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February 2024 by Adriana R.
I like coming to this particular location since it's close to where I live but the customer service here can be tricky. It's usually hit or miss. Today I was given a very poor attitude by the black woman working in self checkout. Mam if you hate your job just say that. Not my fault okay. Your attitude sucks pretty bad. Hopefully things get better for you & you quit picking on innocent customers being a jerk for no apparent reason.
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November 2023 by Kato L.
I had intended to buy two buckets of the Five Dollar Friday fried chicken. However, when I approached the clerk, I was informed that there was a "Limit One" policy. Puzzled, I pointed to the flyer taped on the hot deli display and the cardboard sign printed by Safeway, both of which made no mention of any purchase limit.Persisting, I asked the clerk to show me where the limit was stated. He then referred the matter to his manager, insisting that the manager had conveyed the restriction to him.Requesting to speak to the manager directly, she confirmed the "Limit One" policy, explaining that there was high demand for the promotion. I understood the rationale but suggested that a sign be put up immediately, clearly stating the limit to avoid any confusion for other customers. She retorted that such action was unnecessary.My intention was not to acquire an additional bucket of chicken but to ensure that other customers were informed about the limit. The manager's demeanor seemed condescending, and it left me questioning how she had been promoted, given her poor customer service and management skills.After making my purchase, I reviewed the Safeway flyer, only to find no mention of any limit. This particular Safeway was not my usual store, and I've never encountered such an issue at my regular Safeway, where the staff is consistently helpful and friendly.It's evident that the staff at the Rivermark Plaza Safeway could benefit from both product and customer service training.
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October 2023 by Jesus B.
I never been to this Safeway before and was wondering way the bad reviews...it looks clean and the area isn't bad...and then it clicked: bad service. I love my Safeway at S Winchester (campbell), so i guess not all locations can have nice staff.
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October 2023 by Peter L.
I stop by here at least twice a week before work, right at 5AM-5:10AM. They're always open on time and the employees are all busy at work. Some have their airpods on and keep to themselves and you can tell which ones are the social ones just talking about random stuff. The employees are very diverse and the age gap is pretty big. They're always stocking up in every department and keeping everything clean and organized. Of course during the morning there's plenty of parking but I still imagine even during the rush hour Rivermark Plaza still has plenty of parking. It's shared with a ton of businesses so it can accommodate that. One little hiccup is when I went to buy a couple quest bars the cashier immediately said we don't have enough cash for cashback. I didn't want any cash but it didn't really matter. Just caught me off guard. There's also a Wells Fargo just a stone throw away anyways. Overall very clean, bigger than normal selection and everything is organized. Props to the Director and Managers.
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August 2023 by Ottilie C.
Awful service and rude for moms Firstly, cashiers there don't know how to use milk checks. We went through 3 lines all 3 cashiers don't know how to use milk checks. The end they asked us to go to the customer service desk.Secondly,They refused us to use the milk check in the store just because it titled as "valued Similac customer" which I got from my OB and is totally eligible. The lady worked at the customer service was super rude as we should've tried to buy.They also said even if there is a name there they only allow us to use one per day which is against on what describes on the check I got.Basically they made there own rules against all other stores.
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August 2023 by Chris K.
Very clean location, people are very friendly, can always find what I need, just sometimes lacks some check outs, and lines get very long. Overall very good, just the occasional delay, but not enough to make me not come back!
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July 2023 by Mango M.
Helpful checkout staff resolved issues with my account and made the checkout experience go smoothly. I clipped the digital coupon in the Safeway app. For some reasons, the coupon discount didn't appear when the item was scanned. The staff was able to look into a few things and finally got the digital coupon discount reflected to the transaction.
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July 2023 by Pat Otero
Great sandwich shop
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June 2023 by Kevin B.
I am really mad right now. I'm at the store, there is a sign for cookies on sale, with a digital coupon you have to scan. See the attached picture. ITEM NOT FOUND. So then I waste my time, and I actually manually search for it myself in the Deals section of the app, I clip it, so it's now "remembered" in there. Now what? I go to the manual check out line, and I can't figure out how to to get the clipped coupon in the app to apply to the sale. And because it's lunch time, and there are too many customers, not enough Safeway people, I can't find anyone to help me. So Safeway just lost a sale. I know how to do this at Target, but here? Nope. And it's not intuitively apparent how to do it. Very unhappy right now.
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January 2023 by Chris C.
This Safeway is probably the cleanest one I've been to. It is within walking distance from my house so I continue coming here.The self-check out is what keeps me in and out of the store really fast. The machines are out of order from time to time but it's a quick way of grabbing what I need. Too bad when I'm buying alcohol it'll take a little longer because they're not allowed at the self check out.Overall this Safeway is convenient and tidy.
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January 2023 by Tracey L.
I like this Safeway; it's quiet, with a bit of music playing in the background. The service is phenomenal. It's never out of stock, and the produce and meats are always fresh. The sushi is fresh, and there's a wide selection too. My 12-pack of caffeine-free cola is always here! If you are a trail mix person, this is the place. You can build your own bag to your liking.
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December 2022 by Jill O.
This is one of my go-to food shopping locations in North San Jose. Convenient, clean, great selection, ample parking, and decent service experiences. They even have a great selection of fresh flowers! It's nice touch to have a vase of fresh flowers at the house entry or center on dining table.
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November 2022 by Ann M.
This review is for the Safeway Bakery. Two stars for the cake because it did taste decent. It is not as fluffy and more on the sweeter side. I took three stars away because they did not follow directions on how I wanted the print to be large, they put the "Happy Birthday" on the wrong cake, and was late for the pick up time. Today is the Marines Birthday so in celebration, my department placed an order for two cakes for the cutting celebration. There is a tradition where the oldest Marine cuts a piece of cake with his sword and passes the slice to the youngest Marine. It is a way to celebrate the past, present, and future. The oldest is passing his experience and history to the younger generations from my understanding.A chocolate and white cake was ordered. My coworker placed the order a week before the event and was very thorough on what design and print. The day of the bakery called saying that the cake wasn't ready at 9am, the pick up time requested. The bakery didn't have rice paper for the print, so we had to pick up the cake a hour later. Luckily, we weren't doing the cake ceremony not until noon but someone else had to pick up the cake since the time changed.When the cake was picked up the writing was on the wrong cake and the design on the rice paper should have been larger for the branches. We scrambled to find someone to write "Happy Birthday" on the cake cake. Someone did it but it was so sloppy and definitely looked last minute.
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October 2022 by Robin Hollands
clean store close in to home
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September 2022 by Eugene L.
I was Rolling by this Safeway and I had to Stop and Check it out!!!!It's one of the Biggest Safeways I have ever seen!!!It's pretty impressive!!!! You name it they probably have it!!!Lucky for me it was Baller On A Budget Friday!!!!I went to the Deli and a 8 Piece Fried Chicken Dinner was on Sale for $5 and Sushi Rolls your Choice $5 !!!!So I bought 2 Sushi Rolls and a 8 Piece Fried Chicken for under $20 !!!!That's a Baller On A Budget Approved Dinner Deal!!! I even had the Deli SERVER Ring me out at the Deli to avoid the Long Lines out Front lol !!!!Service was Friendly and Efficient!!!The Food was Fresh and Delicious!!!This Safeway is a Baller On A Budget Approved Establishment!!