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August 2023 by Saeed A.
Came in tonight for the first time for an event they were having they have beautiful selection, great customer service.. couple of my friends have purchased watches from them as well We are extremely happy.These guys really know their watches ...
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March 2023 by Joanne L.
A visit to the store is a must-do for every watch enthusiast. It is an ideal place for individuals who love the art of watchmaking and the worth of legendary timepieces. Panerai, IWC Schaffhausen, and Jaeger-LeCoultre are three of the world's most known watch manufacturers, and their collections at the Santa Clara boutique are nothing short of amazing. The timepieces are meticulously constructed with complex detailing, making them true works of art. The staff is knowledgable and cheerful, which enhances the shopping experience. I definitely recommend paying a visit to the boutique.
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December 2022 by Paramvir A.
Very friendly and willing to educate you so you leave knowing more than when you entered the store.
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November 2022 by Mike K.
Purchased a watch here about 12 months ago, seemed friendly and like a decent IWC watch. When I had to order and extra link service was mediocre. Then the watch stoped working. Brought in for service a few months later watch was returned. Same issues occurred 3 days later, returned again. Don't buy a watch here if you want service , they will take your money and smile but no service on the backend. And no willingness to work with us. Poor customer service , poor management.
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November 2022 by Kailash R.
Bad service at the Panerai boutique. Terrible customer management for a luxury boutique. There are other places to buy luxury watches that treat you right and show appreciation for buying luxury watches. Avoid and go to other stores around the bay.
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December 2021 by M D
Everett and Catherine were a tremendous help in selecting my next watch. They know their product inside and out. Their friendly service and rapid response definitely sealed the deal. I can’t wait to go back and do it again!
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December 2021 by gen saw
This store has amazing and intricate watches. I haven't been able to purchase one but I've always enjoyed looking at their designs.
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December 2021 by Hoa Nguyen
Very friendly staff
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November 2021 by Kenny N.
I finally decided to pull the trigger on a new Panerai earlier this week so I called the boutique in Santa Clara and they had the model in stock. It was great working with Dmitri when I got there this weekend. He explained all of the nuances of the Submersible to the point that I don't need to read the instruction manual. A huge plus provided was that he swapped the supplied strap for one that better fit my wrist at no charge.Overall the entire buying experience was an excellent experience and I am very pleased with my new Panerai Submersible. I will definitely buy from them again and refer my friends.
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September 2021 by Robert A.
The staff here acts more like mall employees than people who understand haute horlogerie. I stopped by to see if I could have them order the tool that enables adjusting the bracelet for one of my watches. The first thing out of the mouth of the guy "helping" me was "did you buy the watch here?" He did not know what I was talking about and then asked why I needed the tool. Uh... because it's the tool that allows one to adjust the fit without scratching the metal. I even had an item number from the manufacturer he represents, given to me by a concierge employee of the company. He showed me eBay listings to buy knock-offs and said that it doesn't matter if it's branded. His colleague thought it would be a great idea to use a screwdriver to pry up the latch on the clasp.On other occasions I have asked staff about some fine point of a watch and gotten responses that are hardly better than "we sell watches."Suffice to say that they did not instill me with confidence. I give them one star for the staff and two for having a few nice IWC and JLC models to browse.
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July 2021 by Kalvin T.
Thank you Vincent for the best service once can experience... we're just missing a glass of champagne.
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June 2021 by Terence D.
Had a need to get a pair of Breitling watches serviced Jacob Ybarra was a great help. I will recommend this place to my friends.
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April 2021 by Jeff B.
I am now a frequent guest at IWC and everyone is truly amazing! I bought my first IWC (Top Gun) a few short months ago and ever since the team has treated me above and beyond. This location and team is what will continue to give IWC a top reputation in the timepiece industry. I get txt messages on models which staff feel I might love and find interesting. This a top notch customer service experience and team. I will remain a life long customer and loyalist to this IWC store, brand, and the team at this location.Thank you Jeff:)!