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February 2024 by Rick E
Title: Beware of Unethical Practices at ELV MotorsI recently had a disappointing experience with ELV Motors that I feel compelled to share. After bringing my bike to them for warranty work, they attempted to exploit the situation by quoting me an exorbitant $240 for brakes and a chain replacement.Upon investigating, I discovered that the manufacturer's website listed brake pads for $19, while ELV Motors wanted to charge me $70 for the same pair. Their labor rates were equally baffling, claiming one hour of labor for a 20-minute brake pad installation and charging $45 for a half-hour chain replacement.Moreover, the supposed wear on my brake pads and chain turned out to be exaggerated. The brake pads were only 30% worn, far from needing replacement, and the chain merely had surface rust easily remedied with cleaner.When confronted, the owner attempted to justify the unjustifiable, citing fluctuating prices akin to auto repair shops. However, my research revealed that reputable bike shops in the area charged significantly less, with the highest quote being $60 for the same services.This blatant overcharging and unnecessary replacement of parts showcase ELV Motors' unethical business practices. I urge potential customers to think twice before trusting them with their bike repairs. I will be reporting this to the Better Business Bureau, and consider this a cautionary tale for those seeking honest and fair service in the local bike community.
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February 2024 by wilson wang
Don't even bother
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February 2024 by Rick E.
Title: Beware of Unethical Practices at ELV Motors I recently had a disappointing experience with ELV Motors that I feel compelled to share. After bringing my bike to them for warranty work, they attempted to exploit the situation by quoting me an exorbitant $240 for brakes and a chain replacement. Upon investigating, I discovered that the manufacturer's website listed brake pads for $19, while ELV Motors wanted to charge me $70 for the same pair. Their labor rates were equally baffling, claiming one hour of labor for a 20-minute brake pad installation and charging $45 for a half-hour chain replacement. Moreover, the supposed wear on my brake pads and chain turned out to be exaggerated. The brake pads were only 30% worn, far from needing replacement, and the chain merely had surface rust easily remedied with cleaner. When confronted, the owner attempted to justify the unjustifiable, citing fluctuating prices akin to auto repair shops. However, my research revealed that reputable bike shops in the area charged significantly less, with the highest quote being $60 for the same services. This blatant overcharging and unnecessary replacement of parts showcase ELV Motors' unethical business practices. I urge potential customers to think twice before trusting them with their bike repairs. I will be reporting this to the Better Business Bureau, and consider this a cautionary tale for those seeking honest and fair service in the local bike community.
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January 2024 by Yi-Chen Li
Great shop! First time come here, the staff named Brett is very knowledgeable, he brought my ninebot electric scooter back to life!! and the team is friendly, Good quality! Good service! Friendly staff! Excellent technology! Good service!
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January 2024 by Alex Ortega
Came in to get my e-bike fixed and receive great service and got all my questions answered. Thank you for the help Edgar!
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January 2024 by ARUN DAS
It was a great experience. Really great work brent. Got a quick and awesome service. Thanks
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December 2023 by J C.
I was trying to stay within a budget on a new e-MTB, the Bulls Evo AM 4. I was soliciting quotes online which I know takes away valuable time from the vendor, but Douglas at Elv Motors took the time to promptly respond to my inquiries and provided helpful information. In the end my budget prevented us from concluding a sale, so close!, but I was very pleased with the service provided. Still searching for a bike within my price range and will provide a full recap on my YouTube channel once purchased.
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December 2023 by Ted F.
Doug and I finally got together and cleared up the misunderstanding about the fees. His service was excellent and he came through with what he promised. Apparently his staff had deleted my contact information so he could not send me a check. This has now been corrected. My son loves the bike and I believe that they are a good operation and would return for future purchases. Ted
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December 2023 by Mauricio Belmont Tellez
Not recommend, repair my tire and refused to repair it again and guarantee the work despite it only being 2 months since it was replaced with a new part, all while being expensive.
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October 2023 by Bill W.
Good place to buy a bike as long as you never need it serviced by them. Terrible service. Was told New brakes were needed AFTER they had replaced them 6 months earlier and the bike had only been ridden 100 miles since replacement. Told needed new motor because it has been ruined by a long ride!! The ride was 80 miles and there was 50% power remaining at the end of the ride.
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October 2023 by michael druss
"Recently had the pleasure of renting an e-bike from this shop, and the experience was truly outstanding. The bike itself was brand new and of exceptional quality, ensuring a smooth and enjoyable ride. Kevin, who assisted me, was the epitome of professionalism. His knowledge and genuine enthusiasm shone through, and he went above and beyond to accommodate all my needs. Highly recommend this place to anyone looking for top-notch service and quality bikes!"
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October 2023 by Rich Q.
Recently purchased an electric scooter (not from ELV) but needed some work done on it due to shipping damage. Soon as you walk in, all the guys were super friendly and greeted you right away. Told the tech what was going on with my scooter and right away he knew what to do. He told me it would be at least a week but offered a front of the line pricing at additional cost. Wasn't too bad so I opted to get it done right away. Before the day ended, the tech called and told me it was all fixed! Super quick and friendly service. Most definitely recommend these guys! Thank you!
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September 2023 by Alex R.
Picked up a great folding lock for my ride and am amazed at the showroom inventory of electric bikes. The staff is friendly and knowledgeable.
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September 2023 by Samantha Leach
If I could give more than five stars I would. Edgar and the entire team at ELV motors are amazing. I found them because I wanted to test out a certain brand of class 1 PAS ebike and their store had them. I went in and spent time talking with Edgar about my riding goals and he immediately directed me to a different bike, explained why the other one better met my goals. I was able to take it out on a test ride and fell in love with it. I've since been back and ordered my husband's new bike (he got the same brand, newer model) and also rented e-bikes from them when my parents visited. Just yesterday I brought my bike in because it was making a strange noise, and they threw it up on the lift and resolved the issue. They really know their stuff when it comes to e-bikes (all classes).
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September 2023 by Sam L.
If I could give more than five stars I would. Edgar and the entire team at ELV motors are amazing. I found them because I wanted to test out a certain brand of class 1 PAS ebike and their store had them. I went in and spent time talking with Edgar about my riding goals and he immediately directed me to a different bike, explained why the other one better met my goals. I was able to take it out on a test ride and fell in love with it. I've since been back and ordered my husbands new bike (he got the same brand, newer model) and also rented e-bikes from them when my parents visited. Just yesterday I brought my bike in because it was making a strange noise and they threw it up on the lift and resolved the issue. They really know their stuff when it comes to e-bikes (all classes).