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June 2024 by Kun Katsumata
Very though service. I bought a N guage locomotive unit. The storekeeper tested it before my eyes before ringing it up.
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March 2024 by York H.
I've been here twice and both times it was the exact same experience. I may as well have been a ghost. Nobody even acknowledged that I had walked in the door. I guess if you're not somebody they are good friends with they pretend you aren't there. Even if you're standing at the register to purchase an item they take their sweet time getting over there. I bought a couple of small N scale rolling stock. I should have just put the pieces back and walked out, they clearly don't want or need my business. Aren't hobbies about spreading the joy of the hobby and not some elitist attitude?
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March 2024 by Cass G.
very great store had a very wide selection of trains. Most of them DCC sound for good deals. Definitely will go here again!
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January 2024 by w s
Slim pickings when my wife and I visited, but on the upside they do seem to have a little bit of everything (just not what we were looking for).
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January 2024 by Kent J.
I want to say that I never post negative reviews on Yelp. I went there today and had a very negative experience. To mirror JC R s experience, Karen took one look at me and dismissed me as an idiot with no provocation whatsoever other than I am relatively young (57) and attractive for a man (not their core demographic, whatever that is). I was ready to drop $5K on a DCC system until she dissed me for no reason. I am the customer. She is the seller. Maybe act like it? Instead I spent 40 bucks on two books. After I read them I guess I will be qualified to grace them with my presence? There were empty shelves in this place and they rung me up an dittos. The end is nearer than you might think. Sad to say. How you treat a stranger should be the measure of your business, not how you treat a long awaited friend.
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December 2023 by Caleb Peterson
Great little store! Helped me and my son get some parts for a train!! Very kind and helpful.
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October 2023 by Paul Gillespie
Dennis is a curmudgeon, but selection of trains is large.
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October 2023 by Gabriel Quinones
This place by far is awesome the lady at the counter was nice I went there to find a chassis for my sd40 t-2 shell the nice lady said they don’t sell kids anymore and that I could find one at my model train club SVL they know them a lot because they always come to the train shop and buy some trains fromThere so I got two things so did my brother I got a Southern Pacific GE u28 locomotive also know as the “u boat” a submarine used by the Germans and nazis in world war 1 and 2 it runs nice though the sound needs work on i also got a southern pacfifc boxcar too my brother got a amtrack combine and observation car for his vintage amtrack train consist overall this lady is nice and I think she loves her work. ( though I wonder why are there photos of plane crashes and boats sinking I guess they saw it and took photos of them not sure why but it’s interesting
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October 2023 by Logic Vang
Okay, after seeing all the mixed reviews on here, I was curious as to how my first visit was going to be like today, and I have to say, it was a positive one.I stopped by half hour after opening. Walked in and started browsing around.This shop has some of the best selection around! I've been to a few around the California, and it's has not been this diverse in what's in stocked.Lots of HO and N Scale inventory.Prices are as competitive as eBay or even better!I picked up 3 N Scale freight cars averaging 24 each; a hopper, center beam, and bulk head. These alone aren't cheap online!My interaction with the owners were pleasant. They both greeted me and extended help if questions arises or if I wanted something behind the glass showcases. Their store and themselves reminds me alot of rural town folks. They warm up when you warm up them up too. I'm not local so it's an environment I'm accustomed to.This shop has a distinct character and one can definitely tell its filled with alot of history and stories. Doesn't hurt to step back and take it for what it is, someone's life long passion being extended out to others. Though they may not meet our versions and expectations of hospitality, they are still here today providing access and products of a hobby that is slowly losing storefronts.I know forsure I'll be coming back for future visits next time I'm in San Jose.
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August 2023 by Eo C.
Pretty good train shop if you are looking for KATO's or American trains. If you are looking for British Railway/German/French/Italian, you may need to look somewhere else for it. But the Service is 10/10. But the reason i putted 4 stars because their customer service is not the best when calling them. Just go there and get what you need.
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August 2023 by JC R.
Karen has some weird attitude. She answers your questions like you're a stupid person. Seriously, if you don't like your job, find a different one. I think I'm going back shopping online.
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July 2023 by Sl Am
Completley awesome store. I've gone here for years, and I've never had a problem with owners. I had a problem with my locomotive i bought, and they quickly replaced me with a new one. 10/10
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July 2023 by larry
i would like to go back there but at $5USD a gallon it makes the trip very pricey. then the traffic getting there and home. i live more than 200 miles from this shop. i most always found what i wanted. even found some things i did not know i needed. sad so many train shops have shut down. i do believe in supporting my "local" hobby shop. but there are none any longer. closest one is 100 miles away. i am retired. so money is tight. gas prices hurt big time. --even for mail order-- delivery charges.
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June 2023 by David Montufar
Too expensive
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June 2023 by James M.
Nice to have an old time chat with (knowledgeable) people about model train accessories if you're a "N" scale railroader. they have the often needed "Bits and Pieces" of track straight and curve track. and great customer service. Triple O G (AMTRK). James mason 06/23/2023
