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December 2023 by Evelyn D.
I got an appointment to take my 2013 hybrid Prius in for a diagnosis. It displayed symptoms that made me feel sure the hybrid battery was failing, and it being 10 years old, that didn't surprise me. I was fretting that I would have to come up with the big bucks to replace the hybrid battery. Everything I looked at on the internet told me that it would cost around $5000. I agreed to pay the small fee for the diagnostic test that would pinpoint the problem. Fifteen minutes later, I got the news that it wasn't my car's hybrid battery at all, but the regular battery! Yes! A huge sigh of relief. It would cost a fraction of a fraction of what a hybrid battery would cost! They went ahead and replaced the battery and gave me a bill for the cost of the battery, taking off the initial diagnostic fee. Plus tax. That's it! Thank you guys! I will be returning whenever I need car care and I will recommend your business to my friends and whoever reads this. As an almost-70 yr old woman, alone, I appreciate your kindness, professionalism, promptness and generosity. Merry Christmas to you too!
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October 2023 by Daryl A.
I brought my car in short notice on a Friday They replaced my front and back breaks and had me back on the road in 2hrs. Thanks Team.Great service
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August 2023 by David Wright
They've taken care of my brother's cars for 20 or more years (through a change of owners). They've saved us money by putting off repairs we asked for too early, & they've recommended cars to buy that they've maintained & they've always been reliable.
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May 2023 by Irene Jacobson
As always a great service. Very helpful, my questions answered. I've been a customer since 1993.
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March 2023 by R J.
I had been a long-time customer of FA, back when Kevin and Allan ran the front desk. Recently I managed to get too close to the edge of my garage backing in and snapped off the right-side mirror housing/shell (but not the mirror) of my RX 450HTurned out that the only piece that needed to be replaced was the chrome trim in the middle of the mirror. FA was able to re-use the shell and with a little MacGyver rigging were able to secure the rest of the shell+housing though at least one tab of the (re-used) housing was broken.The mirror "assembly" as it is called is a $2K part on that car, but all I ended up needing was the chrome trim ($80) and .5 hour of labor, for a grand total of $134. Thanks FA! And thanks Augie!
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January 2023 by Alexander Williams
I really appreciate Foreign Affair. They do great work, have fair prices, and they complete work on time.
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August 2022 by Daniel Mendoza
Can't ask for a better crew! Very conscientious, timely, respectful and professional!
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July 2022 by Krista G
I'd give it a negative rating if it was an option. I've been going to Foreign Affair for 15+ years; it was a great family-owned business but no longer. *** is the new owner of Foreign Affair & you should stay away as his harassment known no bounds. *** lacks integrity, communication skills & customer service. ***'s strengths are screaming, being sexist, verbal abuser, temper tantrums & hanging up the phone mid-conversation. If you want to spend your hard-earned money at a business who harasses you for their mistakes, then Foreign Affair is the place for you.
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July 2022 by Krista M.
