-
November 2023 by Skye Monet
It was my second time being here and wow I loved LOVED the customer service from Kiki. Not only did she help me get the right sizes but she gave me advice on which shoes were comfy and cute. I really enjoyed the experience and highly recommend this location. I also bought a lot of shoes!!! As a person who only had one pair of sneakers I got a lot of help and ended up buying the platform Uggs in black, two high top converse one black one dark green, low top converse and some crocs. ❤️❤️
-
June 2023 by Levent
The staff were really helpful and I got what I needed
-
April 2023 by Veronica Murillo
I must say I am very appreciated for their help. I always have trouble finding comfortable shoes.I came by told them what I was looking for and the issues I tend to have. They where very quick and helped find the right boots for me. Quick and friendly staff. No doubt. Now I have new favorite boots.
-
April 2023 by Amit Ruparel
Didn't get anything here but christian was super helpful and showed me a bunch of shoes to try on
-
May 2022 by Stephanie Rendon
I went to return some Birkenstocks I purchased today around 6:30pm and the employee that was helping me was very helpful and sweet. I had lost my receipt and had asked if she can look up my receipt with the email I used to purchased the shoes . She seemed to have been struggling a little to find my receipt and this young black man (who I’m guessing was the manager) came and took over. I asked a simple question and he answered me super rudely, I felt like he was talking down on me. I was shocked and didn’t say anything. He talked the same way to the other employee too and you could tell she was uncomfortable/ bothered by him. I wasn’t rude or being difficult so idk what the problem.
-
September 2021 by Biana87
First time there. I called & had them hold the shoes I was looking for. Tge employees who helped me I believe he was mixed Filipino & black he was super helpful. Very nice..
-
August 2021 by Dominick A.
I came here yesterday in search of new shoes, a cross body bag, and a backpack. I started off here, decided to walk around the mall, and Icame back after my search else where was unsuccessful. I ended up purchasing items that I normally wouldn't- I'm trying to get out of my comfort zone. I bought some really cute Pumas with cheetah/leopard (?) print, an adidas backpack, and an adidas cross body bag. Inventory: There is definitely room for improvement. I am 30 years old and have a small foot (4.5-5 youth). I was looking for workout shoes and there was definitely a lack of selection in my sizes. Like I mean, they only had one shoe that I liked and was in my size. I was getting desperate since other stores also lacked my sizes, but I was so happy with the Puma's that I purchased. They were comfy! Service: Although they didn't have many shoes in my size (a 4.5-5 youth) I decided to leave this review for the amazing service that I receive. When we came back the second time the staff at the store recognized us and asked if we were there earlier and immediately started to help us grab small backpacks that were high up. As I said previously I was looking for a small back pack as well. I wasn't sure if my 32 oz hydro flask would fit in the bag that I was looking it so the staff member brought there's for me to use to see if the dimensions would fit mine. It was a small, but kind gesture. I looked around and asked for multiple shoes in multiple sizes and the employees here all seemed so happy to help. Overall: It would be amazing if they had a larger selection of shoes in youth sizes, but since the service was back I will be back the next time I'm looking for some shoes. Thank you all again! Keep up the amazing work and kindness. I appreciate you all.
-
February 2021 by Malik Holmes
A1 Customer Service
-
January 2021 by Michelle Choi
Super nice sales people and good a customer service.
-
January 2021 by ItzJustChriss
This is where I buy some of my shoes and backpacks
-
January 2021 by Cheryl Bonilla
First time there. I called & had them hold the shoes I was looking for. Tge employees who helped me I believe he was mixed Filipino & black he was super helpful. Very nice..
-
January 2021 by Katrina B.
Just went to get my daughter her first pair of doc martens.They placed them on hold for me a high I appreciated.Both associates were extremely helpful.Tasha I think her name is was exceptional! I ended up buying two pairs.And her upbeat and cheerful attitude made me feel very welcome!!!! Great job girls
-
November 2020 by Daianaa P.
I walked in there trying to buy some crocs and the ladies who are working there were not wearing their mask and did not approach me or help me in anyway shape or form. They were just talking to each other with their mask OFF.
-
October 2020 by Jennifer M.
Chantal was the worst , terrible attitude. This employee alone just ruined it for me and I won't come to journeys again after this experience. Chantal gave attitude when getting out the shoe size I asked for and she ended up giving me the display . Then when I decided I would purchase the shoe she pulled the display to sell . I asked for another pair rather than the display and she said it was all they had. I asked if another location had it or if she could check the back just in case. But Chantal didn't want to look and she asked the other employee and she also said no they didn't have anymore and didn't want to check the back either . Chantal said if I didn't want the display , "it's whatever you want to do." There was no one in the store except myself and my friends so she wasn't busy, and I even told her the shoes are a birthday gift so I wanted the shoes to be in great condition. But she just kept saying the same thing , " it's whatever you want to do." She seemed overall annoyed when I went in and asked for help since I did bother her while her and the other employee were talking. But I just wanted friendlier customer service since I am paying for an expensive shoe such as Doc Martens. I'm not confrontational, so I would rather just write my opinion here . If you want shoes I suggest just going to VANS, Converse and doc marten stores instead. Since these stores have employees that are required to have great customer service.
-
October 2020 by Jeanette H.
TLDR; Anisa was great, customer service has always been on par when I visited! This review is for Anisa (saw her name tag) specifically. She was absolutely wonderful, helping us with our exchange while assisting other customers in the store. She made sure the shoes I tried on fit well before exchanging them, especially because sizing on docs are odd. Since they were my first pair, she gave me some tips on how to break them in. We were in and out within 10 minutes! A couple weeks prior, I had come in to try on a pair of docs JUST to get a feel of the sizing. A young gentleman helped me and brought out a ton of sizes, but I didn't catch his name! He didn't pressure me into buying anything but was very helpful&friendly as well.