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June 2024 by Alberto Beltran Sr
Today, Tuesday, June 11, 2024 about 10:30 am, I went inside Pruneridge Citibank branch to deposit funds into my accounts. Bank teller Drina Coelho assisted me with my transactions.
Teller Drina was very cordial and assisted me with a friendly smile.
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May 2024 by Angela Tampol
Every time I walk into this building, I know it's going to be a bad day!!! I've never once had a good experience at Citibank (especially at this location) and I finally came in today to close my account. My Mom and I had to close an UTMA account (mind you, it has $0 in it) and why did it take 30 minutes and 4 different workers? When my Mom tried to close it last week, they told her only I could close it. When I came in today, they told me only she could close it. My Mom called them out and straight up said that SOMEONE here is clearly lying or doesn't know what they're doing. We initially went to the middle banker, Mrs. Joseph, and good god she did NOT know what she was doing! She was SO lost on how to close an account, looking everywhere and waiting for more help when her collegues would say, "Just do this, just do that, it's right there." And we were stuck with her for SO long. She finally printed out the form for us to sign to close the account and mind you, it says ON THE FORM "You will receive a confirmation of the closure of the account." After the account was finally closed, I asked her just in case, "Will I receive a confirmation on the closure of the account?" And she straight up said NO! I told her, "Let me see that form I just signed." And pointed out to her that it literally says it RIGHT THERE that I will receive a confirmation. So many times where she was just speechless or stuck on what to do or say, just staring back. These workers don't know what they're doing and the others could clearly care less if other workers are trained or not. That cannot happen when you're working with money. It honestly seemed like they wanted to keep us there so long and make trouble just so we won't close our account. Good riddance, Citibank! Never again! PLEASE GO TO A CREDIT UNION! I recommend Star Credit which is pretty close to this location anyways.
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May 2024 by Stephanie Ross
The entire team is very helpful and has assisted me with extremely trying events. A very professional team that is customer oriented.
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March 2024 by Ng 吴Jooi Sim 维森
Vivian has been very knowledgeable with the products and helps me get things done effectively and efficiently. She listens actively and answers questions accurately. She is also very observant to what customer needs and provided info and service before customer even ask. Two specific example is I was writing a check in her office while she is doing the computer work to open an account for me, and she noticed that I stuck at writing the check (as I was try to figure out the date), she told me the date before I even started asking. Second case was I was trying deposit the check through the counter and the person in front of me takes long time (not complaining), and Vivian detected that and help guided me to deposit the check in the ATM using my new temporary debit card, including teaching me how to use ATM for new card. Great employee for Citi. Thanks.
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March 2024 by Jorge 89
Had an amazing experience with professional banker Vivian Yan. She patiently walked me through all the options for CD accounts and we reached an account that benefited me the most. Her manager is also great to work with unfortunately didn’t catch her name. Highly recommend her, and this location for your banking needs.
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February 2024 by Nabil Zantout
Mostly friendly staff, slower than usual service but the real problem is being understaffed enough where some Saturdays just has no staff working and we would only find out it’s closed by showing up and seeing a paper on the door.
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January 2024 by Harry C.
Vivian is very patient, friendly and professional. She helps a lot to open a new account. I am really thankful for her outstanding service.
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January 2024 by Hanmei Chen
I recently visited this bank with my cousin to help him open a business bank account. As a foreigner without an SSN or ITIN, we anticipated some challenges, but our experience turned out to be incredibly smooth and efficient, thanks to the staff at this branch.Hoda, the branch manager, greeted us with kindness and professionalism, setting a welcoming tone for our visit. However, it was the banker, Vivian Yan, who truly made our experience exceptional. Her expertise in handling unique cases like my cousin's was evident. She skillfully managed to gather all the necessary documents in just one visit, ensuring my cousin’s account was set up promptly and without any hassle.Moreover, we were pleasantly surprised by the range of features Citi Bank offers, which seem particularly beneficial for business owners, offering convenience and ease of management.I highly recommend this branch for their exceptional customer service, expertise in handling complex situations, and the advantageous features they offer for business accounts. It's rare to find such a seamless banking experience, and we're grateful for their support in setting up my cousin's account.
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November 2023 by shail patial
Great customer service by AJ she is been great help to me she goes out of her way to assist me with my financial needs definitely see her for any banking needs she is knowledgeable and efficient
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November 2023 by Ali Shenasa
Excellent customer service by AJ
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October 2023 by Seyed Hadi H.
I met Ajanvinder Kaur in Citi Pruneridge Ave on last week. I received professional and helpful services on my first checking and saving accounts with Citi. Every question I had was answered in a timely manner. she was easy to talk and made sure I understood everything that was presented to me. I was very pleased with saving account interest rate. I didn't know that and Ajanvinder introduced that to me. I will absolutely use Ajanvinder again in the future and introduce her to my family, friends and colleagues. I'd also like to thank you Hoda and Fatima. Very professional and supportive team.
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September 2023 by Le Nguyen
I opened my account with Ajavinder kaur she is so amazing professional and welcome every customer with smile i always admire her for her professionalism she is good asset to the bank. Definitely visit her for banking needs
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September 2023 by Chi Lam
Very good experience in account opening. The Personal Banker Vivian and her colleagues are very helpful and patient.
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August 2023 by Lily L.
Reps aren't helpful over the phone as they always push you to come into the branch despite the issue can easily be resolved by phone.
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July 2023 by Laurent B.
Hi, I have meet in this branch the best Banker that I saw in my life, I'm from France , I arrived is USA to start a business, of course that I had to open a business account, and I meet this super friendly girl from Citi, who was helping me with all the information that I need it, and she was very nice from the start, she teach me how it works with all the steps, all the documents that I need it, and she was very careful with all. TOP BANKER, AJAVINDER KAUR, 2500 PRUNERIDGE, SAN JOSE, CA CITI BANK
