply disappointed with Wag Hotel's services.
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November 2023 by Scott Wheaton
A great place to take your dog for kenneling or even a play day. The staff always show they care about our dog which makes us comfortable that we always have a place to leave her when we are away. Having the different boarding options plus extras (our dog loves the peanut butter kong) is great too.
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November 2023 by Nikki Pano
They have a sign in there that says they will give a free bath or day stay when you give a 5 star review. That made me super suspicious. I really wanted to like the place but I kind of understand why they have that sign up.
