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December 2023 by mark lopez
I had the worst experience ever at this location with the employee by the name of Gregory. I had set an appointment for my final fitting for my tuxedo that I had already purchased at this location. When I arrived at my set time for my appointment I was rudely dismissed by the associate Gregory saying that I had no appointment. After a back and forth I showed him my appointment on my email and to that he said “sorry I can’t help you come back another day” keep in mind my wedding was two weeks away. After more back and forth we agreed to set a new appointment for the following Wednesday. After we left the store I received an email stating that my new appointment had been canceled. I have never met a more unprofessional vindictive employee than the associate Gregory. Sterling the store manager later resolved the issue for us and saved the day. I am appreciative of Sterling and his professionalism but as for Gregory I have no desire to ever return to a store that employs people with his type of demeanor.
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November 2023 by Janny Tran
Sterling was very helpful in getting my father’s measurements. He answered all our questions and walked my father through decisions he had a hard time on. We had a very pleasant experience with both staff and I am happy to have brought my father here to get his tux for my wedding! The color options are plentiful so my father took his time and the staff was very supportive.
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November 2023 by David Rall
Sterling was awesome. The whole process was quick and easy. I’ll definitely be going back.
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November 2023 by Aneel Anand
Huge shoutout to the store manager over there, Sterling, who exemplified exceptional customer service during my visit. Their expertise in guiding me through the custom tailoring process was top knotch. Moreover, the Black Friday deals provided a fantastic value, making the entire shopping experience memorable and worthwhile. Highly recommend!
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November 2023 by B lee
Came in to get sized up without an appointment and Valentina helped me out. She was knowledgeable on the Francis, I was there for a tux. Fitting process to get my measurements seemed very easy and gave me a good idea of what the finished fit should look like on me. Hoping the finished product gives me as good of an experience.
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November 2023 by Anthony Crawford
Valentina was amazing she made me feel so comfortable through the entire process. I probably would have waited and shopped around if it wasn't for her. If there are any additional adjustments needed when I receive my tuxedo for my wedding I will schedule an appointment with her personally..I know she will take care of it. Thank you Valentina
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November 2023 by GG Makaveli
This was a great experience. Sterling was very professional and easy to work with. Gave recommendations and made sure I knew what the differences were for each suit option. Timely, Knowledgable, & Professional. Can’t beat it!
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November 2023 by Tobias Valasco
Very professional, easy to understand. They go through all the step of making a suit to one’s liking and for someone who never paid attention to those detail I can say it very amazing experience. Good price and options for everything
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November 2023 by Angelo Gernale
Pleasant experience. Sterling was Very knowledgeable and accommodating. Indochino offered many different styles and materials to choose from.
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November 2023 by La Madrina
Lety, Stirling and the whole team was amazing. This was my first experience getting fitted for a suit and they made me feel extremely comfortable and walked me through the whole process. I highly recommend them for your all your suits but, especially those gender neutral suits.
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November 2023 by Wes Gabrillo
Note this is review is about my visit / appointment to the Indochino showroom at this location, not the suit:Much gratitude to Emilie who was patient, courteous, professional and helpful throughout my measurements appointment. She answered so many of my questions and offered guidance/recommendations, in particular when I needed another perspective in deciding upon the different customization options.She really took her time - I didn’t feel rushed nor heavily pushed in any one direction when it came to making decisions - and when she was taking my measurements, she would explain to me in detail what parts of the suit jacket or trousers (that she is noting in my account) which will need to be further adjusted - i.e, fabric in areas that need to be taken in or let out, in addition to pinning those particular areas so I could see what it would look like.Overall, I walked out feeling great about my selections, the fitting/measurements taken, and am just appreciative of the excellent service Emilie provided.***UPDATE: Additionally, after my two follow-up visits (this is when I had already received my suit), both Valentina and Sterling were very helpful, professional, and courteous. Exceptional service at this Indochino location all around. On top of it all— my suit alterations looked and felt great.I recommend bringing shoes and a shirt (and belt, if necessary) that you’ll likely be wearing with the suit.
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November 2023 by Alex E
Emilie was great! She walked me through all the steps and was honest in her inputs and recommendations. Very patient and kind. Will come back and shop with her again.
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October 2023 by Manuel Y.
The suits look good at the beginning but after dry cleaning the suit 3 times, the seams of the pants and the jacket lining started to become undoneAnd Indochino offers no warranty You be better off getting something from Banana Republic for example Too bad I really wanted to like them
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October 2023 by Angel Carmona
Sterling helped me out from start to finish by providing elite top-tier service when fitting me for my suits and helping me out with all the possible options Indochino has to offer. Highly recommended!
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October 2023 by Ethan Torrence
Emilie was very helpful during my measurements appointment. She took extra time to help me match colors with the wide variety of materials Indochino had available with a very specific green. Thank you Emilie!