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November 2023 by Debra M.
Poor customer service/ phone etiquette. Nice staff but, If they are busy they Hang up the phone on you without explanation if they answer it at all. They say they are busy but when I go in only a couple of people are in line. They said have taken On the customers for two closed locations but yet they are closing early like at 4:00pm the last two days that I'm aware of Make it make sense! If you have a serious need such as seizure medication or heart medication or diabetes or other life saving medication I would steer clear of this location. It could cost you your life.I've been trying to get them to fill a prescription for 10 days. Another for 4 days and counting. This is Unacceptable!
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October 2023 by Michelle J.
Rude and Impatient.Sandra C. and Kenny are clearly having a bad day to vent their anger towards customers. I’m so sad that I have to go to this cvs from now on with the one I used to go is getting closed.
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October 2023 by Salvo Lg80
Some of the pharmacist are definitely not customer-oriented and actually lack of respect towards the customers.
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September 2023 by Arunkumar A.
Understaffed. Avoid if possible . Only one person was there. Really frustrated experience
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August 2023 by Seema 2.
It used to be a thriving store until 2012, when I was a regular shopper there.A ghost house-like appearance now, though well stocked with merchandise, and the forlorn associate was heard complaining to anyone that would give her a ear. She was complaining aloud about her "STUPID broken computer", a manager who would not show her any courtesy, someone who became a MANAGER, what that someone would be enabled with etc. etc. etc. to a couple of shoppers and staff. .........Such slant talk suited more in a kitty gossip club, than for a customer oriented pharmacy giant. Your staff, our memories. What they leave with us is what we carry about you.
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May 2023 by Richard S.
This five star has to do with one single person at the CVS. Her name is.Salbi. What a wonderful personality and the reason I would return to the store. She is always friendly, kind and helpful.
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May 2023 by Edna M.
Have been going to this pharmacy since 1978 - when it was wonderful Long's! Pharmacy was great as long as Tom and Elisa were pharmacists here. After they retired- or did CVS ask them to leave and replace them with totally incompetent pharmacists when they took over the business, the customer service has been dangerous and completely untrustworthy. Cvs corporate and their designated Customer Service "manager" are unresponsive and negligent - unforgivable in a health care setting. I agree with review regarding no carts in the store. Cvs response is that "carts get stolen". There are stores within a two mile radius that don't seem to have this problem, eg Walgreen's, Lucky, Safeway. Very sad state of affairs at this CVS - it is the worst!
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April 2023 by Anonymous Gaming
The people in Pharmacy are extremely rude, left me alone for 30 min, when I asked for the third time, I finally got my medicine, but they didn’t even care to explain the direction of the medication, which is the protocol. They lack the basic ethic as a technician, and even as a decent person.
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March 2023 by Maneet G.
This review is for the pharmacy department. All my prescriptions were transferred to this location from the CVS that closed down near Valley Fair. I have an autofill for my hormone medication (which I need urgently for my endometriosis). This CVS didn't have it in stock and they said they would order it and it would come the next day. They further remarked that this medication shouldn't be delayed as it's not in backlog.I called the next day and they still didn't have it in and they said it should come in the next day. This continued many times- whilst I'm running out of my pills with very little left. After almost a week of being told it will come in, I told them that this was unacceptable. The lady was extremely rude to me and cut me off. When I asked her what I should do if I run out of pills, she said she didn't know. This is ridiculous as without my medication I will have severe pain and a flare up. After the call I was distraught, and decided to call the CVS in Cupertino. The man immediately helped me and filled my prescription within 3 hours.I am so disguised with CVS and the lack of professionalism. The pharmacy technicians need to learn how to speak respectfully and put the patients medication needs FIRST. I will never go back to this location.
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February 2023 by Google user
I've been a client of this pharmacy for more than a year and I am extremely pleased by the quality of service I receive here. Yes, the pharmacy is very busy, but the associates are doing their best: working fast and being polite. If you need something to be refilled sooner, you can always just call them and let them know. It is better to avoid after work hours because there are usually long lines. Also, if you have a CVS app on your phone, you can just show the code and they will know who you are and what medicines you are here for - makes it quicker for you and others in the line.
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January 2023 by Maria
I've been a client of this pharmacy for more than a year and I am extremely pleased by the quality of service I receive here.Yes, the pharmacy is very busy, but the associates are doing their best: working fast and being polite. If you need something to be refilled sooner, you can always just call them and let them know.It is better to avoid after work hours because there are usually long lines.Also, if you have a CVS app on your phone, you can just show the code and they will know who you are and what medicines you are here for - makes it quicker for you and others in the line.
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December 2022 by Lisa Kamiki S.
This store doesn't have a cart for their customers to use. How is a person who has a disability relies on leaning on a cart to get around because they are using a cane or one crutch to get around and now have carry a basket to put their items in. This is so wrong.
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November 2022 by Katie A.
Absolutely unacceptable customer service. Just another cog in the wheel of what's wrong with healthcare and I'm sure they blame the pandemic when it's truly just them being lazy and not following through. They turned away my husband and daughter who had pink eye and had a prescription sent from their minute clinic at 5:51. My husband immediately stood in line and at 6:05 they told him that they couldn't not help him because it was 6pm and they were closing. They claimed to jot receive the prescription, the minute clinic NP even walked over to show proof of having she tit twice and they literally just said "sorry we're closed can't do anything about it you have to go to Sunnyvale". The laziness, lack of empathy, lack of follow through and lack of general human decency is absolutely disgusting. That they could look at a little five year old girl with pink eye and be like "ehh I don't feel like doing my job because it's 9 minutes to closing, let's pawn her off on someone else". What if my husband took the bus or an Uber to this minute clinic appointment? What if he could t afford to drive her to a second pharmacy AND pay for medication. There are people out there who this could be their situation and you deciding to be lazy for the end of your shift and not help people could lead to someone not being able to get their medication and not have access to treatment..... DONT WORK IN HEALTHCARE if your heartless.... Sincerely a nurse who has worked front line in the ICU and emergent medicine and is tired too but still understands human decency and how to fulfill my job duties while I'm on the clock.... P.s. we will be filing a formal complaint because while we are capable of accessing a second pharmacy, I worry about that elderly patient or homeless patient who doesn't have the same means and can't get their insulin or antibiotics or bp meds because your pharmacists think it's okay to not fulfill their job duties....
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November 2022 by Elizabeth W.
This location is always out of everything and they blame it on the pandemic but if you go to other locations they're fully stocked. The staff here are always so rude! There's never anyone on the floor to help and if you are lucky there will be one cashier open. They often pressure customers to use the self check out. But the thing is sometimes I use the self check out and it says it needs an employee then you're standing there watching the employee help other people and they take forever to come help. This location needs more staff and they need to be friendlier. It was hilarious when upper management of cvs came from corporate cause it was the first time I've seen any of the staff "do you need any help" with a smile. Never happened the past 5 years I've shopped here.
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May 2022 by Salim K.
Not a review in detail per se , but a big shout out to Ravneet who happens to work in the pharmacy at this location. I was driving back from an event and had to prepare for another and on the way was told that my medication was ordered to the wrong pharmacy and that i needed to followup with them to have this rectified. Disappointed, i called the pharmacy at this store and Ravneet was super helpful. Patiently listened to my situation and then did all she could to route the order to the pharmacy that this order was intended for and all this while maintained a super calm demeanor. Extremely helpful and kind all along the way.Thanks Ravneet and hopefully this is recognized!!!