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December 2023 by Nhi Vo
During the busy holiday weekend, I visited the Diptyque store and had an exceptional experience. Agnes from Diptyque store located in Valley Fair stood out with her expertise in perfumes, skillfully explaining notes and layers in a simple yet informative way to her clients. Her approach was not pushy; and she ensured a personal space, making the overall experience at Diptyque in Valley Fair truly enjoyable. Pls shout out to Agnes Ko, I really enjoy my visit.
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October 2023 by Junias Lee
I went on a Saturday evening. I was assisted by Amanda. She was very nice and helped me when I was debating whether or not to purchase the Fleur de Peau or Do Son EDPs and she helped me clarify my decision.The store is organized and warmly adorned. The smell of the Feu de Bois home scents warmly encompassed me at the entrance.I definitely recommend for a treat yourself occasion and/or gift idea. The staff are friendly and knowledgeable about the experience and types of scents the perfumes may evoke based on your preferences and work/ethic.Definitely recommend 10/10!
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September 2023 by Randy P
Candles smell good but I see no one going in this store. Probably due to the snobby judgy main lady who works there. Be sure to look like you got $ or she won't help you.
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September 2023 by Andrew S.
The team and Regina especially make the at times head spinning (in a good way) process of choosing your scent welcoming and fun. Regina is incredibly knowledgeable and patient as I treated myself to L'Eaus my third Diptique eau de toilette. As it was my birthday I also received a scented candle which may well become something I also want to experience more.I cannot recommend Diptique more. Compared to many luxury brands it manages to combine excellent customer service with exceptional products with incredible stories. Thank you Regina for making my birthday extra enjoyable.Andrew
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September 2023 by Christine Y.
Love love Regina! She is just phenomenal at what she does. She is warm, welcoming, beautiful and I want to buy everything she shows me. I don't come here often but when I do, I love picking up gifts for my son's teachers at school to show our appreciation. The gift wrap is gorgeous and the scents they have are so elegant and not offensive. I can't wait to go back to view their holiday collection!
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July 2023 by Joanna T.
A favorite Diptyque store. Excellent customer service from Regina and Jaison. Stop by for a whiff of fragrance or check out the beautiful home products.
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July 2023 by Julia Lin
I usually prefer shopping online, but I have to come to the boutique from now on. Amanda was so kind and helpful. I asked her to recommend me a candle, and she showed me six or seven different options. After I picked the candle I wanted, I tested the perfumes and home scents without feeling pushed to buy something else. It’s my birthday month and I hadn’t known about their candle gift, so I was pleasantly surprised when she offered a free 70g at checkout. She also gave me 3 perfume samples to try. I’m really happy with my candles! Thank you Amanda and the rest of the staff :)
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July 2023 by June park
Visited a few days ago to get gifts for my friends and absolutely loved my experience! Agnes helped me from beginning to the end, and she was so sweet and wonderful. She is very knowledgeable on all of the scents and products, so she was extremely helpful for my decision-making process. Highly recommend actually going into the store to buy their products, instead of shopping online. I will definitely visit again!
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July 2023 by Dimeimeimei Wu
Great quality fragrances and candles. Forrest is so friendly and enthusiastic, but also gave us time to ourselves to sniff. We were shown a unique cilantro candle and learned about ants and anteaters.
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June 2023 by Joanna T
Diptyque in the Westfield Valley Fair mall is super! The sales people are extremely helpful. You: curious about a frangrance, perfume, candle, etc. the staff have suggestions! My friend brought me to the boutique. She was shopping for a gift. I’m a fan already. She didn’t know about their candles (!). When I explained some of the scents, she ended up getting a candle and room spray as the gift. The box and wrapping was very festive. She also tried a new La Drogerie candle for herself. I mentioned a scent I liked and Mark (sales staff) voluntarily gave me a sample! He was so generous to do this (compared to the San Francisco store). Thank you Diptyque Valley Fair. Visiting you was a treat!!Update: got a treat! A birthday candle offer from Diptyque. Jason in Valley Fair store is Super nice to help me decide on my free candle!
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June 2023 by Sixuan Tian
Staff is welcoming and helpful! Unlike those arrogant staff from other “high end” fragrances store right across?
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June 2023 by Amy A.
Thank you so much to Regina and Agnes for all your help! I was so happy with my experience and I appreciate you so much! Dipytique truly cares about their customers! Even ones that know nothing about fragrances (like me) :D
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April 2023 by Anjolique P.
Last week, I visited Diptyque and Amanda helped me find a new perfume! I told her I really loved the eau rose sample she gave me my last visit and that I wanted something different for myself. She was SO helpful and patient with me. I have a really sensitive nose so she accommodated. It was pretty busy that day but Amanda still took her time with me and I did not feel rushed at all. She's just so genuinely sweet and I really appreciated it!!! It's nice knowing there's genuine, kind people here to help me at Diptyque.
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February 2023 by Maria Foster
Lovely store. Truly helpful sales people who have no problem spraying any scent you’d like or talking to you about any product you have questions about.
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December 2022 by Tibor
Cannot say enough good things about Jason! Super accommodating, warm and considerate with all the recommendations tailored to my own tastes. Never felt 1 ounce of sales tactics, just sincere connection over the quality products and how they make you feel. Bravo! The store itself also just smells like a mini oasis. I was several stores away when I smelled it and remembered the lovely mini candle gift set a friend got me last year. Overall impression: close to perfection! ?
