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February 2024 by Nabil Zantout
Mostly friendly staff, slower than usual service but the real problem is being understaffed enough where some Saturdays just has no staff working and we would only find out it’s closed by showing up and seeing a paper on the door.
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January 2024 by Harry C.
Vivian is very patient, friendly and professional. She helps a lot to open a new account. I am really thankful for her outstanding service.
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January 2024 by Hanmei Chen
I recently visited this bank with my cousin to help him open a business bank account. As a foreigner without an SSN or ITIN, we anticipated some challenges, but our experience turned out to be incredibly smooth and efficient, thanks to the staff at this branch.Hoda, the branch manager, greeted us with kindness and professionalism, setting a welcoming tone for our visit. However, it was the banker, Vivian Yan, who truly made our experience exceptional. Her expertise in handling unique cases like my cousin's was evident. She skillfully managed to gather all the necessary documents in just one visit, ensuring my cousin’s account was set up promptly and without any hassle.Moreover, we were pleasantly surprised by the range of features Citi Bank offers, which seem particularly beneficial for business owners, offering convenience and ease of management.I highly recommend this branch for their exceptional customer service, expertise in handling complex situations, and the advantageous features they offer for business accounts. It's rare to find such a seamless banking experience, and we're grateful for their support in setting up my cousin's account.
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November 2023 by shail patial
Great customer service by AJ she is been great help to me she goes out of her way to assist me with my financial needs definitely see her for any banking needs she is knowledgeable and efficient
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October 2023 by Seyed Hadi H.
I met Ajanvinder Kaur in Citi Pruneridge Ave on last week. I received professional and helpful services on my first checking and saving accounts with Citi. Every question I had was answered in a timely manner. she was easy to talk and made sure I understood everything that was presented to me. I was very pleased with saving account interest rate. I didn't know that and Ajanvinder introduced that to me. I will absolutely use Ajanvinder again in the future and introduce her to my family, friends and colleagues. I'd also like to thank you Hoda and Fatima. Very professional and supportive team.
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September 2023 by Le Nguyen
I opened my account with Ajavinder kaur she is so amazing professional and welcome every customer with smile i always admire her for her professionalism she is good asset to the bank. Definitely visit her for banking needs
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September 2023 by Chi Lam
Very good experience in account opening. The Personal Banker Vivian and her colleagues are very helpful and patient.
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August 2023 by Lily L.
Reps aren't helpful over the phone as they always push you to come into the branch despite the issue can easily be resolved by phone.
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July 2023 by Laurent B.
Hi, I have meet in this branch the best Banker that I saw in my life, I'm from France , I arrived is USA to start a business, of course that I had to open a business account, and I meet this super friendly girl from Citi, who was helping me with all the information that I need it, and she was very nice from the start, she teach me how it works with all the steps, all the documents that I need it, and she was very careful with all. TOP BANKER, AJAVINDER KAUR, 2500 PRUNERIDGE, SAN JOSE, CA CITI BANK
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July 2023 by Ratnesh Kumar
I went there to open an account. I was received by AJ to do the same. It was a great experience. She made it hassle free . She also ensured to explain all the details we needed to get started. I highly recommend her.
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May 2023 by Edith H.
This review is for Ajanvinder for always being so helpful and kind. She went out of her way in opening a new account for my mother. She took the time to explain to me and my mother all our options. Previously she help me with my account in a very respectful and friendly way therefore I decided to bring my relatives and friends to her. Thank you for your patience y great costumer service. Edith H.
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April 2023 by Obsidian
I came in today to apply for a loan, the wait was very short and Ms. Ajavinder Kaur was very attentive, patient and helpful. Though I wasn't approved for the loan, I did get approved for a credit card to hopefully improve my lack of credit history. This branch is the best in the area, fully staffed, with helpful, knowledgeable people ready to assist you with whatever you might need.The only thing of concern I will note, is that when I came in, I had not heard Ms. Kaur calling to me from her desk, so I approached the teller at the window and said I was interested in a personal loan, and the teller said that they don't do personal loans.... which Ms. Kaur quickly corrected her and came to help me.Other than that small miscommunication, my visit went as well as it could, and of course my being turned down was no fault of Ms. Kaur or this branch. I will return to this location in future for my in branch needs.
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March 2023 by Anmol Kalra
It’s always a pleasant experience working with Citi bank and their employees, especially this branch! My mom and I went to get account opened and Ajavinder Kaur, personal banker at this branch was really nice and helpful with the whole process. She walked us through the benefits we get and gave us all relevant information.Its been a great experience working with Ajavinder and Citi bank!
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March 2023 by Biyun Finch
I love this branch because it is big and nice, staffs here are always warm and welcoming. Vivian helped me a lot and answered all my questions with patience. I will definitely recommend this bank to more of my friends and family!
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March 2023 by Gary Collins
Today I received from Ajavinder Kaur the best service I've ever experienced at a bank. I wanted to open an checking account. I Have an American passport but live in Japan and don't have a driver's license, which makes verifying my identity and address much more difficult, especially since I left items I hadn't expected to need, like my SS card, in Japan. She spent a lot of time with me and worked very patiently with the documentation I did have, entering information and checking on the phone with people in other parts of the bank's system. It was the kind of service I might regard as normal in Japan but is extremely rare in the U. S. I'm very grateful for her time and efforts, which enabled me to successfully open an account.I also want to thank the Branch Manager, Hoda Rasoul, who was also kind and helpful.
