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April 2024 by Louie hernandez
Great service and very helpful counter personal
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March 2024 by Bobbie Jutras
Love NAPA, the employees actually know about cars and can help with your issues. Parts are always in stock, I've never needed to order one and wait. Better than any other parts store in the area
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January 2024 by Robert Salci
Super super good they have
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December 2023 by Peter K.
A serious, professional auto parts store. They have a depth of stock and knowledgeable counter staff. I've had great luck tracking down obscure parts for my 30-year-old import vehicle. Research and order the correct parts for your make/model/vehicle on their website, and you'll have a good experience.
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December 2023 by Chris Erlinger
I'll go 4 for inconvenience, but Josh worked with me. He's a very nice guy. The starter I bought looked worse than my core turn In. Noticed wen I was bout to crawl under and install the new one in oops. Josh gave no static and instantly fixed my issue. This NAPA isn't a big store, but a shipping hub lol with a store. Definitely recommend this store never an insane wait, and all the employees are very friendly like Josh.
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December 2023 by Richard Lawrence
Awesome service come again thanks you Richard
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November 2023 by Aldrin Galindez
very very VERY disappointed with the customer service at this location. I had place a order for pick up and was coming down from Subaru of hayward, this store being the last stop out of the 4 different places I've went for different type of pick up orders. I show up a little before 4:30PM as I know the store closes at 5:00PM and that pick up at NAPA is fairly quick as everything has already been processed online. This was the last part that I needed to install my boost gauges as I've been held back due to thanksgiving and other events going on this week and have had time to go out the way to travel to all the stores. As I step out my car I can already see another stranger standing outside looking confused and I ask if they are closed. He replied stating "yes and that their store hours say that they should still be open for another 30 minutes". I walk over to the front door and give it a knock as I see 2 employees still walking around inside with the front locked and all they are doing is ignoring us. I tried flashing my "ready for pick up" through the front doors window as it should be a fairly quick process and knock again and all the employees were doing was nothing. We attempted to knock a few times and also call the store location phone but they didn't even want to pick up that either. As were trying to grab their attention a second stranger pulls into the parking lot (making that 3 people in total including me) also trying to do a pick up order. Even with all three of us there attempting to get the part we need they STILL were trying to act oblivious. One ended up walking out through the back door and when we asked why they are closing early all he did was shrug. I followed up with asking if they have a supervisor and he just responded saying "the 1-800 number". At this point the two other strangers have given up and said that they guess they'll make the drive some other day and so I go back to my car and try to find if any other stores have this very crucial last part that I needed and as i'm searching on google I see two cop SUV's roll in behind me with their lights flashing. I step out my car and the officer tells me that they received a call stating that there were aggressive people outside trying to break the front door in. He takes a look to his right and realizes that there is ZERO damage or disturbance at all and that i'm the only one really there and I explain the whole situation to him. The cops were very understand of why I would be frustrated as I've been driving all day and the other cop even mentions that they these employees should indefinitely be in a lot of trouble as corporates would not appreciate this at all. As we are conversating, the last employee walks out through the front and the officer goes over to talk to him, the officer comes back and tells me that the employee stated that the store hours had changed to 4:30 and that the window sign and the online hours haven't changed yet. Nothing much could be done and the officers told me I should let corporate know, I believe this was handled EXTREMELY poorly as 1) the employees could have simply informed us that store hours have changed or actually updated them and 2) they falsely accused us of trying to break in and as I was the last one there I was the only one luckily able to explain the situation at hand. I am really not the type of person to leave reviews but this was such a bad look for the store that this just had to be said. I really hope to see some sort of disciplinary actions or some form of making this right as this is NOT how any store should handle any type of situation. I will also be leaving a message to corporates over the phone tomorrow morning.
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November 2023 by Will
My car was burning oil, when I was topping it up outside the store manager Josh showed me a funnel technique using just rolled up paper. thanks josh :)
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August 2023 by Monica M.
Great above and beyond customer service, plus they were open on the weekend while other locations were not. Altroy and the owner..... we're awesome.
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August 2023 by John B.
Hours say close at 5pm on Sat but they closed at 4:30pm which was upsetting since I drove all the way here and waisted gas.
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November 2022 by Oran Davis
An excellent Napa store with good stock and selection. Amsoil dealer
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August 2022 by David Morford
Tools are better quality than other auto stores. Parts better reliability.
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July 2022 by Maria Veronica Gaitan Mejia
I recommend it, they have everything you are looking for for your car.
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July 2022 by Gurwinder Singh Gill
Customer service is simply the best!
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July 2022 by Safety Mike
Selection
