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February 2024 by Lynn G.
They are great especially taking care of my two pups. My first time with them, they sent pictures and observations on how the doggies were doing. Highly recommended! Will continue to Patronize them.
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January 2024 by Kayla R.
LOVE this groomer. My mini golden doodle, Daisy, always gets transformed when coming here! They do such a great job in keeping her doodle look, without making her look too much like a poodle. Daisy's hair is curly and grows quickly, so it's nice that they blow her out and trim her at the length I always prefer. Everyone who works here is kind and I feel 100% comfortable leaving my pup with them. Daisy always comes back smelling extremely clean, which lasts a few days, and happy! So happy to have found the best groomer at a good price!
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December 2023 by Soleil M.
We have tried every groomer for our two doodles around Palo Alto over the years, including mobile ones without much luck. Based on the reviews here we tried Tails in the City and everyone is right! Attentive, sweet with our nervous dogs, and above all, INCREDIBLE grooming. They listened to my guidance and delivered 2 happy and beautiful pups upon arrival. We'll definitely be coming back.
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October 2023 by Melissa M.
We just recently move to Santa Clara and looking for a new grooming salon for my little girl was very stressful. but luckily I found "Tails in the city" staff was great so kind and friendly the owner Jenna was so kind to accommodate my short notice appointment which was very convenient, the facility was clean and welcoming. When I picked up my little one she was happy, smelling soooo good ! and not afraid of the place which gave me a good sign. I totally recommend this grooming salon I'm definitely bringing her back for her next appointment and will schedule my other doggie as well.
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October 2023 by Martin S.
I've searched everywhere in the Santa Clara county for a good groomer for my mini labradoodle Ruby. I've used our veterinarian groomer and was not impressed or happy with the results. The Tails has proved to be a remarkably good find. The groomers are dog friendly extremely experienced and can offer a full range of services: anal glands, teeth brushing, grooming per your requested cut and consistently satisfying. I can't recommend them enough!!!
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October 2023 by Niza C.
$40 for a nail trim?!?!?! I don't think I've ever encountered a more money hungry business. The fact that it involves working with actual living beans makes me more uncomfortable. I took my dog for a groom for the first time, the service was quick and I will admit the job was fine but nothing special. The second time I tried to take my pup for a bath, an unexpected emergency came up, and they did not allow me to reschedule due to their impossible cancelation fee. I feel they should have consideration that things may happen 48 hrs before an appointment or have a more reasonable cancelation fee. Charging a full service while attempting to cancel the appointment 48 hours before the service WHEN IN REALITY ITS 4 days before the service given, they don't consider them the days they are closed. So if your appointment is on a Tuesday and you have an emergency on a Saturday, good luck, you're getting charged. They prefer to charge you ONE service than keeping you as a forever client or at least giving you a one-time courtesy change. It's disappointing. I have never encountered this customer service or greedy business before. I have called other groomers in the area, and they all have much more reasonable cancelation fees because, you know, life happens.
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September 2023 by Erika A.
Friday morning I am searching for a groomers cause my regular groomer is shut down until October. Called the tails and she was able to get me in thirty minutes later. Filled out the forms online. Once I arrived i was checked in immediately and told it would be a couple of hours. Two hours later received a text he was ready with a picture of my groomed doggie, also the payment link attached. All I had to do was pick him and didn't have to worry about anything else. It's pricey, but my baby is worth it. The young lady who service my baby did a awesome job. Well done The Tails, I will be returning with my other baby.
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September 2023 by Liz Gordon-Stoll
That face says it all! Finn has historically been a terrible dog-barker and biter, but he is always perfect at Tails! We love Jenna and her team!
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August 2023 by Diana N.
We are in town for a work contract from TN. My girl travels with me. I called about getting her nails done and they said that can do a full groom that day. I took the appointment. They're very kind. My Westie girl Leda looks so beautiful. Truly happy with this place. Thank yoj
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June 2023 by Alice Baum
My dog looked adorable and everything about the visit was positive. I definitely will return!
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June 2023 by Ananth Chellathurai
Pricey but totally worth it, my pet looked so good when I picked her up.
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June 2023 by P G.
I have been looking for a new groomer, I tried a mobile service which did not work out. I was referred by a friend to Tails in the City. Love their automated system, text reminders, and ease of setting up an appointment. The place is clean and the staff very friendly. Love the women-owned business establishment as well- Hats off to Jenna. But the best part it was a terrific grooming experience. Our dog looked the best ever. Her haircut was elegant and skillfully done. I booked our next appointment already. We will be back.
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May 2023 by Desiree S.
I live in the neighborhood Deebo is now 5 months olds had his first visit . We love Tails in the city you made our first experience wonderful . Deebo looks handsome as ever will be back in a few weeks for a summer hair cut so excited
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May 2023 by deanna Shelton
They did such a great job! It was Kiwi's first time getting groomed. They did an evaluation to make sure she'd be ok and she passed! Bree Han did a wonderful job! The customer service was great! They were very kind and treated Kiwi ? so well! I will be going back! ?
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May 2023 by DorkLord J.
Kayleigh is a fantastic groomer. I've taken my miniature poodle here twice. Once for nails and a sanitary trim, just to suss them out. Kayleigh took me in for a walk-in and quickly and efficiently groomed my baby. A few weeks later, I took her in for a full groom. And she looks fantastic! I wanted a teddy bear cut. Kayleigh was great at asking exactly how I wanted her groomed. I don't like a shaved snout or paws even though it's traditional for poodles. Kayleigh delivered, and my puppy has never looked better. I had taken my puppy to another groomer previously (won't name them here), and asked for a puppy cut. They ended up making my poodle look like a weird, sad doodle, spaniel mix with a warthog snout. The place is very well organized and super clean. They send text reminders before the appointment (very helpful). They are busy, but really good at answering phones. All the dogs there look very calm and happy (and well groomed). Not even a yelp to be heard. This is going to be my go to groomer from now on.
