-
June 2023 by Karla D.
Chris, the floor sales rep made our shopping experience anything but good. While visiting the store to get my dad some new shoes for Father's Day, my dad had the misfortune of being treated poorly and disrespectfully by Chris. I'm not sure of the reasoning behind his poor attitude and rude behavior towards my dad, but I do know it is not a way to treat any customer. I brought it up to to the guy at the register when we were asked who had "helped" us, and we were told 'that's just how the guy is'. The remaining of the staff seemed great, aside from this guy Chris. Good luck on your shopping experience, but beware of possibly being met with the same experience as us.
-
June 2023 by Gerardo Heredia
I rarely walk the mall but had an opportunity this afternoon.Upon entering I received a warm welcome greeting and was informed of the current promotions & new arrivals.Kudos to the team at WFVF Vans! Your customer service should be an example to all. Congratulations!
-
May 2023 by Ivan P.
Brittney did a great job and I want to express my sincere gratitude for her exceptional customer service at Vans in Valley Fair Mall. Brittneys and her teams warm and welcoming demeanor, extensive product knowledge, and genuine concern for customer satisfaction stood out. Her leadership and commitment to excellence set a high standard for the vans team. I appreciate the positive and inclusive atmosphere Brittney created, making me feel valued as a customer. Thank you for making my experience memorable, and I will definitely recommend this Vans store to others.Thank you again for helping me exchange a defective shoe.
-
January 2023 by Foofa B.
Van-tastic!This Vans store has a terrific variety of fun clothing and footwear for all. The prices are quite reasonable and the sales & promotions are pretty amazing. The staff/service is excellent and the lovely Laurel, who welcomed and assisted us, was an absolute darling during our family visit!
-
December 2022 by Hazel K.
Lousy customer service! I'm went for returning , the girl was not in the mood an attitude! Threw the shoes on the floor when she turned around in front of me !
-
October 2022 by Daniel M.
Van's is a good customer service I always go there to get my shoes and clothes I would go there again
-
September 2022 by Allen Braun
Great service by the employees
-
August 2022 by Chris F.
Loved the service my friend bought multiple shoes she was happy you guys should definitely come here
-
December 2021 by N B
Great customer service, my friends tried many shoes before buying a pair they were happy with. Thank you
-
November 2021 by Carri O.
We're sitting in the Vans store right now, waiting to be helped. The store is moderately busy and there is one very nice guy (Hugo) who is trying to help everyone, while 4 other employees sit behind the counter and chit chat. They can clearly see that he's swamped and people are sitting here waiting forever to be helped. Giving 3 stars because Hugo was really great with helping as much as he could, but the rest of the staff was awful. If I could rate just Hugo, he'd get 5 stars.
-
October 2021 by JoAnn Y.
Excellent customer service. Even though the store was pretty crowded on a Saturday morning we were assisted quickly and they even tied up the laces of the shoes.
-
October 2021 by Gloria S.
Store manger was very rude and did not want to give me her name on the phone. Cancel my order claiming it automatically the order cancel. When on my side it said it was waiting for it to be processed.
-
August 2021 by Adrian Gutierrez Maldonado
I really love this place, I always shop here all the time. They have some shoes that I really love. I recommend going to this place.
-
August 2021 by Nick Reed
Went well great customer service
-
August 2021 by Robert Cunningham
Excellent and friendly staff. Good amount of inventory but not as much as some other van stores I've seen.
