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December 2023 by Sandhya Prashant
Have been going here for years. The ladies there are very sweet and helpful. Love their bright colors and designs every season.
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November 2023 by Jen B.
If only I can give a zero star, I will!! Went to this store and felt so ignored at the register. I was waiting in line for so long and they helped this person who came after me. When I asked the cashier named Katelyn why she helped her 1st and she said she didn't know who was in line 1st...but that's not true because when i got in line no one was there except people that the other cashier was helping out. Even him denied that he saw me standing there and waiting. These people made me felt so unwelcome at this store...No apology or anything from them! So disgusting customer service from these new employees...I wish they had the same employees like before!
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August 2023 by Evelyn Paulose
Definitely overpriced. Could get some of those clothes in India for one tenth the price.
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July 2023 by Scott Oshita
The worst store in the mall, my girlfriend found a dress on the discount rack at a good price, when we went to pay the girl at the register said she cannot sell it to you at that price and it was a mistake. We ask to have the store manager contact us to discuss but got no call back. I think the girl at the register wanted the dress for her self that is why she did not sell it to us. I give this place a negative 10 if I could. Beware of this place.
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December 2022 by Eman Sadoun
Very small collection. Where are Talbots' signature classic clothes.
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December 2022 by Egt T.
Valley fair Talbots is my favorite store! I have been coming here for years with my Mom. I have to say they know us by name now. Always so kind and professional. Thank you Jenny and Maria you're the best!
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December 2022 by M P.
I have been a loyal Talbot's customer for many many years and have seen a consistent decline in good service at the Valley Fair location. The Los Gatos location still has friendly women but I had my last straw here today. I purchased 2 earrings a few weeks ago and i noticed the closure wire was very easy to bend, so decided to return one but kept the other one as it seemed to be better. But today while trying to wear it, it became crooked and i was worried it would snap. So I went to the store and while the unused one was returned, the lady manning the counter named Jenny poker faced said i cannot return as you wore it once. I explained it did not seem as fragile but again straight face she snubbed me and said she cannot return. How about at least saying sorry for my poor experience for your product. It's appalling how uncaring her attitude was that i got a bad product. So we are on our own, talbot's wont stand by the product or be in the least apologetic. I will avoid this location as much as possible and perhaps move on and explore new brands. This is coming from someone whose 80% wardrobe is Talbots!!
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June 2022 by BH Yung
Would ranked 4 from husband point of view.? The place is the clean and has the petit size my wife is looking for.
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May 2022 by Patricia Joy Reed
Poor attention to customers and sold out of many sizes over XS. Won’t go back
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February 2022 by Natalie M.
Was persuaded to sign up for their credit card before Xmas. "Just cancel it later" they said. I couldn't get through by phone or online. Finally, I paid it off over the phone, even saying okay to paying extra for the "on the phone assistance." I was told I'd get the confirmation in the mail. When I got the mail, I didn't open it for a while, assuming it was the confirmation. It was a bill for on the phone assistance and due the same day I opened it. Couldn't pay online again... so I called. I was so frustrated, but was relieved to finally close it. Today, got another bill: $9 late fee (even though I paid it over the phone on the due date... and $2 interest charge. $11.00. Don't take the bait.
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December 2021 by Jacqueline Bogard
Wide range of styles. Helpful staff.
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November 2021 by Jenna E.
I've been to this Talbots on several occasions including weekdays when it's slower and Black Friday when it's quite busy and the shop attendants, contrary to some of the other reviews, have always been pleasant and courteous. The clothing items are neatly kept and easy to navigate through, and they have a nice selection of smaller items such as scarves and accessories. They also have great formal jackets and casual/classy cardigans with pops of color. The shop is quite spacious and you could really take your time there, without feeling like you're being rushed or cramped into a small space. Something about the lighting and interior renovation makes a bit more elegant and stately as well. A lovely store overall.
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October 2021 by sr i
Loved their collection
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September 2021 by Blaine Hensen
This is one of my mom’s favorite stores, the store is exceptionally clean, the staff was very friendly, and she found exactly what she was looking for!
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September 2021 by Blaine
This is one of my mom’s favorite stores, the store is exceptionally clean, the staff was very friendly, and she found exactly what she was looking for!
