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January 2024 by Love Dove
This place was busy when I came in to shop, but all the staff members were awesome. They were always asking if I needed help with anything so it made it super easy and quick for me to be in and out. They didn't have shoe sizes I needed for air forces but that was okay. I still was able to make some great purchases with a scarface jacket and some Nike sweat pants. I ALWAYS love shopping at Shoe Palace, they continue to have great options and variety.
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November 2023 by Josh
Purchased one sale item, $9 tee
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November 2023 by Carolyn Schwartz
Get your hours right and get some better customer service
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September 2023 by Navya N.
This is really a scam store. I returned a shoe because it wasn't my size and I never got my money back I had to call my bank and waited for a month and even then I didn't get it. There's a girl who works here who enjoys being rude to customers and she was laughing when I was asking that I didn't get my refund. I don't know why such sad pscho people are hired here who is not willing to do their job properly.
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September 2023 by FENGDENG LYU
Great selection of shoes but very poor service.
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September 2023 by Veronica S.
Mid customer service. Went in there because I saw they had a shoe I wanted on display. You know when you like can't decide between two sizes? Well I tried on one pair and wanted to try a size down. They took away the shoe I was originally trying on and then would bring me out the other shoe size. I mean I get they probably don't want people stealing (which would be nearly impossible because they always just bring out one shoe and never the whole pair) Did I forget to mention that I had to lace up all these shoes myself? In all my time entering a shoe store, they usually do that for you. So my time in there definitely took longer. I then asked if I could try it in a diff color but you can tell that they are somewhat uneducated about their products because they brought me a shoe that was similar to what I asked for, but not the actual thing. Finally they let me keep both shoe sizes to try on. Another time I asked for a half size smaller but the employee brought me a half size smaller in a MEN's size which meant I was getting a whole size up in women's. At this point i gave up on those pairs of shoes. Just wanted to pay and get out of there. In the end I had to tell the employee that they were giving the wrong style of shoe I had asked for which is why it didn't feel right. Anyway, wouldn't shop here unless you were in dire need of a shoe you've been eyeing for a long time. You can go somewhere else.
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August 2023 by Vi T.
Super busy on a Sunday. Bruce Lee shirt was superhigh quality for $35 and the cashier was nice! Rounding up because I can imagine it's hard to be upbeat in retail when everyone and their mama is out shopping.
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August 2023 by Jacqueline C.
This is for the shoe palace near cheesecake . This guy with locks says he's the manager has the craziest vibe / bad attitude totally judging me (maybe because I have kids). Anyway 4 days past the 30 days for $150+ return I got on my bday he had both receipts and was Ice cold maybe if he was like man that sucks idk.. he never cracked a smile even after I made light on the situation. Whatever angry people will always be miserable.
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March 2023 by Mihir
Keep up the amazing customer service. I saw the same shoes in other stores near you, but just didn’t feel like buying, no one was even interested in selling them it felt like.As soon as I walked in your store, I was greeted with enthusiasm, assigned to a person who happily helped me find what I needed, and I walked out in 5 minutes and purchased additional items I didn’t even really need.Other stores should learn from your team.I think some of the negative reviews could be from your petty competitors.(I've seen this a common trend in so many stores these days. Employees are busy on their phones and talking to their coworkers rather than serve customers. There's no sense of ownership. Is it because of the high employee turnover rate? Or does the management not train their employees right? I'm not sure..In Asian countries, the service is so much better in restaurants, malls, stores..)
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January 2023 by COREY WILSON
Another good shoe store with plenty of options. I however was somewhat disappointed with some pricing and was able to find a better deal.
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January 2023 by Daniel Parvin
I’ve bought shoes here a lot. Good selection and helpful employees
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September 2022 by Kris Aka Chris H.
Came in at 4:20 PM on Tuesday, September 20th for a quick pair and walked in to 3 employees all standing up front talking. Walked past all 3 of them (1 female and 2 males) and not one of them said a word. I guess their conversation was better than selling 3 pairs of shoes.
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September 2022 by Gabriel Leon
Had a Soso experience at first with one of the workers and looking for shoes but Damien came through and really made the experience worth it so if you’re looking for a good salesman go to him. Thank you for making my experience worth it.
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May 2022 by Shohei Y.
They have a wide selection of footwear but the service is just atrocious. I try to get some help but the dude is just trying to hit on his chick co worker so I force my way in for some help and he just shows a lot of attitude. I did end up getting the shoes (ultraboosts) but in hindsight I should have chosen elsewhere. Very unwelcoming vibes by the workers. I looked at the reviews and it turns out I wasnt the only one who experienced poor service. Not sure how some people said they had an amazing time but in my experience it was horrible
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May 2022 by Brandon Yun
went to buy shoes for my grandma when this unbelievably short/overweight kid that looked like a frog was hopping around in the store, apparently he was a worker, believe the name is James, 4,9 190. This is unbelievable, will not be coming back!
