The Train Shop is a well-regarded store for model train enthusiasts, specializing in HO and N gauge models, with a limited selection of O gauge. Customers appreciate the shop's extensive variety of trains, particularly those equipped with DCC sound features, and the large inventory of scenery materials, like ballast. Many reviews highlight the friendly and helpful staff, who provide assistance and share their knowledge about the hobby, creating a welcoming atmosphere for visitors. While some customers mentioned that the selection could be slim at times, particularly for specific brands like British or European trains, the shop is praised for its competitive prices and unique character. It is recognized as a valuable resource for model train supplies, especially in the San Jose area, with many expressing their intention to return. Though some experiences with customer service over the phone have been less favorable, in-person visits tend to be more positive. Overall, The Train Shop is celebrated as a passionate space where hobbyists can find a mix of products and engage with a community that cherishes model railroading.
i would like to go back there but at $5USD a gallon it makes the trip very pricey. then the traffic getting there and home. i live more than 200 miles from this shop. i most always found what i wanted. even found some things i did not know i needed. sad so many train shops have shut down. i do believe in supporting my "local"... read full comment
March 2025
Great place for model railroaders. Helpful and friendly staff
March 2025
I love the store, the staff are so kind and they have books too, the part I love when they are testing trains
