-
November 2023 by Aurelious Fog
I was helped by Donovan Spence, "the Optometrist" at the Santa Clara store. He was Patient, he Listened to my concerns. He took all the correct measurements with his equipment to make sure that my new Prescription lenses will be perfect. And if for some reason they are not perfect, they will re-do them for free. Wow, now that is standing in front of your product. Thank Donovan and Oakley.Forgot to mention, their Price for the Lenses seem to be fair. Not the lowest but far from the highest that I found.I will be back.ATF
-
November 2023 by S C.
Somehow I lost the rubber cover for one earpiece on the sunglasses. The gentleman at this store rummaged thru the back to find me a replacement. For free. Kudos!
-
November 2023 by Mark “The Shark” Franklin
The Manager Johnathan was very knowledgeable and helpful ? he answered all of my questions and made my selections easy to make. He is an asset to your company. I will be back very soon.
-
September 2023 by Vicente Carrillo
Antonio at the westfield valley fair oakley help out a vet with 3 pairs including with info and discounts I didn’t know about! Above and beyond great experience.
-
August 2023 by Sabrina Roberts
Donovan Spence was great in helping me find the right prescription glasses I needed. He was very knowledgeable and made sure I got all the bells and whistles for my new glasses. His customer service was over the top! His knowledge of all products was mind-blowing giving my husband and me great knowledge on some old sunglasses we currently have and use to this day that are considered antics that cost around $1,200. He interacted with my sons (11-year-old and 15-year-old) as well which was very nice to see. His customer service is very rare to see anymore and we (my whole family) really enjoyed our experience. So much so that we will be back to purchase my husband's and son's prescription glasses. He truly is an asset to your company and team. We need more people like him in the customer service world.
-
July 2023 by Ken Steinmetz
I had two pairs that had nose pads missing and Store Manager Donovan replaced them free of charge. Thank you!
-
July 2023 by Beth Roberts
The manager is amazing, help my son with the custom design of his new glasses
-
July 2023 by Eric Mayes
Great location with great customer service. Staff is friendly and accommodating. Can't wait to buy more Oakley's in the future!
-
July 2023 by Aria Gao
I just had the best experience at the Oakley store, all thanks to Donovan! Even though the glasses I wanted weren't in stock, he went above and beyond to help me out. Donovan put together different parts and nailed the style I was after. Not only was he super friendly, but his problem-solving skills were on point. If you're ever in the Oakley store, make sure to ask for Donovan. He'll take care of you like no one else! Big thanks to Donovan for making my visit unforgettable!
-
July 2023 by Pocholo Pasicolan
Came in to buy a replacement set of sunglass nose pads since I lost one. The optometrist was there to assisted me. He was very friendly and replaced the pads free of charge. I'm glad there's an Oakley store like this closeby as I'm a fan of their sunglasses.
-
July 2023 by Aria G.
I just had the best experience at the Oakley store, all thanks to Donovan! Even though the glasses I wanted weren't in stock, he went above and beyond to help me out. Donovan put together different parts and nailed the style I was after. Not only was he super friendly, but his problem-solving skills were on point. If you're ever in the Oakley store, make sure to ask for Donovan. He'll take care of you like no one else! Big thanks to Donovan for making my visit unforgettable!
-
June 2023 by matt morris
Very small store with old clothing. Same clothing at the Oakley vault for half the price.
-
June 2023 by Oleg Baskakov
Helpful stuff, all services with prescription lenses are available
-
April 2023 by Susan B.
My husband just came home raving about the customer service provided by Donovan, their licensed optician. My husband had inadvertently sat on his sunglasses and tweaked them big time. He thought for sure they would need to be sent away for at least a couple of weeks to be fixed. Donovan took the time to fix them himself making sure they were perfect, while my husband waited. He was so impressed with Donovan that he will definitely purchase his next set of Oakley's at Valley Fair!
-
March 2023 by Dean Holmes
Donovan was great, helped me with a difficult return/exchange issue, and knocked it out of the park.
