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February 2024 by Trustin C.
I called the store and was helped by Walid. I wanted to purchase 2 iPads and get them set up with 5G. He did an amazing job quoting me, answering all my questions, and trying to address my needs without making me feel pressured. Outstanding service! After doing some shopping, I found a better deal with a different carrier but I hope that doesn't make you guys think the other carrier is better. It's moreso for my particular needs, it wasn't going to work out. I encourage you to bring your business to Walid and have him take care of you. Thanks again, man! Hope your team acknowledges your ethic
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February 2024 by Liz Cole
Roberto and Devon were great!!
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February 2024 by Alisa B.
Shenise is amazing!! Really went out of their way to help me out and get me the best deal. This location is corporate, so I couldn't get the same deals as a retail location unfortunately. However, I was truly impressed with Shenise's customer service. I felt very welcomed and comfortable chatting about my budget for my phone plan. I didn't have a reservation on a Monday at 1 PM, so there was a queue when I arrived. You check-in when you're inside and they will text you what number in line you are. I was 4th and waited about 35 minutes until my turn. The text messages were very accurate. However, FYI if you don't come within 5 minutes - you'll lose your place in line.
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January 2024 by Britney G.
Really disappointing customer service coming from Verizon team. If I wanted to call and safe myself gas I would but it's more complicated than that. It's quite disappointing having to drive to nearest Verizon and just get shut out because "you can just call". I'm driving over here because obviously I've tried calling and figuring things on my own with the help of not so helpful robot with no luck. I wonder if this is just Verizon as a whole because I've been two and the same " just call this number ". Don't let it be that I'm purchasing something because right away you have someone trying to help you and guide you.
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December 2023 by Optimum Pool
The attendant Mariana at this place was great! Lost of help and efforts to solve issues. I appreciate people with a service attitude, wishing nothing but the best success on their careers!
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December 2023 by Charles Hardison
Daniela met and exceeded the Fantastic level of Verizon service, she took care of my device , 100 %perfect, now I'm super happy with the new device
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November 2023 by Mario A.
Customer service is horrible and they are very rude. I was literally in the middle of a conversation with a guy telling him about my phone and he just walked away and started helping somebody else. I will never come back here again.!!
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October 2023 by ryan ..
The workers here are such tools. If you are forced to go here choose a different cell phone provider. Long waits, incompetent employees, wrong answers.
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September 2023 by Richa S.
Diana and Linda were amazing and so helpful! They guided us through the process of getting our phones transferred. It is sometimes hard to talk to someone over the phone and be guided, so they gave us great guidance and tips that would best suit our needs. We didn't have to wait at the location either. We'll be back to this location when it's time for an upgrade.
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May 2023 by Phillip H.
Came in at about 5:20P this afternoon due to a problem with the screen on my Note 20 Ultra. The screen has burn marked on it. I had this issue before with other Samsung phones and the process was always easy and painless...went in the store and they will have a replacement send to my house under my extended warranty with Verizon. This time no luck! Maybe it was closed to 6P ... their closing time? They told me that I need to call Customer Service ... Or maybe they were too busy fooling around among themselves! They seemed to be careless! I told them I could even got connected to the internet...right there in their store! The manager told me ... yeahh our internet is suck! OMG what kind of P.R. was that???? I also told him that I have been with Verizon since it was still GTE but later I experience it myself and also saw other complaints about Verizon data and internet ... they are not good anymore compared to ATT ... I said maybe I should switch ... what is the reply I got? Yeahhh! OMG!
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February 2023 by Barbara M.
I've had Verizon for over 20 years. I had no problem as long as I had no problem it was fine. Heaven forbid you have a problem I started getting dozens of drop calls and no service in my home. I run a home business. People were telling me they couldn't hear me. Or my calls were being dropped repeatedly I went to Verizon. They sent me the troubleshooting I did everything they wanted. The troubleshooter totally messed up my phone to the point that I had to take it and spend a half a day at The Apple store so they could put it back to where it should've been. At one point I had no service for several hours, not even one bar, I paid off my phone and in order to get out of the service so I could go somewhere where they could provide service. I tried several providers who seem to have service in my residence which Verizon does not provide reliably. Verizon refuses to unlock my phone although I've paid for it and it's my phone they won't unlock it so I can go to another provider. No they want me to pay for service for another month or so when I'm not getting service. It doesn't make any sense. I have appealed to no avail. I would be very careful about signing up with them ever again BE WARNED. There are other providers you can go to, and most of them cost less.
