9AM - 5PM
6100 Horton St, Emeryville“Excellent service, with great speeds (upload & download), great support, and very low price.Highly recommended to anyone that has an option to use WillowWeb.”
8:30AM - 6PM
2550 Great America Way #350, Santa Clara“Versa is unique among software-defined networking vendors, providing an end-to-end solution that both simplifies and secures the WAN/branch office network. Based completely on software, Versa’s Cloud IP Platform delivers a broad set of capabilities for building agile and secure enterprise networks, as well as highly efficient managed service offerings.”
“Best customer service! Shenise was our Verizon associate who helped us navigate through the process and Taylor-Cathrine the manager who answered our questions in details. We switched from one carrier to Verizon with different small bumps in the road that we presented in the process but their patience, professionalism, knowledge-base and teamwork was able to solve and make the switch. Shenise's positive attitude and Taylor-Catherine's willingness and welcoming demeanor will definitely have me recommend them and this branch for any Verizon customer questions or if you're interested in switching carriers. I thank you both for helping us with this process and I will definitely reach out to corporate to let them know the "Above Excellence and Expectation Experience " you have provided us!!! Thank you again!”
10AM - 7PM
2725 El Camino Real #103, Santa Clara“I called the store and was helped by Walid. I wanted to purchase 2 iPads and get them set up with 5G. He did an amazing job quoting me, answering all my questions, and trying to address my needs without making me feel pressured. Outstanding service! After doing some shopping, I found a better deal with a different carrier but I hope that doesn't make you guys think the other carrier is better. It's moreso for my particular needs, it wasn't going to work out. I encourage you to bring your business to Walid and have him take care of you. Thanks again, man! Hope your team acknowledges your ethic”
“I had to reach out personally regarding the PAXIO on-boarding experience to say that I could not be happier with the extraordinary customer-centric level of care I have received throughout a busy workday today despite a few surprises along the way.First, Renae called me around 9:30 AM to let me know that the technician would need to prioritize a network performance issue over my 10 AM installation. We agreed to reschedule for mid-afternoon.Second, tech supervisor Jose called me around 1 PM to finesse the technician's exact arrival window. In addition, he promised to provide an extra credit on our account for the timing change inconvenience since we already received the first month free.Third, tech Yurny arrived around 2 PM nearly half an hour before the promised deadline and once buzzed into the building, patiently waited for our front desk person to return from a late lunch before coming up so he could collect the ISP closet key himself.Fourth, Yurny immediately completed a quick walk-through of our unit and honed in on our condo-level ISP closet. After a quick trip upstairs to the central ISP closet on the 4th floor, he came back down and completed a successful speed test on his Macbook showing symmetrical speeds in the ideal ~950 Mbps range.Fifth, Yurny patiently waited while I rebooted my routers to restore our network to active broadcast configuration while completing my own speed tests before he departed. On his way out the door, he shook my hand and gave me his cell number if I encounter any issues going forward.Could not recommend more highly! You won't regret giving PAXIO your business!”