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March 2024 by M T
Thank you Wade for helping answer warranty questions from a mechanic’s perspective about my new Mini! You’ve been most generous with your time.??
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February 2024 by Hugo Sanchez
Very disrespectful guy couldn't even help me with a simple lug nutHe said who I'm I .....for him to help me .....I'm the customer sir that's who I am I guess you don't like customer's
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December 2023 by Jianfeng Ding
Nice people and professional
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November 2023 by Dawood Talebi
Professional and honest :)
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October 2023 by Abdullah N
My family and I were on a road trip headed to LA when my moms 2005 Honda Pilot started showing that tire pressure was low. We ended up filling up the tires with air at a gas station and literally minutes later when we were back on the road the low tire pressure lights turned back on. It was just a few minutes before 7 PM and most auto service shops were closing so we desperately started searching online and stumbled across this shop. We were blessed to find that they closed at 8 PM so we decided to come to the shop. When we arrived, a very kind lady had assisted us and inspected our tires. She came to the conclusion that our tire pressure was actually too high, fixed the tire pressures for all four tires, and explained to us that the TPMS (Tire Pressure Monitoring System) was most likely just not working as its supposed to. After she helped us, we tried to pay her but she kindly refused. Definitely one of the best experiences I have personally had at an auto-repair shop.Service: Tires
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August 2023 by Bob Lin
We had a great experience taking my car here for service, very kind and friendly staff. The car drives perfect and smooth after the maintenance, thank you Wade and Esma.
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June 2023 by wh z
I found myself in a tough spot on my first day of work in San Jose, suspecting an oil leak in my recently purchased used Audi. It was late, and finding an open auto repair shop was a challenge.Fortunately, Wade was there to help. Within minutes, he assured me that the issue was nothing more than AC condensation. Not only did he refuse payment for his quick diagnosis, but he also took the extra step to top off my coolant & antifreeze.Wade's knowledge, kindness, and generosity turned a potentially stressful evening into a sigh of relief, saving me from an unnecessary and costly car check. If anyone needs auto assistance in San Jose, I wholeheartedly recommend seeking out Wade. His outstanding service won't disappoint!
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May 2023 by erin z
Outstanding Service and Exceptional Customer Care at Master Automotive!I recently had the pleasure of visiting Master Automotive to replace my rear tires, and I cannot express enough how impressed I am with the outstanding service I received. First and foremost, I must mention the incredible assistance/service provided by Wade, the owner of the store. Wade is a true gem in the automotive industry, embodying the qualities of a great and kind person. He went above and beyond to ensure that my tire replacement experience was nothing short of exceptional.Not only did Wade efficiently install two new rear tires on my vehicle, but he also went the extra mile by voluntarily balancing the front tires and performing a rotation, all at no additional charge. His willingness to go above and beyond the requested service truly showcased his dedication to customer satisfaction.The expertise and attention to detail demonstrated by Wade were truly commendable. The tires were flawlessly installed, and the balance and rotation were carried out with precision, ensuring optimal performance and longevity for my vehicle. Wade's extensive knowledge and experience in the field were evident throughout the entire process.I wholeheartedly recommend Master Automotive to anyone in need of automotive repairs or services. The exceptional service I received, particularly from the owner Wade, has left a lasting impression on me. I am grateful for their expertise, kindness, and the genuine care they demonstrated throughout my visit.Thank you, Wade!Service: Tires
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May 2023 by Derrick Lee
Wade is nothing short of a lifesaver. I towed my vehicle to his shop without any advanced notice, even though he was very swamped he accepted my car. My M6 was very challenging and he was able to diagnosis the issue and saved me money in the process. Wade has a wealth of knowledge, I would not trust my vehicle anywhere but at Master Automotive.
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April 2023 by David Villarreal
I had a great experience at Wade's family-owned business. I recently bought a used 2011 Porsche Panamera with 100,000 miles and needed some maintenance done. Wade worked with me to prioritize the major things that needed to be fixed, and his prices were very reasonable. I appreciated his attention to detail and willingness to go above and beyond to ensure my satisfaction. Even after I noticed a small leak, Wade fixed it for me immediately and at no extra cost. If you're looking for honest and reliable service, I highly recommend Master Automotive family-owned business.Services: Brake service & repair
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April 2023 by Ashok Abraham
Took my car over for a coolant topup and Wade quickly helped me with that. Very professional and friendly. Definitely recommendUpdate: Master Automotive has been my go to place after my first visit for my Porsche Cayenne. I do all my services, including oil change, spark plug, ignition , gasket replacement, fuel pump etc through Waid. I feel the interaction with Master Automotive is genuine, and so trustworthy. More than anything, the car speaks for itself after the services. It feels like you have a friend in the service / repair.
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March 2023 by L F
I was very nervous about getting my Porsche worked on- I’ve only ever taken it to the dealership but it needed some body work so I was looking for the best of the best! From the moment Wade answered the phone I knew his shop was perfect. He was polite, thorough and highly accommodating- answering all my questions, taking time to explain the repair process and putting my mind at ease. I had him do the body work and some maintenance (oil change and brakes) the car needed and I am incredibly impressed! You would never know the car had been scratched- it’s as good as new (or better)! Additionally, during my last brake servicing at the dealership I was told the squeaking sound in brakes is normal on Porsches as they were not able to resolve it. Wade has completely fixed the brakes - they are silent as they should be! Thank you to Wade and his team- you are incredible- I will be back for all my Porsche services!!Services: Brake service & repair
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February 2023 by Joseph Campos
Originally I scheduled to have my 2015 328i bmw have tuneup in which they offered an honest price including a hefty discount to that price. Wade was very informative on the process and took the time to teach me about common issue’s with my model of car and what to do is certain issue’s arise. He prides himself in giving people quality work and uses original parts for your vehicle. He explained his past experiences using supposedly improved aftermarket parts and how they would either not fit or would not tighten. Wade completed the tuneup by the following day when I arrived to pick up car he talked to me about a broken direct ignition coil he found when changing the spark plugs. Wade took it upon himself to purchase a new coil and replacing free of charge. My experience with Master Mechanics has not only been great but was informative on the process of work that was done. This shop has a new lifelong customer and a new friend.
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January 2023 by Joseph C.
Originally I scheduled to have my 2015 328i bmw have tuneup in which they offered an honest price including a hefty discount to that price. Wade was very informative on the process and took the time to teach me about common issue's with my model of car and what to do is certain issue's arise. He prides himself in giving people quality work and uses original parts for your vehicle. He explained his past experiences using supposedly improved aftermarket parts and how they would either not fit or would not tighten. Wade completed the tuneup by the following day when I arrived to pick up car he talked to me about a broken direct ignition coil he found when changing the spark plugs. Wade took it upon himself to purchase a new coil and replacing free of charge. My experience with Master Mechanics has not only been great but was informative on the process of work that was done. This shop has a new lifelong customer and a new friend.
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January 2023 by Ram Kunda
I am very happy with services provided by Master Automotive for my 2020 Porsche Macan and highly recommend them. The mechanic Waid is easy to communicate with and a great resource for anything related to automobiles.Services: Tires
