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July 2024 by Nakul Chawla
This store is where I have received one of the worst customer services in my life. And not just at a Verizon store. I’m talking anywhere and everywhere.
The store employees are confidentially wrong and make no effort to understand why the person is there in the first place.
My last experience, one of the supposed “specialist”, “literally” laughed at me about saying something, that eventually turned out to be correct.
This is the first time I have ever wished that the employee I talked to gets fired, they don’t deserve to be in a position where they should be talking to people.
I was specifically told to go to a store because Verizon couldn’t help me on a call. They booked me an appointment me at this store 1 day in advance, and the specialist dismissed what I was saying without thinking once in a matter of <1min.
I just so wish I remembered their names. I would have loved to bring it to everyone’s attention.
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April 2024 by Monica Zhang
feel super supported by Diana, she is so nice and thoughtful!
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April 2024 by Chino Pisces
Overall I'm disappointed in the customer service. Sure, they're nice and all, but after my costly transaction, I was asked to come back twice, which is a huge inconvenience for me. Then I got a message that my rebate was denied (???) and had to call a call center, which took way too much time from my work just to clear it up. They need to clean up their act.
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March 2024 by Denny V.
Best customer service! Shenise was our Verizon associate who helped us navigate through the process and Taylor-Cathrine the manager who answered our questions in details. We switched from one carrier to Verizon with different small bumps in the road that we presented in the process but their patience, professionalism, knowledge-base and teamwork was able to solve and make the switch. Shenise's positive attitude and Taylor-Catherine's willingness and welcoming demeanor will definitely have me recommend them and this branch for any Verizon customer questions or if you're interested in switching carriers. I thank you both for helping us with this process and I will definitely reach out to corporate to let them know the "Above Excellence and Expectation Experience " you have provided us!!! Thank you again!
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February 2024 by Kelly
I had the pleasure of being assisted by Shanice at the Verizon store. Despite being new, Shanice’s service was exceptional. She greeted me warmly, patiently explained options, and helped me find the perfect plan and device. Her friendly demeanor made the experience enjoyable which was shocking because I’ve never had a good experience at a phone store before!!
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February 2024 by Trustin C.
I called the store and was helped by Walid. I wanted to purchase 2 iPads and get them set up with 5G. He did an amazing job quoting me, answering all my questions, and trying to address my needs without making me feel pressured. Outstanding service! After doing some shopping, I found a better deal with a different carrier but I hope that doesn't make you guys think the other carrier is better. It's moreso for my particular needs, it wasn't going to work out. I encourage you to bring your business to Walid and have him take care of you. Thanks again, man! Hope your team acknowledges your ethic
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February 2024 by Alisa B.
Shenise is amazing!! Really went out of their way to help me out and get me the best deal. This location is corporate, so I couldn't get the same deals as a retail location unfortunately. However, I was truly impressed with Shenise's customer service. I felt very welcomed and comfortable chatting about my budget for my phone plan. I didn't have a reservation on a Monday at 1 PM, so there was a queue when I arrived. You check-in when you're inside and they will text you what number in line you are. I was 4th and waited about 35 minutes until my turn. The text messages were very accurate. However, FYI if you don't come within 5 minutes - you'll lose your place in line.
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January 2024 by RICK LEE 3
I see that this place got a few low reviews , but the guy I was working with made it really easy for me to get and setup a new phone. It is a small place but it is busy.
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January 2024 by Britney G.
Really disappointing customer service coming from Verizon team. If I wanted to call and safe myself gas I would but it's more complicated than that. It's quite disappointing having to drive to nearest Verizon and just get shut out because "you can just call". I'm driving over here because obviously I've tried calling and figuring things on my own with the help of not so helpful robot with no luck. I wonder if this is just Verizon as a whole because I've been two and the same " just call this number ". Don't let it be that I'm purchasing something because right away you have someone trying to help you and guide you.
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December 2023 by Garrison Hess
Poor customer service, manager clearly didn't want to be there.
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November 2023 by Robert D
Daniella was very welcoming and I felt comfortable as she helped me. She provided superior customer service. I got what I needed in under 10 minutes. She was very understanding and patient with me. Daniella has been my best experience in a Verizon store and I have been with this phone service for over 25 years ! Great job Verizon for the team at Santa Clara el Camino and Daniella !
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November 2023 by Derek Berry
Recently walked in, stood there for a few mins. No one offered to help or even check me in. Disappointing.
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November 2023 by Mario A.
Customer service is horrible and they are very rude. I was literally in the middle of a conversation with a guy telling him about my phone and he just walked away and started helping somebody else. I will never come back here again.!!
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October 2023 by ryan ..
The workers here are such tools. If you are forced to go here choose a different cell phone provider. Long waits, incompetent employees, wrong answers.
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September 2023 by Damoon Manteghi
The extremely over weight manager Mary is pathetic.. no service experience.. just a over weight whale that's so miserable she can't even smile
