The United States Postal Service location at 4601 Lafayette St is a local Post Office offering walk-in passport services. Reviews describe the staff as very knowledgeable, helpful, friendly, kind, professional, quick, and nice. One clerk, in particular, is commended for great professionalism and remaining calm during a difficult customer incident. The team is efficient, managing multi-processing to reduce waiting time. Customers report a great, fantastic, and seamless experience sending packages and getting help with passport applications. The location can be busy, with a long line noted after 12:00 lunch time. It is recommended to visit outside of lunch time for better service. The office has multiple counters, and knowing your zip code in advance is suggested to save time. While walk-in passport hours may be limited to specific days like Thursday, the staff is helpful in providing guidance.
WORST USPS in the Bay. The staff waste time chit-chatting with familiar customers, make others wait 30+ minutes, and even push people back in line under different names. Save yourself the frustration — pick another USPS location, not this one.
August 2025
Unnecessary upselling. This is not the way for USPS to become sustainable.
August 2025
One of the worst usps locations. People just ignore you here even without a line
