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August 2023 by Michelle S
My first visit to this store to purchase bras for my daughter. Sherry was very professional and extremely helpful. She measured my daughter and brought out a few bras to try and helped her adjust the straps. I highly recommend this store and Sherry.
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July 2023 by annmia shop
Nice staff
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April 2023 by C. L.
Sherry is very great. She’s polite, patient, and knowledgeable. She recommends me exactly what I need. I had a great customer service. I’ll come back to shop next time because of her.
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October 2022 by Hitharajashekar Ravella
Sherry had been extremely polite and helpful with finding the stuff that I need. She is the best!! I highly recommend this location.
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September 2022 by Ruth G.
I was well taken care of from first greeting. She sized me and helped me with different styles of bras. Service was great and I went a little crazy buying things! I loved it
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July 2022 by Nancy C.
I am very disappointed that my entire order was sent wrong. I went to the store to make the claim and I wanted to get what I ordered, and it was not like that. They returned my money and told me to reorder them. The problem is that there is no longer what I wanted, and some prices have changed. And the time I wasted doing my order was useless. I lost everything, my time, the products and also what a disappointment. What a bad experience, terrible customer service.
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May 2022 by Addy R.
Great first experience here!!! It's really hard for me to find bras that fit me and when I walked in Melissa was very helpful in finding the right size and style that fit to my body type. Lydia was also attentive which I appreciate.
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January 2022 by Victoria S.
Ladies! This is important. The sales reps that work here will ALWAYS tell you you're wearing the wrong bra size. They'll follow you around the store and try to shame you by saying that your bra doesn't fit. Once they see their wording has worked, they'll persuade you into allowing them to measure you. Then they'll say, "See, I could tell this bra doesn't fit you because of XYZ, but if they don't carry your true correct size, they'll put you in the WRONG size again just to make a sale which defeats the intended purpose. An example of this is, I'm a 36F, but Soma doesn't carry size F or FF so they'll tell you to get a smaller band and bigger cup or vice versa, a larger band and a smaller cup. They will attempt to convince you that it's the "same thing", but it's not. The point is, you're still wearing the incorrect bra size and now you're paying a lot to be in the wrong bra again. How does that make sense?! My advice is to learn to measure yourself correctly by finding a video with instructions online. Measure yourself every 6 months or at least yearly and find a store that carries all sizes like a large department store. Find a brand or two that you like and stick with it. Due to yelp policies, I can't state another business name, but I'm not talking about the store with pink all over it that would have you believe they're the only undergarment specialty in the world. Arm yourself with knowledge ladies, so that businesses with shady practices like these don't take advantage of you. You're welcome!
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November 2021 by Nina T.
I heard good things about Soma and how fittings were professional and so on, so I visited the location at Valley Fair. I feel a cross between outraged and disappointed. I asked for a fitting. The salesperson loosely measured me over my shirt and declared that I was a 36A or B. I told her that was wrong and she insisted and left to bring me several bras that size. When she got back, I told her they were way too small. I showed her the bras I got at Nordstrom but the size was unusual: 34H (which might be specific to that brand?) She said the store didn't carry that size, so I explained that I should probably be a 34DDD. I shouldn't have to tell a bra fitter what size I am. She asked what size I usually wear, so I said 36DD...but those were not working for me, and even though I just got fitted at Nordstrom, it didn't translate into other brands' sizing, which is why I chose to get fitted again just in case. So she brought me a bunch of DD and I left because those don't fit. If they didn't have my size, I would have appreciated being told that. Did she assume that because I'm Asian, that I must be a small cup size?!?! That is the only reason I can think of because anyone who can see will notice I am not an A or B cup. For the sake of future customers, please train your salespeople not to profile customers' sizes based on their race. That's bad for business.
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September 2021 by Cuong Nguyen
Super bad customer service. The product is great, but I would not come back here EVER AGAIN because of the employee's attitude on a damaged product, and they tried to accuse me because I brought back a damaged item.
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September 2021 by Lynn O.
Lysette (?), Valley Fair Mall, was very patient and helpful! Unfortunately, the colors that I chose were not available in the store, so she had them delivered to me (free of charge). Happily they arrived pretty quickly! I LOVE my new bra's (and I usually hate bra's); so comfy and the best bra's I've ever worn. Thank you!
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August 2021 by Savannah Haley
I wouldn't recommend coming here if you're a 40" band or above. All of the larger bras are kept in the back, so you can't even see what they have. Could be the larger sizes of the bras on the sales floor are kept back there to make room? But I really don't know since the associate didn't explain anything to me. I was sized, and then she just gave me a bunch of bras from the back room to try on that I didn't even see on the sales floor. When I tried to go back out front to see if there was a style I liked out of what was on display, she just told me that wasn't my size wasn't out there and gave me more bras I didn't like. It was then I realized that they don't even keep larger than 38" on the sales floor to look at. I was pretty much emotionally done after that and just left. I mean, I feel bad because she was the only person working there from the looks of it and there were other customers. But it would have been nice if she explained to me how it all worked, especially since this was my first time there, and this kind of shopping makes me feel self conscious already. I left feeling really disheartened as I was really hoping to find a few nice pieces for myself and not have to go to Victoria's Secret. Overall, I might be willing to try this brand again maybe at a different location, and maybe if they will actually put larger sizes on the sales floor, and not in some back room. But I don't know, the whole experience left me feeling pretty terrible.
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July 2021 by Savannah H.
I wouldn't recommend coming here if you're a 40" band or above. All of the larger bras are kept in the back, so you can't even see what they have. Could be the larger sizes of the bras on the sales floor are kept back there to make room? But I really don't know since the associate didn't explain anything to me. I was sized, and then she just gave me a bunch of bras from the back room to try on that I didn't even see on the sales floor. When I tried to go back out front to see if there was a style I liked out of what was on display, she just told me that wasn't my size and gave me more bras I didn't like from the back. It was then I realized that they don't even keep larger than 38" on the sales floor to look at, which again, wasn't explained to me. I was pretty much emotionally done after that and just left. I mean, I feel bad because she was the only person working there from the looks of it and there were other customers, and she was sort of trying to help. But it would have been nice if she explained to me how it all worked, especially since this was my first time there, and this kind of shopping makes me feel self conscious already. I left feeling really disheartened as I was really hoping to find a few nice pieces for myself and not have to go to Victoria's Secret. Overall, I might be willing to try this brand again maybe at a different location, and maybe if they will actually put larger sizes on the sales floor, and not in some back room. But I don't know, the whole experience left me feeling pretty terrible.
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July 2021 by Norm J
Great customer service and organized
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May 2021 by Dorothy K.
The manager at this place SUCKS!!!! Didn't at all feel welcomed. Her customer service was terrible. If you're unhappy at what you're doing and where you're working but NEED THE JOB, work in the back of the store not the front. If you can't greet me like you greet other customers, take your butt to the back. EVERY SINGLE CUSTOMER SHOUID BE GREETED. NEVER PICK AND CHOOSE WHICH CUSTOMERS TO GREET, GREET EVERY SINGLE ONE. You never know who you're dealing with or who has walked in. I went back the next day and it was great she wasn't there and I was greeted by a nice young lady. Maybe the manager should learn from some of her staff members.