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March 2024 by YOUNG BIN PAEK
Don’t bother calling, they just don’t pick up or hang up on you.
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March 2024 by Sophia Lu
They lost my package that I was returning here. Avoid this location if possible.
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February 2024 by Gautam Ramanujan
Staff is very pleasant and helpful.
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January 2024 by Ekaterina Fedorova
Best experience with the post office. People who work there are very helpful and knowledgeable.
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December 2023 by llongc
The people inside is so UNPROFESSIONAL and don’t even know how to cancel a transaction. They need to go back to training process. They don’t have ANY FORM inside of the desk that you have to line up AGAIN AND AGAIN and WASTE TIME
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December 2023 by Kirit Shah
I came here to pick up my priority mail which was not delivered as per tracking.They quickly found out and handed over to me.
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December 2023 by Erica W
Lovely post office with helpful staff. Got a PO Box here after registering online. Super efficient and patient!
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October 2023 by Yue Huang
We came here to apply for a new passport for our toddler. Walk-in service was such as breeze. We were able to make an appointment onsite, our application was handled promptly and with good service. Thank you so much Francine! We tried walk-in because it was hard to make appointment online. Please double check their passport hours.
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October 2023 by Sight Seeing
Please install a bike rack. This car centric mindset that this Usps location has is so detrimental to our environment and public health.
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August 2023 by Chair Bear
PLEASE COME HERE FOR FINGERPRINTING!I am sorry it took me several months to recount the story. USPS Santa Clara staff are truly angels – I can't praise them enough, it's like meeting Santa Claus!My husband and I woke up early and went directly to USPS Sunnyvale for fingerprinting. I thought it would only take three minutes, but it ended up taking three hours – the whole morning. The lady at Sunnyvale was not helpful at all. She wouldn't allow us to wash our hands, use hand sanitizer, use tissues, or even clean the fingerprinting machine. As a result, we couldn't get all green clearance (one MUST get all green - and we didn't know the rule and the lady at sunnyvale did nothing but pressuring us to pay for it).The sunnyvale lady was very harsh and even blamed us for taking up too much of her time (?). Whenever we had any concerns or questions, she flatly refused to answer, and in the end, we got six green lights and four red lights.She asked if we wanted to submit it as it was, and I asked if it would be acceptable. She repeated the same question, so I inquired if others also couldn't get all green. Again, she asked the same question. I then asked if there would be any issues if we submitted it and needed to redo it, and once more, she asked the same question. When I asked if there would be a fee for redoing it if it was declined, this time she responded with, "Fifty dollars for a redo."Feeling pressured and unsure if the next USPS location would work out or if we would get six or more green lights, we paid fifty dollars to USPS Sunnyvale. Since the lady at Sunnyvale couldn't get even 1/2 of my husband's fingerprint green, we went to find another USPS branch.Finally, we arrived at USPS Santa Clara, and initially, it seemed chaotic and noisy with ongoing renovations. We had trouble locating the fingerprint office (unlike Sunnyvale, which had a designated office). To figure out where to go, my husband join the queue while I noticed a small booth for mail pickup with a serious-looking lady working inside. Nervously (especially after being treated so horribly at Sunnyvale), I rang the bell at the booth and politely asked her how to get fingerprinted. To my surprise, the lady came out very gently and told us to just wait in line.Moreover, she approached the person in front of me, asking if they needed any help and offering to assist with specific tasks. Eventually, we reached the fingerprinting area, and at USPS Santa Clara, both the staff members (such as a young lady and the supervisor) were very attentive. They provided alcohol for disinfection, guided us through hand washing, and carefully pressed our fingers on the fingerprinting pad to ensure accurate results. Although the machine had some issues, they remained patient and professional, answering all our questions and making us at ease.Furthermore, they mentioned that they always strive to help people achieve ten green lights, as many individuals come from far away (since there are few locations for fingerprinting at USPS), and if they can't get all green, they won't charge for redoing it. This was unlike our experience at Sunnyvale.I mentioned that the lady at Sunnyvale caused me great stress with six green lights and let me decide what to do. However, Santa Clara USPS outright told me that six green lights would never be acceptable, but nine green lights would still have some hope. As my previous fingerprint form was already used for the six green lights, they couldn't redo the whole hand scan, but the supervisor kindly suggested that I request a new fingerprint form through the website. Then, with the new form number, I could get fingerprinted again.Thanks to the help of the Santa Clara supervisor, I got all green lights in one try – truly just in three seconds! And incredibly, the supervisor was so gracious that he didn't even take my money, despite the fact that I was prepared to pay the $50 fee. He saw the receipt from Sunnyvale and let us leave.I must say, I was deeply moved. Thank you, USPS Sant
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August 2023 by Lilliam Aldama
Recently I went to the Post office in Mountain View and a employee the he helping me it’s was an excellent customer service he was so nice an help me with all my expectations thanks for everything
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July 2023 by Kevin Shen
Why would you use another station's delivery slip??? Whoever made deliveries on July 25th, you need to be retrained or removed from you post, do you know how much of people's time you wasted by sending them all to San Jose instead?? Absolutely ridiculous
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July 2023 by Holly Sapra
They were kind and communicated so well. Usually I get stressed heading to the usps but they made it so easy. Plus I saw how they spoke to other customers and they were so polite.
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July 2023 by Becky Gage
I always had good experience people working here very friendly and helpful
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June 2023 by Nataliia Arinicheva
Staff here is terrible, they yell at people.
