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January 2024 by Diana Z.
I love this mall. I went to to the forever 21 to buy a dress. It came out to 38.27 I gave the girl 40.27 . gave her a quarter and two penny's. she gives me my change back at 1.50 lol! And I told her it was wrong. She proceeded to tell me I was wrong and she was right. She said I gave her 22 cents Lmaoo since when is a quarter 20cents . If I would of just gave her 40$ with no change, my change back would of been 1.73 so she gave me less change back even tho I gave her more change haha. Then she proceeded to tell her manager that she gave me the right change and I was wrong. walked away bc I'm not about to argue for 50 cents, this was just comedy lol
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January 2024 by Dominic Bolt
Great variety, good service. They seem to always have a sale going on
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January 2024 by Haj S
With the holiday season and all the rush Lovey (her name is so cute) she helped me find the last pair of black pants. She said there was only one in the system and she was determined to look for it otherwise she can help me purchase online. Forever 21 be grateful for her at all costs she is a lovely girl!
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December 2023 by Aidia Ng Dasalla
Was not allowed to assist my child to try on clothing. I had to wait outside out of sight. So we left.
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October 2023 by James T.
I hit F21 decently often when they have something that looks and feels good. I've never had too much of an issue at any of the stores, this one included, until this weekend. Their website says they price match items on their site, other F21s have price matched items for me form their site at the irl store, never ever been issue as I know what the restrictions on that are. On Saturday I went to get a pair of rad came flares from them. The price had been dropped about $10 on the site and was in line with all the price match rules. I got up to the counter and could tell the girl was in a mood before she even said anything to me. The employee (wavy/slightly curly hair, glasses, a bit bigger) looked like she didn't want to be there at all. She didn't respond when I asked her how her day was which is fine, albeit a bit rude, but when I asked if she would price match the pants for me she went out of her way to sigh (noticeably), roll her eyes, and said in a snappy, annoyed way, "no we don't do that here. Do you still want them or not?". My girlfriend and I kind of stood there for a second taken aback by how rude, annoyed, and inconvenienced this girl seemed. I just said no thank you and we left. I called the store later to see if someone else would be more helpful and less rude about price matching and she said they only do that under special circumstances, which is again, different from what the girl behind the counter told me, and different from any other time I've been able to do so in store. It's usually under special circumstances that they won't. She was far nicer than the girl I'd dealt with before but when I let her know that the other girl was so rude earlier, she just said " oh I'm sorry. Well did I answer all your questions?". She didn't seem to care at all about the in-store experience and just seemed like she wanted it get off the phone so I thanked her and hung up. All in all, the staff were unhelpful, giving me different answers, and the girl behind the counter was terrible. No personality, very rude, and totally unhelpful. Retail people can have it tough, I get that, but she was horrible. I'm so sorry that I inconvenienced you by coming to your store and trying to buy something. It definitely won't happen again.
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October 2023 by shima zabetian
This mall is huge, it’s easy to get lost. The elevator to one of the parking levels is in front of forever 21. This Forever 21 store is so big.
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September 2023 by Toshak Singhal
Decent sale collection. Not too busy. Clean and roomy changing rooms
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September 2023 by •
The fittings rooms had a very long line, and the room itself is very old and torn up.
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September 2023 by Nina Wood
Easy nice young spot for everything shopper
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April 2023 by Lea Williams
Came in about 20 minutes before closing, no greeting, no help. Just wanted to find some pants to wear for the night. To my surprise there is no plus size section & not even a good variety for xl. You’re one of “ Those” locations. We were reminded every 2 minutes that the store was closing up until the very last minute. By this time my friend was checking out.. staff seemed irritated for no Reason at all.
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January 2023 by Nachiyah
They are always amazing and any shirts or anything they are there for u
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December 2022 by Alix R.
I haven't shopped at a F21 in years but I really needed a last minute Christmas sweater for a holiday party. I was very shocked at how difficult this was to find at a HUGE mall out her in Santa Clara. Luckily, the F21 had a small Christmas section and had a few options. I opted for a Grinch sweater because well, the other options were actually atrocious. I had to go back because I realized after hopping into two other stores in the mall, they didn't remove the security tag. Oddly enough, I didn't ring when I left the F21... that's strange. It did ring when I came back in though. Defeats the purpose though, right? Wish that the employee double checked in the first place. It wasn't like there was a busy, long time. I won't find myself in a F21 anytime soon, but it was helpful for what I needed (a cheap "ugly but not too ugly" Christmas sweater).
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November 2022 by Zeynep Wcloud
The clothing here is pretty good! The quality is fine.
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October 2022 by Natalia Amezcua
My sibking and his gf took an eternity in here, bipretty boring but nice quality.
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August 2022 by Kristine
I LOVE THE FOREVER 21 @ OAK RIDGE. SO MUCH BETTER THAN VALLEY FAIR...
