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December 2023 by Saw P.
Entire team is great. Evan at the front desk is knowledgeable, supportive and flexible. He takes great care of customers concern and still adhere to work policies. Great job! Costco Coleman tire centre team rocks!
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November 2023 by Fernando H.
The thing that got me, at first, was that I was told "you're trying to do a walk in, now?", as if some how I could schedule my flat tires. From the start, there were no vibes that anybody wanted to help us. Never the less we tried to get ourselves squeezed in for a tire repair, we arrived at a little after 6pm and closing was 8:30pm. The man at the counter went to the back and then came back and told us he had to turn us away. We asked to speak to a manager and then Tim came and after he went to check with those above him, after the counter man suggested that over time would have to be approved, manager Tim got a little OT approved and we were finally checked in at some 6:27pm. Counter man, I will say his name was probably Joseph, per the invoice, tells us that we will likely get the car back after 9pm. Not an hour later I get a phone call and I am told that the tire is not repairable and that I have to have it replaced and they do not have the replacement for it, I should try Almaden Costco. At this point, I have to grab the car and rush to Almaden, I have to have the car fixed, I have a road trip to Los Angeles the next morning. We make it to Almaden Costco and I explain to them the situation they look at the tire and wonder why I was told it could not be repaired. They repaired it and I was able to travel the over 350 mile journey on the repaired tire with no problem. I had forty five minutes wasted and I was lied to and told the tire could not be repaired. I was also told by the tire center, likely Joseph, that it was a run flat and that because I drove on it while it was flat, that that was the reason it could not be repaired. My tire, according to Almaden is not a run-flat and it not only could be repaired but it was. The Santa Clara Costco just wanted to pass us off to another Costco.I truly want to give special thanks to Eric and Liz at Almaden Costco Tire Center for their courtesy and kindness from the beginning, at Santa Clara Costco, on Coleman, I was immediately told that I would have to be turned away because I tried to "walk-in" at little after 6pm, almost two and a half hours before close. Where as Almaden was able to take me in and out with less than an hour to close and do what Santa Clara said could not be done. I am glad that Santa Clara didn't have the replacement, this helped me to learn that I could never go there again. I was told it could not be fixed and that I had to get a new tire which turned out to be a lie. I have the receipts to prove it. This kind of behavior really is what makes people distrust those in the automotive industry and any industry in which we are not an expert in and I have to point out the actions of this Tire Center and I hope the other person, who arrived when I did, with a flat tire, that was poorly timed, was able to get taken care of.
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November 2023 by Matt V.
Not sure why there is so many negative reviews. I came here at 8:55am with a screw in my rear tire. I did NOT have an appointment. Met with Kat at the front desk, she was very kind. Within a hour I got a call my tire was plugged and ready to go. Very fast!
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October 2023 by Anjana T.
Stay as far away from this place as possible. Usually have a very positive experience with costco tire centers but, this one is different.Had an appointment at 6, was told it would take 1.5 hours to change 1 tire on the car. Are you sucking the air out and blowing it in yourself to take an hour for changing a tire? Takes 5 minutes at any other shop. The whole time I was there, there were employees just loitering around not doing anything, making the situation so much worse.On top of this, they had no idea which tire they had changed out, I had to ask multiple people to find out if the correct tire was changed. Finally, to top it all off, come back to the car and see the tire pressure light on my car is not reset. Asked the "mechanic" and he said "drive the car a few miles and if it still does not go away, your tire pressure sensor is broken." I mean what did I just pay for? Thankfully I have some more mechanically inclined friends and they forgot to reset the tire pressure sensor. I mean As far as value goes, for all this time I am spending, just go to americas tires and they will make sure that it is done right. My last time using the costco tire center.
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August 2023 by Kage D.
Just left here in an attempt to get 1 tire changed.Arrived there was was an elderly couple being attended. The husband was having trouble remebering details about the car and the attendant was giving attitude to the couple as a result especially when they were explaing what tires they were trying to change. The wife asked how long it would take because the attendant didn't say. He got annoyed and quickly said "1 hour" ( remember this time). I was second in line and during this whole interaction with the elder couple some guy literally comes in and stands next to me and in my head I knew he was trying to cut. When the elder couple was done the attendant said next and that when the random guy hurries forward. I got annoyed and said excuse me we were next. The attendant with attitude said no he was getting stuff and was here earlier. Before I can even respond he then tell me of want us to help you put this on your car (number roof cap) and give us the mileage number. I didn't respond and thanked him. I went I put the cap on the car since already had the mileage. Only a couple secs passed and I came back in and the attendant was attending another customer. I finally get to talk to the guy and explain that we needed one tire change after he asked what we wanted. He then tells me that it will take all day and the car won't be ready until 830pm. I got very annoyed because I heard him tell the the couple that their tire change will only take 1 hr and costco closes exactly at 830 but i didnt day that. I simply told him oh ok in that case we will go somewhere else to get the job done. He looked shocked and then with attitude asked "so your going to go somewhere else?" And told him yes because we can not be waiting all day for 1 single tire change ill just bring back the roof number. Before I can even finish my response he grabed his clipboard and started walking away and cut me off saying just leave it outside already having his back towards us.Pro:Costco store is close to itCon:Worst CS I've experienced in a costcoThey lie about timeNot organizedOverall don't reccmend coming hereWent down a couple block on el Camino and found a shop that had same tires cheap price and did the work in 20 mins
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June 2023 by Jessica W.
