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August 2022 by Gia Z.
I love the Santa Clara branch. We have worked with Ann for some years and she has made business pleasurable. We rarely have had any issues and when we did Ann has been awesome with helping us. She makes us feel safe and that feeling is hard to come by with any bank. Thank you Ann and everyone there at the Santa Clara branch!
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August 2022 by Elizabeth S.
A wonderful bank with fabulous employees! After having been an account holder up in Washington State, I found the Santa Clara Branch to be just as wonderful! Their customer service is stellar! I would recommend this bank above any other bank! Kudos! I'm a loyal customer forever!
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October 2021 by Amor Sison-Spiers
I highly raved about this bank! Their focus on human interaction just brings back good memories of the past. Special shout out to Joanna, she is the manager in this branch. All her staff are friendly and accommodating. Joanna helped us with our banking and HELOC. Because she is friendly, I felt comfortable with her as far as looking for a bank that can help us with our refinancing. She referred me to an equally professional person in their company. Even if their branch is far from where we live, we don't regret banking and doing business with them because they have an online portal anyway. Plus Joanna always takes that extra mile to help, even calling us directly on the phone.
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September 2021 by Amor S.
I highly raved about this bank! Their focus on human interaction just brings back good memories of the past. Special shout out to Joanna, she is the manager in this branch. All her staff are friendly and accommodating. Joanna helped us with our banking and HELOC. Because she is friendly, I felt comfortable with her as far as looking for a bank that can help us with our refinancing. She referred me to an equally professional person in their company. Even if their branch is far from where we live, we don't regret banking and doing business with them because they have an online portal anyway. Plus Joanna always takes that extra mile to help, even calling us directly on the phone.
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July 2021 by Teri M.
Joanna, the branch manager at HomeStreet Bank has given such outstanding service. She listened to what service we needed for depositing coins from our laundry room at our rental complex and made it happen! It was a service that did not exist there until she added this it for customers. If you need to deposit a lot of coins come here as they do not take a percentage like some companies. Also, a lot of banks have done away with the coin deposit service. Not only great service, she is always friendly and makes doing business there very pleasant. Come to HomeStreet and you are made to feel like a VIP. Anne, also does a great job as Sr. Customer Service Supervisor there. I have asked Anne many questions and she is quick to answer them throughly. In fact, the entire staff there are so easy to deal with, helpful and friendly. I highly recommend HomeStreet bank for all your banking needs!
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April 2021 by wina c
I just got off the phone with Ann Rose , I have been a customer with this branch for over 25 years. OMG She was amazing. I had a dilemma that she solved. And she got back with me in a timely timely manner. My experience with the home street bank was awesome and I recommend this back to anyone who needs Bank service. Thank you Anne For great customer service Thank you so much Doreen C
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December 2020 by Wendy A.
This branch has the most knowledgeable staff and very sweet. The Branch manager Joanna took her time in explaining all of my needs and helped me transfer my accounts to them. I'm so happy with this bank! Highly recommend it!
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July 2020 by Giovanni G.
I really like going to this branch, it's right infront of the hospital where I work at. All the staff are very friendly and helpful, they helped me out a couple of times regarding my account.I recommend going here if you have any questions for any financial matters.
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July 2020 by Randi Ross
An exemplary model of how banking should be conducted. Great community outreach, fantastic customer support, and unparalleled client relationship. I highly recommend everyone and every business to consider moving their banking relationship to HomeStreet Bank.
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June 2020 by Justin B.
I went in yesterday to see what kind of rates this bank can provide and was greeted by Lorenzo. The past couple banks I went to did not have the same great customer service as Lorenzo does. He greeted me with a smile and told me great information about this bank. Although the rates were not I was expecting Lorenzo did his best to try and convince me to stay with you guys. This guy deserves a raise or something cause I've never experience a great customer service like that at the other places!
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May 2020 by Gigs M.
I couldn't believe how happy I was when they first built a branch in Santa Clara. It's nice to have an actual place of business that I can walk in to. Before them being built, I did all my banking through their online mobile app and via the ATM machines in the area. Although they are fully capable of making deposits and withdrawals in that manner, it is nice to actually handle my business with a real person when it's called for.Everytime I walk in, I am always met with a smiling face and pleasant "hello". Mariah has helped me with all my business endeavors since the beginning of their establishment. She has been so helpful and is very knowledgeable, as so her other colleagues. Mariah was also so kind enough to call me about an account that I was interested in, that she had to do research for, to give me more information about it. To me, that was so above and beyond any treatment I've ever received from a bank. I'm so pleased with the personalized service they always give me, and of course, their business.
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May 2020 by Katie R.
The employees at this branch are very friendly and have great customer service! They have made all my banking very easy.
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May 2020 by Carlos D.
The team at Home Steet Banking are professional and extremely helpful. When opening a CD and Money Market account, they knew exactly what to do. They really exceeded my needs. The Manager Joanna has done a great job with this branch. I will continue to do business with them for many years to come.
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May 2020 by David S.
HomeStreet bank is one of the good guys!! I did my research, looking around for a local bank that supports our local community, and I was so happy to find HomeStreet. They are based in Seattle, with branches in California and Hawaii, so they are in all the right places. I checked with my friends in non-profit communities and confirmed that HomeStreet puts money back into the local community. And most importantly, HomeStreet makes me feel like me and my business matter! I highly recommend HomeStreet for business (or personal) banking.
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November 2019 by Daniel O.
I walked into this bank to apply for a credit card. My first impression of the location was that it looked welcoming and with a fresh look to it. As I entered, the bank teller; Mariah greeted me and I told her what I wanted. She directed me to Anne whom is the assistant manager. I told her what my goal was: to raise my credit score. I wanted to raise my credit score but I was afraid to apply to any online credit card. She informed me what type of credit card would best fit my needs. The whole process was quick and easy. It's been. Few months since than but I cannot be grateful enough for the stress-free process that Anne and her staff put me through. When my credit card needs change again, I'll be sure to pay Anne and her staff a visit. It's a blessing to have that kind of help! I loved it!
