Build-A-Bear Workshop in Santa Clara offers a fun and unique experience for customers of all ages. Customers can create their own personalized plush toys by adding outfits, sounds, and scents, as well as recording a custom voice message to make the gift extra special. The store also hosts PAWsome parties, where guests can celebrate birthdays, office events, or community gatherings with hands-on activities, a customized furry friend, and a Special Heart ceremony. The environment is great and clean, and the sales associates are helpful and attentive, answering questions and guiding customers through the process. While some customers have had mixed experiences, with a few feeling rushed or that their presence was an intrusion, the majority report a very positive experience, with staff being kind, accommodating, and creating a welcoming atmosphere, even for "big kids" looking to build their own stuffed animals. Overall, Build-A-Bear Workshop in Santa Clara is a toy store paradise, offering excellent service, high-quality toys, and incredible value, making it a great destination for kids and parents alike.
Absolutely loved going to get my daughter’s first birthday bear. The staff was very friendly and the happy birthday sticker we received had an adorable snoopy drawing on it!
September 2025
Environment is great and clean! Sale associates were very helpful on answering our questions. We are here to create a birthday present for both of my kids. We had a very positive experience from start to end, most importantly, my kids are very happy with their stuffies.
September 2024
Great store and experience with very helpful employees.
