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August 2024 by Diana H.
Terrible Customer service. Vet never calls back with results. When you tell them you are coming down to talk to the vet he's convienently at lunch. Looking into his vet license now. There are much more reputable vets to give emergency care.
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August 2024 by Scott S.
Zero bed side manner from the person who claims to be the Veterinarian. Opened the door to the exam room and did nothing but stare at us and when my Labrador started barking they required us to buy a muzzle on him. DO NOT go to this place!!!
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July 2024 by Katie F.
I used to come here when I was much younger when we had our family dog about 15 years ago. The staff are very kind and friendly, but my issue is with the vet. I made an appointment on the phone explaining the cat I was bringing in is an FIV+ stray with mouth issues and severely underweight. Once I finally saw the vet, he was very nice and friendly, asked a couple quick questions, and quickly looked him over. I was surprised he didn't ask about his mouth. He looked in his mouth for about 5 seconds before pointing out something in his teeth. I said that's scrambled eggs in his teeth, and he laughed and moved on to say his initial possible diagnosis and pull up the prices for all the tests on his computer. The total was over $900, and I said I needed to call my sister to discuss it with her and he very kindly said no problem and left. After talking to my sister I decided to not proceed for today, and IMMEDIATELY he got quiet. I asked if he can scan for a microchip and give him dewormer. He left both times shutting the sliding door behind him, and didn't say a WORD. He VERY quickly gave him the dewormer and said I could go outside to pay and left. WOW. ALL customer service seemed to go out the window once I declined the tests. I explained to him I was waiting to hear from an organization to see if they could help sponsor the costs but wanted to know the prices first and I would be back, but of course I took him somewhere else and I'm SO GLAD I DID. I will NOT be back.
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July 2024 by Christine L.
I took my cat here for a visit and came back with fleas. Do not go here. The facility is not clean and well maintained.
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June 2024 by Swanny T.
$1164!!! Felt completely taken advantage off for poor initial interpretation of a broken leg. The vet misread the imaging and didn't inform us so my dog suffered unnecessarily!!!!!!!!!! My dog was put in a hard splint and cone and given a one week of two types of medications for pain and inflammation. This was over the weekend so they told us we would get a call and report when the radiologist read the scans. $675 worth of services! After two weeks we heard nothing back. We had to contact the clinic because my dog was running around with no issues but still had the splint and cone! We took her back to the office for an assessment and were told she didn't need any procedures for broken limb. The vet had poor bedside manners and told us he called but didn't leave a message. As a result, my poor baby dog had to suffer for two weeks with an unnecessary cone and splint. Also medicated unnecessarily. Caution: watch out for unnecessary procedures, medications and scans!
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June 2024 by Easton B.
0 stars, will GOUGE you for all your money and use scare tactics. Do not come here unless you're ready to pay $500 for a yearly visit.
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April 2024 by Syreen P.
IF YOU LOVE YOUR FUR BABY PLEASE DON'T GO HERE!! MONEY COMES FIRST FOR THESE PEOPLE. I already posted this on google reviews but I want to post it here too to serve as a warning. I went in with my friend and her Frenchie, Atticus, for urgent/emergency services on Monday 4/22/24. Atticus was attacked by another big dog at a dog park. He was bleeding but stopped after a few minutes. My friend being the good mom that she is decides to take him to emergency services. This clinic was the closest one that was open that evening so we decided to go there. We walked in. They saw us standing and waiting but staff still proceeds to talk about their personal lives and didn't even bother to greet us. We were finally assisted after 5-7 minutes of just standing there. After they gathered the info, we were taken into an exam room. A lady came in to do an initial check up . And when the main Dr finally came in, he checked for Atticus's heart rate and said it was normal. He checked the cheek area where Atticus was attacked and mentioned it was just a scratch. He proceeded to say that they need to examine the inside of his mouth to check for any damage. He came in with estimates and says he needs to be under sedation for this procedure. The initial total was around $400. While he was talking about the estimate, he out of the blue says that it's better to add catheter and IV fluids so that Atticus would wake up faster and he immediately goes to print the new estimate which is around $650. THIS DR DID NOT EXPLAIN THE RISKS ASSOCIATED WITH THE PROCEDURE. HE WAS INSISTENT THAT THIS WAS NECESSARY FOR THE DOG. FEARMONGERING!!! My friend keeps asking if sedation was necessary and he says yes and just keeps pushing for it. My friend hesitantly agrees because this dr is the supposed expert. He takes Atticus and says to be back within an hour. My friend and I decided to eat dinner (2 minute walk away) in the meantime and while we eating, she gets a phone call that there was an emergency. She runs out immediately. I pay for dinner and was walking back when she calls me in so much agony that Atticus was gone. I immediately run and found her on the floor. I've never seen someone so broken and helpless. What was supposed to be a simple (and unnecessary in my opinion) procedure ended that fur baby's life! I call in another friend that lives nearby to talk to the dr because my friend and I were still in shock and were not in the right mindset. We needed someone sane to talk to the dr. The other friend and I were the ones to talk to the dr. He explained what happened which sounded like total bullshit. He said that Atticus may have had a pre-existing heart condition (he was a very healthy boy) or there was a shock from the dog attack (in his words during the examination, it was only a f***ing scratch). I believe it was NEGLIGENCE AND GREED FOR MONEY that killed that angel. We will never have our fur baby back but we hope that other fur parents would not have to experience what we went through. IF YOU LOVE YOUR BABY, PLEASE DO NOT GO HERE. They will make up things to charge you for and proceeds to neglect the health of these poor fur babies. There are a lot of reviews that says the same thing about this clinic. Please do not neglect these.
