-
May 2023 by Daniel M.
Went to the Body Shop for the first time yesterday since my skin has been breaking out more frequently than normal due to the high temperatures in San Jose. I was recommended to go here by a friend since they have most things to help with skincare. At first I was anxious and nervous since I didn't know what products I should be looking for. However, once there my nose was greeted with a nice calming smell which instantly relaxed me. Also, I was greeted by Liz, the store manager and she was great! I told her what was going on with my skin and she was super helpful and recommended the best products that could help resolve it. She was super knowledgeable, personable and funny and alleviated my concerns with my skin! I ended up purchasing the Vitamin E Day and Night Cream, Tea Tree Oil, and Shea Body Butter. I tried the Shea Butter, Vitamin E and the Tea Tree Oil today and my skin feels as good as new! I recommend checking out this store if you're interested in some skincare and grooming products for yourself! I will definitely be going back to this store once I need more products. P.S. I loved how the store is organized! The top panels gives you a guide of what each section is about. I provided a picture to display what I mean by that!
-
May 2023 by Deborah Scully
Excellent service! Very helpful.
-
September 2022 by jj haseem
Racist kid employees talking to each other making racist comment about me while I try to shop. Disappointed. Do not recommend this location for the employees are young and do not care to help only flirt with each other.
-
April 2022 by Zak R.
In store customer service is awesome! Thanks!! Next time I buy I'll come to the store.
-
February 2022 by Erika E.
Whenever I visit this store I always receive excellent service. The staff are friendly, knowledgeable, and efficient. I'm also just a big fan of Body Shop, they've always been the front runners of sustainability. I really like how they're working towards making everything recyclable and/or making packaging out of 100% recycled plastic. They've also started a program for refillable products. I'm currently trying out their shampoo, so far so good, and it has a nice ginger scent. My favorites from The Body Shop would be their vitamin e products, oils of life, and their body butters. It's always so luxurious to slather on their products after a nice hot shower, the different scents just add that extra layer of comfort and relaxation, too.
-
December 2021 by Mel Cross
I received poor service from Vanessa at this location. She wasn't customer service oriented, lacked friendliness and wouldn't honor a promo for me. I had to contact The Body Shop at the Great Mall. The manager there assisted me and pretty much salvaged what Vanessa couldn't do for me. It is unfair that I had to drive an additional mins to Milpitas for service its pretty sad that this located lacks customer service.
-
November 2021 by Vani S.
Vanessa is a great help. Knowledgeable and dedicated to her job. Beem to body dhop toany years she answered my questions very patiently. Hope to see her more here ! Thank you vanessa.
-
September 2021 by Emily L.
It was my first time in the store and this young kind man named Josh helped me. He was so attentive giving me personal recommendations and helping me around showing me items. He was so knowledgeable!!! He explained all of the differences between the products and let me try some before I made my final decisions. He was patient kind and made this experience so amazing if I could give more than 5 stars I would. I even signed up for their rewards program and will be back for my birthday!! The products are mainly vegan and smell AMAZING! Thank you so much Josh for making my entire day!!
-
July 2021 by Jen
Went in this afternoon to check out some new products. Was very disappointed with the service I received. Jessica was very short and rude, not engaging at all. She made me feel as though being in the store was inconveniencing her. I think she was the manager because I overheard her instructing the other associates on what to do- she wasn’t friendly with them either. If you’re going to shop in store at The Body Shop I do not recommend this location
-
January 2021 by Rashmi Dasari
I got moringa body butter in this pandamic like a week ago on 18th Dec 2020, thats is really bad and smell is like expired oil or butter , i got exchang thank you guys, Really Appreciate...
-
December 2020 by Regina T L.
Online company sucks. Shipment never arrived, Fed Ex told me to call company. I called company and never heard back. I emailed company and they said they would look into it but no one ever responded again. Now I am going to dispute via my credit card company. In Sept I ordered online and shipped direct to my sister and she received the items but with the wrong gift note, I thought that was a one time mistake but obviously they have poor customer service online sucks.
-
January 2020 by Derek L.
Love the brand but really disappointed in the service here. I walked in yesterday and there were about 4 employees in the store, restocking shelves. Yet somehow, not a single person managed to greet me or ask me if I needed any help during the 10 minutes I was in the store. The lady at the register looked miserable; she possibly had a cold. Meanwhile, her three co-workers were congregated and chatting loudly, screaming about how they "love Anna Nicole Smith!!" Great, now how about you love having a job and actually do it?
-
December 2019 by M C.
Friendly staffs. Walked in during a busy time. Silvia and another woman helped me and my husband pick out creams for family in India. Very friendly staff.
-
December 2019 by Tellato
Too bad they closed down in italy
-
October 2019 by Zaid Abbasi
They have great skincare product Got some good deals at this s store so stocked up for a year