I had a pleasant experience with this Costco tire. I was leaving work and saw that my tire was flat. I called and asked if they could check it for a patch job and they told me it could take a while but they can do it. I drove my car over after inflating my tire and they greeted me kindly and again told me it could take a while. This isn't too much of an issue at Costco though since you can walk around and they have food and Wi-Fi. It actually only took one hour so faster than I expected! The person who helped me was very nice and brought the car right to me as well after repair. I appreciated the kindness and the heads up on the time it may take.
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June 2023 by Salihu Musa Akilu
Congratulations to me, and all thanks to MRS.HELEN KAREN he never stopped doing miracles. I was so shocked and amazed the very moment I received my second profits in my Bank account this is wonderful. indeed good work deserve great recommendation, after my first profits I had to reinvest my $600 in her company, which after 5working days I got my second profits of $5,100, I'm very excited, may God continue to Bless you. Anybody in search of a professional and trustworthy forex expert do not hesitate to contact MRS.HELEN KAREN now via Email:
[email protected] WhatsApp: +44 7925258162 Facebook: Helen Karen
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June 2023 by Troy Le
Shame on you Costco! What use to be a pleasant experience to get tires purchased at Costco balanced and rotated. Is now an ordeal of becoming a worker at Costco. Tire tech make customer go get the mileage, licence plate, and cone up the car before they even look at you. A mad dash across the parking lot to get back in line. You're now expected to leave your car the entire day for a simple rotate and balance. Even if you make an appointment, you're a subjected to this hoop jumping. This is simply over selling and understaffing. Costco I will be helping this problem by never purchasing any tires again from your establishment. Horrible!
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May 2023 by Francisco G (Cisco)
Not the best experience having 4 new tires installed on my car. I had to wait one week for an appointment on top of that they told me I had to wait an hour and a half for my tires to be installed came back and they said 30 minutes more came back after that and the car still wasn’t ready I asked them how long is it going to take this time they never gave me a timeframe ridiculous ( was done at 2hr 40min
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April 2023 by J H
Used to get tires from Costco back in the day, but they’ve gone downhill significantly over the last 5 years, and I’ll never buy from them again.I tend to pick up nails/screws in my tires quite often, and have had to replace several tires within the past year due to them being in the sidewall. Unfortunately I bought my tires here and have the warranty, so I was stuck going to them. I called them and told them my tire had a giant screw in it’ll the sidewall, and knew it was unrepairable. I called and asked if they could order a new one, but they said they needed to look at it before they could place the order. Rather than being able to just swing by for them to take a quick look and confirm it was unrepairable, they said they didn’t have any openings and would need to keep it all day just to look at it.They called me and told me it was unrepairable and would have to order one. The scheduled an appointment a week later and said the tires would be in by then. Fast forward to the day of my appointment, they took my car and waited half the day shopping the isles of Costco, only to receive a call from the tire center to tell me nobody actually ordered the tire. They “ordered” the tire again, and brought it back a week later. Luckily they didn’t charge me for the tire, but wasted so much time.Lastly, I just had a screw again, and brought it in first thing asking if they could repair it. They said it would be with them all day if I wanted to drop it off. Took it to America’s Tire and they said they’d have it done in an hour, and would repair for free even though I didn’t buy from them. Take your business elsewhere unless you’re retired and have a bunch of time to kill at Costco.
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April 2023 by Neal Gallegos
Really poor customer service! Was told to make an appointment to save time. Was promised to be done within an hour and half. Almost 2 and half hours later still not done. Asked for supervisor... unable to explain why it was taking so long. Had a very I don't care attitude. Don't believe them when they say an hour and half. They are not the least bit concerned about what they promise!!!
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March 2023 by Danielle M.
They were super nice but it took almost 2 hours to rotate and balance my tires when it shouldn't have taken over 45 min. I was not told they were short staffed and then when they apologized for the delay it took another 30 minutes and I'm still waiting for them ti put it on the floor so I can drive home. My food is being jeopardized and I'm generally a very patient person. I would have liked better and communication for a simple service.
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March 2023 by Крыша М.
arrived, repairs, changes their sensor on the tires, so that I can be alone, they tell me we don't know which one doesn't work for you, so we change all 4, I agreed, then they say, leave the car, take the turn of 2 days, guys, you are completely crazy there, buy this device, it can check any of the tires on the spot without removing the sensor, from where you are hired, I don't understand at all, you are still learning and learning to work in this area.
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March 2023 by Ericka Mendieta
everything easy to find, staff is very friendly
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March 2023 by Gary Chow
The line at the desk can get long because there is only one person doing the job of two. Best to note your mileage when you park, and your license plate number. Nevertheless, the person at the desk gets things done and the process works. They'll text/call you when your car is ready, so you can leave the Costco premises and return when they call.The work was done well and the tech even returned my spare to its cubby with tools and tray neatly stowed away. Kudos to the staff for doing things right!