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January 2024 by TheTiger408
Had not been here since Plandamic. Big fan of Prada. Sale associate was following us. Sales associate kept eyes rolling on us. Very bad services. We decided head over to LV store spend $7k for my wife and daughter.
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August 2023 by Madina Aryeh
I had a very nice experience at this store. I liked a couple of men's slip-ons on Prada's website and wanted to see how men's size compare to women's. The salesperson brought a couple of pairs of men's shoes without skipping a beat. It didn't work out but I am happy I was able to figure it out without ordering online and then returning shoes. No snobby attitude, a very nice relaxing atmosphere.
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August 2023 by Cathy
Decoration of this store is the worst among all Prada store I have been to. There is no luxury feeling inside this place.
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July 2023 by Al M
I recently had the pleasure of receiving exceptional customer service from Danté at the Prada Store in Valley Fair Mall, and I am absolutely thrilled with my experience! If you're looking for top-notch service, Danté is the person to seek out.
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June 2023 by Troy Flynn
Great staff very helpful
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May 2023 by Aishu
Really poor service and the sales associate was following us. Claimed they didn’t have water or anything. Sales associate kept making faces at us too. I do love my new sunglasses tho
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April 2023 by Matthew Stavis
For men's clothing, this stuff is boring. I was hoping for something better. Also, everything is 10-20 times more expensive than it should. That's for a brand logo, and some damn boring clothing.
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February 2023 by Dandelion
Dante was patient, cool, helpful and knowledgeable about the products. I had a positive encounter with him in my new handbag hunt. The Saffiano leather crossbody bag was too cute to be passed by. I immediately fell in love with the sleek style and the impeccable quality. Brand not so much. Though I have options, I am keeping an open mind. One advantage of this bag is I can pack light and run fast with free hands in case of apocalypse. ?Beautiful store. The duality of black and white checker marble floor is esoteric and masonic. The yin and yang. The good and evil. My garage is the same with black and red, well I just didn't know better. ?Courteous staff. Overall a great in-person experience at Prada store.
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December 2022 by Guo Li
Sold us two different sizes for a pair of shoe. And, since we wore them couple times, the staff did not accept any change or return. Said will call us, but, never happen. Very disappointed for the service.
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November 2022 by Billy Arbas
According to one of your sales staff, company policy only allows 3 even when a family of 4 is shopping. I was kicked out while my family were shopping for shoes.
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September 2022 by Joanie Montances
Caroline was super nice and helped me out with an exchange! She also let me try on the perfume before I left the store.
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July 2022 by Rebecca Pang
Less than a year and the leather wore off horribly. The leather tag is about to fall off and the store does not cover leather under their “warranty” - the warranty only covers hardware. They also don’t offer cleaning for nylon. This is probably the lowest end luxury and worst repair policy, not worth.
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July 2022 by Rebecca P.
Less than a year and the leather wore off horribly. The leather tag is about to fall off and the store does not cover leather under their "warranty" - the warranty only covers hardware. They also don't offer cleaning for nylon. This is probably the lowest end luxury and worst repair policy, not worth.
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July 2022 by Dharma M
Very friendly guest associate. Superb customer service.
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May 2022 by Elena A.
Overall, an okay experience! You have to wait outside until the security guard signals that you are ok to enter. I think I waited approximately 15 minutes. I was helped by a sales associate who in my opinion could've been a little nicer to me. He didn't even introduce himself so I am honestly not even sure what his name is. Even if he did, I think I got so scared inside that I probably forgot. If I am being completely honest, I DID feel like I was slightly profiled when shopping in here. I felt pressured a bit by the sales associate and he made a couple comments about my "price range". Again, I don't mind and I still left the store with a purchase I was very happy with, but overall service felt on the judgmental side. He was still nice and professional but there were moments I felt uncomfortable. They have a nice supply and stock though and overall the store is very well kept!