I'd give them a negative rating if I could. I've been going to Foreign Affair for over 15 years and have never been treated with such disrespect. Tim is the new owner of Foreign Affair you should stay away. He lacks integrity, communication skills, customer service and owning his shop's mistakes. Tim's strengths are lying. screaming, sexist pig, verbal abuse, temper tantrums and hanging up the phone. If you want to spend your hard-earned money at a business who harasses you for their mistakes, then Foreign Affair is the place for you.If you'd like to read details of my experience, feel free to read on.I called weeks ahead to schedule a minor service and fix a broken key fob. I did this so they could get a new key fob ahead of time and have it on hand so all the work could be completed in one day. They told me it would take 2 hours to complete the work so I told them I would take my kids to a park close by and they could call me once the work was complete. Then they said the key fob would most likely take an additional day to get and program so offered me their loaner car overnight. I agreed and marked my calendar.The day of the service I dropped off my car and picked up the loaner car they offered. They gave me a Toyota Prius with no guidance on how to use an electric car (mine car is gasoline and I have no experience with electric cars). My kids informed me inside the car was dirty with French fries and garbage under the seat and it smelled bad. On the way home we stopped to watch some construction. We were stranded at the construction site as the loaner car wouldn't start. I called Foreign Affair but nobody answered the phone. It went to voicemail and said the mailbox was full and to call back later. Seriously?! I spent an hour reading the user manual, which was useless. I finally called someone I knew who owns a Prius to find out how to get the car into drive. Foreign Affair called me with the work that needed to be completed with the estimate and I gave them the approval to make the repairs. They called later and let me know the work was done and for me to come and pick up my car. My kids were fighting in the background so I just said sure and didn't think anything of it as I had the loaner until the next day. Tim called just before 5 yelling at me to pick up my car stating he called me hours ago and wanted to close his shop. When asked him why he was asking me to return the loaner car when the agreement was I would have it until tomorrow but he couldn't hear me as he was too busy yelling. Then he screamed he loaned it out tomorrow and I needed to return it. He continued yelling that he wasn't going to fix the key fob, he didn't need my business no matter how many years I was going there, made a sexist remark and he hung up. Now I have no idea if he was going to keep the shop open for me to return the loaner car and get my car or if I was waiting to the next day. I'm trying to get my kids into the car as I'm calling him back to get clarification as I don't want to drive there in traffic only to find he closed the shop. Tim answered the phone screaming and wouldn't allow me to ask questions to determine a course of action. I waited for his tantrum to end and asked if they were going to do the work that his shop promised to do. He informs me that he just returned from vacation and I talked to someone else at the shop. I said great so there should be notes in the system surrounding the appointment. He told me I should have told him earlier when I picked up the car. Why? I already had an agreement on the work needed and use of the loaner. I repeat the question if they are going to do the work they committed to, and, if I dropped off the rental car first thing in the morning that I could get my car and a working key fob. He informed me they didn't order the key fob ahead of time and had no idea of when it would arrive. So I asked him what I was supposed to do since the work wasn't actually completed. He yelled me to keep the loaner car, the sh
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July 2022 by J J.
Been a customer of Foreign Affair for decades with multiple cars, loved Kevin and Allan and their crew. Referred dozens of friends and coworkers over the years due to their outstanding customer service, and attention to detail in their repairs. Just had our Honda in for some work recently, and our first interaction with the new owners. The communication between the customer and business, and within the business is poor, and not all the work was not completed. The interactions with the staff left my wife literally in tears. We won't be using Foreign Affair again, or referring new customers, and will be warning our past referrals to avoid this shop. Sorry, Kevin.
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January 2022 by Joe M.
I trust this place to bring my lexus to all the time. Some hiccups but they were able to rectify and continue to offer excellent service for my gs 350. Highly recommended if you need reliable service for your car. Thank you!
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December 2021 by JoAnn Y.
I took my beloved 2007 Subaru here after my handyman, a retired master mechanic, diagnosed a few problems. The labor rate is above standard and the customer service is shoddy, at best. Worst of all, after the expensive repairs a major vacuum hose was left unplugged, a wire harness was not clipped to its support bracket and a wire was mis-routed a wire so that it was rubbing against a metal pipe.
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October 2021 by Will Chan
Have been their customer since 1989. They have new folks in charge since Kevin and Alan retired last year. Hopefully the new folks can keep up the reputation.
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October 2021 by Boris L.
This is my favorite auto repair shop in San Jose. I have taken my Lexus and Toyota vehicles there and have always received excellent service.
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September 2021 by Herbert Yuen
I've been a customer of this shop since 1987 for all the maintenance and repair work of my 3 Civics, an Acura Integra, and a Toyota Prius. Excellent work, good customer service, and they don't try to sell me additional repair work. Their price is not cheap but reasonable, most likely a little less than Honda and Toyota dealers. Here's an example of how good they are: long time ago, a co-worker's Civic had a problem which the dealer still could not fix after 2 visits; I told him to call Foreign Affair; then just with the description on the phone they knew exactly what the problem was. I think their employees stay with the shop for many years.
