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March 2023 by David Katz
I have been a client of Penske for about 2.5 years now with 2 box trucks on a lease.We have had multiple issues working with Penske. Starting with the fact that nothing that was told to us as "benefits" of working with Penske and having a lease with them was true. We had very few situations that they were able to provide what they promised 95%+ of the time they couldn't back their promises or anything they have in writing.On top of it, we have had extremely high charges to our account month after month for miles we didn't do. They would add about 14,000 miles to the invoices and charge us for it on months when the truck didn't even do 800 miles. These are big charges and they weren't the ones to fix it.We had to catch it and chase them for it each time. It took months to get the problem solved. In the meantime we were being charged ridiculous amounts non-stop. No compensation was provided.One of the new trucks they provided to us had a technical issue and we had to drop it off to them, at which point we decided to terminate the lease agreement and they agreed. Instead of terminating this on the agreed upon time they set the termination date weeks later. They charged us for the additional weeks we didn't even have the truck.We also have to pay insurance coverage for that period because they can't provide documents to show the stop of use as of the date that it was dropped off to them.Now that we agreed to just take the hit on everything they caused it was time for them to give us the deposit of $5,000 that we put down for the lease which they originally said will be returned to us upon termination of the lease agreement as long as no balance is due for the lease per truck.Guess what? now we need to fight for our deposit as well.I regret ever using Penske and would suggest to everyone trying to operate their business to find other alternatives. Penske was supposed to give us peace of mind, instead it is costing us way more than we every thought it will and there are absolutely no benefits that comes with it, in fact it is A LOT MORE WORK that you just added to your plate.Good luck.
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March 2023 by Joann Wilson
The process was quick and easy. We misjudged the size truck we would need and Nick was cool about switching our reservation to a larger truck. He is very kind and professional.
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February 2023 by KK WE
I spoke with Bryan this morning from the Santa Clara location. He called to confirm my reservation. He was polite, professional and very knowledgeable of Penski’s product, pricing and services. He offered valid and appreciated solutions. He was a delight to speak with. You guys have a real gem with this man!Thank you Brian!
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February 2023 by Wilbert J
Had a great experience doing business. The rental truck was very clean. Professional employees and they did a huge help in making the process smooth.
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January 2023 by junior olivo
The staff here is always nice and willing to help out I've been here a few times never had a problem definitely recommend this place if you need a truck
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November 2022 by Lisa Perkins
Penske rocks! Great customer service. Forgot the guys name but he found me a truck that fit my needs and price range! Top notch!!
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October 2022 by Patrick Nelson
When the San Mateo affiliate location failed me, Joel at this official Penske location came to the rescue! I had a fairly disappointing experience at the other location, but thankfully Joel was there to help fill the gap for us and with great customer service to boot. We were able to get our furniture pads from here very quickly, in and out and would have opted to rent from here if we had known how much better the customer service would be!
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October 2022 by Pedro Costa
Walked in to view a model of our 16ft truck and ask a few questions about our rental details. Joe was extremely helpful, showed us the truck, answered any questions we had and made sure we were comfortable with everything. Great customer experience.
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July 2022 by Alex McDonough
LOOK CLOSELY AT YOUR RECEIPT! We borrowed a dolly and forgot to return it when returning our truck. We called in about returning it a day late and were told that this was fine. When we returned the dolly, we checked the receipt to see if there was an extra fee. They had overcharged us $125 (as though we were late with the truck) in addition to a $25 dolly fee.When we asked about the $125, they quickly and politely removed it, but the fact that they were so nonchalant about it makes me think that this is common practice. If we hadn't been checking about the dolly charge, we easily could have missed this ploy completely.
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July 2021 by Ryan S
Just rented a box truck here to move my stuff and I have to say I'm extremely satisfied with renting it here. It was super easy to reserve it, pick it up, and return it. The employees that work here were also very friendly and helpful.Best of all, the price was very affordable for the size of the truck I got. The truck even had a hydraulic lift gate. I would not hesitate to rent from them again or recommend them to anyone who needs to rent a moving truck.
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January 2021 by Griffendoor P.
Umesh Pudasaini, was very professional. He greeted me at the door and even waited for me to come! They are clean cars with great benefits! They don't push anything on you and they are very informative! I recommend Avis over any other company! Best rental experience ever! Definitely recommend!
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October 2020 by Zheng Li
Very bad rental policy.When you make a reservation, their policy states that the availability of the truck is not guaranteed, while you'll still be charged $75 for such a "reservation" if the cancelation happens within 2 days before the pick up date.This is not reasonable. You either ensure the availability of the truck for the reservation, or you should not charge the cancellation, you can not do both.
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October 2020 by Yaseen M.
Very friendly and helpful service. Umesh is great and so helpful! Thank you for helping my family today!
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October 2020 by Joshua J.
Drove 1 hours to this place and the car i booked was not there and someone canceled my appointment without telling me. I went to the other avis rent a car location and they treated me very badly. They scammed me 40 dollars, wasted 2 hours of my time. Oh your corporate will hear about this, cheers.
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July 2020 by Dsp A.
I rented a truck from this location about a month ago to move from San Jose to Roseville, CA. The round trip is about 500 miles so they gave me a quote for one day including 500 miles. Here's what happened:a) When I picked up the truck it was a 30-year old truck with over TWO HUNDRED THOUSAND miles on it! Yes, 200,000 miles. Not a typo. The whole time I was driving all my belongings I was worried it will break down.b) When I picked up the truck I wrote down the starting mileage on the odometer and when I returned it I had put about 485 miles on the truck. When I got the final bill the indian employee there had a charge of extra $150 because he claimed that I put extra 100 miles on the truck! It turned out that this location is a mom-and-pop indian franchise so NEVER trust them and if you make the mistake of renting from them make sure they put the actual mileage on the contract and make them initialize next to it.In summary, a scam franchise that will do everything they can to squeeze money from you.