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April 2024 by Genesis S.
They were able to fit me in last minute for an emergency surgery for my hamster. The Doctor made it clear of all the possible complications before i proceeded, I think his name was doctor G, but thank you so much for your transparency and helping out my hamster on such short notice.
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March 2024 by Sergio A.
They're alright. So far not my favorite vet. Pricey and unresponsive. I'm still waiting to see if my dog needs antibiotics which is what it said in my dog's notes a few days ago. They were supposed to call me days ago and still nothing. I don't feel welcome. I've always loved my dog's vets in Fresno but this one I truly feel like a number.
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March 2024 by Jill P.
Came into Silicon Valley pet clinic today thinking my cat had a uti. Soon into the visit we realized it was much more than that. The team and doctors were very understanding and comforting walking me through the next steps and explaining my options when it came to payment! After her getting the surgery she needed they called to let me know everything was well and they would be keeping her overnight to make sure everything was okay and continue fluids. They were extremely understanding of my money situation. They were extremely transparent about costs. I started the day so stressed and by the end of the day I felt so much more relieved. The front staff was also very helpful and understanding as well. I will be bringing all three of my cats to this place!! I want to also emphasize they were not pushy about making me go through with tests. I have been to others where it's been a different situation. I felt like they had me and my cats interest at heart.
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March 2024 by Amanda C.
I brought my cat here after 24 hours of not eating, dehydration, and a high fever. They were able to see her immediately at 7:30pm on a Saturday. She was given care right away, starting with fluids. I was provided an estimate on the care and appreciate the transparency. The Dr went over her X-rays with me and blood work results within one hour of me arriving. He did his best to explain what was going on though there was no obvious cause other than infection of some sort. The technicians were all very friendly which I appreciated in a stressful situation. We were able to pick her up the next evening and were given another treatment plan with medications to continue to treat her unknown infection. I really appreciate that she was given immediate care and of good quality. We transferred her care to our regular vet later in the week to proceed with additional investigational testing for the cause of the infection. Only negative was that I was asked to leave her overnight to continue to get fluids and treatment for her fever. I was uncomfortable that they do not have 24/7 staffing. They assured me that she would be monitored remotely and they would come in if she needed anything. It is my understanding that based on her condition, if she was unable to be alone, they would have sent her to emergency for full time in person surveillance. I would recommend here for urgent pet care.
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March 2024 by Alexander G.
If I could put zero stars I would. Took my puppy here a bit over a week ago & what a damn mess. Once I walked in I was greeted with very nice staff. Once I went to the exam room the Dr came in for less than 5 minutes to look at my dog & all he said was "He may need surgery, we can take x-rays to see if surgery is necessary" X rays would've costed $300 ( $100 per x-ray ) Absolutely not.. Medvet hospital charges $150 for however many they need. All I received was medications for my puppy & then some shots. When they took my puppy for the shots they left the door wide open so I was able to see what others were doing.. About 6-7 pill bottles opened and scattered on the work station ( WTF ) Don't think that's the safest & smartest thing to do but oh well ! Then you can hear the staff talking about how they didn't want to do anything & trying to pass down the work.. if you're complaining about doing your job maybe find a new one??? Gossip is crazy & they are definitely different people behind the "hi, welcome in" I paid over $500 for 3 different pills then left. Never again Oh! & on top of that when I declined x-rays Dr had the nerve to get up and ask if im sure because I have insurance .. Straight money hungry in this place. Save your money & time & go to Banfield. They actually show care towards the animals & take the time to serve care on every front. They also help with the best affordable options. They charged me less than half of what this placed charged & gave me medication that actually helped my puppy with the x-rays included. TRUST ME & SAVE YOURSELF FROM THIS PLACE.
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February 2024 by Midore Q.
Our dog Kona just had his first annual check up and core vaccinations at this clinic, and it was a nice experience. Dr was calm and thorough in his physical check and explanation of services. The assistant Megan was patient and kind as well. As opposed to the other reviews, they were very transparent with the cost of each service and gave us time to decide which recommended services we wanted to add on. I asked for the initial costs and they provided the additional costs on their own. After the shots, Kona was still his happy self. Overall, no complaints and will come back again to this clinic. :)
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February 2024 by Tasha Tak
Dr Damian is great. Very caring and helpful. He has been so good with my cats Lily and Blake at every visit. I recommend going to him if you are looking for a great vet who truly cares.
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February 2024 by Debadrita Das
I brought my dog here for emergency care after he got scratched near the eye at a dog park by another dog. They claimed to do multiple tests on him but could not show any reports for the tests. Charged me an arm and a leg. When I reached home at night, and gave my dog the two medicines they provided, (one for pain relief and one was an antibiotic), I saw that both medicines looked exactly the same. I had to miss that night’s dose and called back the next day. It turns out they filled the same medication in both bottles. I had to go back and waste my time explaining the entire situation and get the right medication. I’m still not sure if they gave me the right medication, given their carelessness in the first place. I would avoid this place like the plague.Would like to respond to the clinic’s feedback that medication looks the same - there is a slim chance of that, sure; but your staff confirmed that the wrong medication had been dispensed and they were able to correct it after the second visit.It is concerning that a clinic had dispensed the wrong medication, and makes me wonder if my dog received a wrong injection as well, since there is no way for me to get that verified. All I want is the best for my dog, and to raise awareness to other pet owners to stay away from a clinic that can dispense the wrong medication for pets.