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February 2023 by Joseph Y.
I went to this store a couple times during my recent Verizon adventure. The team was knowledgable and empathetic, but returning items, maybe being able to print a return label at the store, or not sending customers back into the queue several times to address questions, would make it a better experience. The team here is quick and can be helpful, but providing the local Verizon store with more ways to support customers would be appreciated. This store was a part of my Verizon-Victra adventure, so posting it here since it was a part of my overall experience. "The first time I went to the (Sunnyvale Victra) store a few years ago, everything was great and easy for phone sign up and plans. The second time at the end of 2022, during Black Friday device deal,I signed up for the deal without knowing that I was signing up for new service lines. I returned everything within a week. I back every day for 5 straight days, and each time there were issues to being served, needed to be at the store for an hour (was there 30 minutes before closing), or a bunch of other issues. Finally returned the devices. Apparently my returns were not processed correctly. I ended spending countless hours with the store, going back to the store in person, being on the phone, going to 3 Victra related stores, contacting corporate, going to Verizon store nearby, calling Verizon Corporate 5 times, now having issues with Verizon about payment options (have to to banking vs credit card payments), Verizon Corporate also have issues with handling payments. I was on two 3-way calls with Verizon Corporate and Victra. Ended up going to the regional manager for Verizon (who turned out to be someone I went to college with), having to go through Verizon billing, having so many bills services, fees, hidden fees, revese charges, autopay charges, late charges, American Express stop payments, speaking to customer services for 15+ hours, speaking to Victra corporate for 2+ hours, 4 failed call back attempts from Victra and Verizon customer service, wrong information, being directed to Victra store, then corporate, then Verizon store, then Verizon Corporate. (Yes, this is a run-on sentence, just to show how crazy of an experience for 2 1/2 months. I have been a Verizon customer for close to 19 years, if it wasn't for Veronica H. and Kiet C., I am sure this issue will still be unresolved. Verizon and Victra needs to figure out better training, a better process, and fix this entire experience."
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January 2023 by Mike M.
My son was recently at this store to pick up an I-Phone 14. We've been with Verizon over 30 thirty years and have over 20 lines with them. The customer service was horrible, the manager was rude, unprofessional, and refused to take my call when a small issue arose over adding an authorized user. I had to resolve the issue myself. Will never do business at this store in the future and will make a complaint with Verizon corporate.
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December 2022 by MiMi M.
For weeks my mother has been having issues porting her phone number over to Verizon. And for the last 2 days, all service was shut off on her phone. So my mother went into the store to ask for help. They were talking down to her, even when she had them call me and ask for help. And the employees at the store kicked her out of the store for not being able to speak English well. Incredibly rude and racist.
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November 2022 by Abhishek N.
I don't want to do this because of my previous experience with this store, but I have no other option. I've been a customer at this store for years now, and have always received good customer service. To the point where I know how to get here without turning on Google Maps. I've previously interacted with Carlos their store manager, and he's a delightful guy. All this changed with one incident. I went to the store at 6.50PM on 11/29, and they mentioned that it was too late to add a new line since their systems shut down at 7PM. I asked my wife to go back the next day and ask for a new line. Next morning, my wife, who is 8.5 months pregnant by the way, had the unfortunate experience of dealing with their new store manager, Daniela M. While it could be true that the policy changed recently that unless the account manager is present in person they don't add a new line, the way she delivered that to us was extremely rude and unpleasant. I was surprised when my wife called me. I took the call and here's how my conversation went, Me: "Hey, are you sure we can't do this, I'm ready to approve any notifications I receive on the app. This is how we've added a line in the past?" Daniela: "I don't know where you went before, I don't care about your previous experience, our store location has a strict policy." Me: "Gotcha, can I initiate this process on my Verizon app?" Daniela: "I don't have the time to sit and walk you through steps on doing it over the phone. If you really need it, come down to the store. Here is the policy ID if you want." It's crazy how things can change so quickly, but her responses were so, so unbelievably rude. I actually feel bad for doing this, I liked this store a lot. Like they say, one bad egg can ruin the whole basket. Edit: updating to 3