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August 2023 by Marjorie Yanz
Amazing service!
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December 2022 by Alexandria Daria
My boyfriend booked an in-store appointment at this location for me as an early Christmas gift and all of the employees we interacted with (especially Miguel!) were welcoming and personable. I had so much fun trying on various bags in Parakeet that we didn't know we spent close to an hour at the store. I ended up coming home with a Small Cassette (with the silver hardware) and I look forward to my next purchase here as well as another delicious espresso!
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December 2022 by Christine O.
I haven't purchased anything from this store but the past two visits have been good experiences. First time, I went in to look for a bordeaux cassette bag but they did not have it in stock. The sales person was still very patient in bringing out different bags for me to try and let me know they could help to order for me and i will still have 7 days to return if it's ordered. The second time we visited to check out compact wallets but still couldn't find anything I liked. The sales person offered to clean my moms bottega wallet for free which was very nice. With all the luxury brands cutting down service, very glad to see a store that still offers service like that and a store with friendly staff. Recommend shopping at this store.
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November 2022 by XY Liu
Minh was friendly and helpful. Had great experience in this store!
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August 2022 by Mandy Y.
I went to the BV store in Valley Fair pretty indecisive and received excellent customer service from Ken. He helped me try on several styles and colors and was patient through the whole process. When the color I wanted came back in stock, he texted me right away to let me know. And when my family brought me back a BV bag from Europe and it was not the color I originally wanted, Ken was very accommodating in helping me exchange for the color I was looking for, which I never expected him to do! Best customer service I've received out of all the luxury brands.
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January 2022 by Bebe K.
Not much selection, the sales associate was not enthusiastic nor engaged. He was a heavier set gentleman who hung around the front and was more interested in his cellphone. I would rather make the drive to San Jose than shop here.
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November 2021 by Yari Oregel
To the Bottega at 2855 Stevens Creek Blvd- question: why was the door locked upon exiting when my sister and I were at the shop, two women of color might I add. This took place on Monday, November 22nd at about 4:15PM.The stereotyping of clients is not appropriate on top of the act being a fire code violation. If you are concerned about the security of the store, you should have no problem hiring security personnel like every other high end store rather than putting clients at risk if there is an emergency. In the future when visiting this location, if the door is locked upon exiting the store, we will contact the fire department for your misconduct. On another note,please consider informing and educating your staff of their stereotyping and bias, this was unacceptable.
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October 2021 by Carmen V.
Super shoes, very bright and happy colors. Excellent customer service without being pushy. Excellent quality.
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September 2021 by David C.
DON'T BUY HERE. ... MGMT WITH POOR CUSTOMER SERVICE AND ARROGANT ATTITUDE It's really a shame because this location was better operated in the past with client care in mind. However, now under Ken's arrogant management style the level of service you can expect is dismal at best. With all products in this price range you would expect a little higher level of customer satisfaction and a product that isn't inferior in terms of materials and workmanship. They say perception is reality and for us the service received by Ken was unacceptable. The zipper and the lining of my Bottega wallet was falling apart, discolored, and the piping along the side was also not well made to withstand minimal use. I don't always use this wallet so I asked the store to simply send it back to get the warranty work performed. I understand every case is different and should be considered on an individual basis but after leaving it for two days 2 days I finally get a text response from Ken the manager that basically said come back and get your wallet because if you want me to anything it will cost about 400.00 to repair. Seriously?? As a manager he could have and should have done more. When I went to pick up the wallet I met Ken in person and he reminded me of Dagwood. This guy gave off an impression that he was FULL OF HIMSELF! His haircut was just like Dagwood but he was in dire need of a breath mint. Boy did he stink!! He exudes arrogance and cockiness and thinks because he operates/manages a little BV store he is King Ken! BV if you want to gain the clients in this area first remove or better train this cocky representative because clearly he doesn't represent the brand well. In this day and age with all the luxury brands making luxury goods you should stand out and try to achieve repeat customers and not just one and done! BV is not a terrible product but when you have terrible representation it definitely detracts from the overall buying experience. Avoid Ken like you would avoid Covid or Delta. If you buy from this store under his tutelage you won't get any good customer service. But another brand like LV, Prada, or Dior because Valley Fair has many options. I will escalate this to BV headquarters to let them see what a terrible representative they have at this location and even if nothing happens at all, at least it's documented so if others have the same unfortunate experience I encountered they will see that Ken is not representing the brand well.
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July 2021 by Stephen R.
David was totally awesome... when in Carmel we also stop to see what fragrances are available... excellent customer service.. the best...
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May 2021 by Jessica G.
I've shopped at this BV store a couple times, and Lisha was the person who helped me out. She is very professional and patient. She always helps me find out the stuff which fits me the best. Every time I had any questions about the material/style of a product or color options, she is always there answering questions and providing helpful suggestions. That's so awesome! Here is a pic of the cute chain pouch bag I got from BV. Definitely loving it!
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May 2021 by Pearl T.
I really enjoyed the shopping experience at BV valley fair, especially with Lisha. She is very patient and understanding. So I picked the bulb which I really like.
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October 2020 by Thu Hang Ho
Excellent customer service, & beautiful handbags!
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July 2019 by Kathy Toledo
I bought an expensive handbag from Santa Clara store. The store manager told me these bags were rare and there were only 5 in the US. When I got home, I determined it was to big for my frame and asked to return it. I was told that there are no returns only exchanges for store credit when you purchase in store. If you purchase online, you can return. I already had 2 other Bottega bags so I did not need anything else and I was not going to give them anymore money if the exchange was uneven. Needless to say, this rare bag was in abundent supply in all Bottega boutiques in USA plus in Neiman, Saks, Bergdorff's etc and the "rare" Large City Veneta intrecciato tote in BACCARA ROSE NERO was 20% off in the boutiques and now 30% off online and major retailers. The bag sits in my closet in its original dust cover, I can't even bear to look at it let alone carry it. So basically, Bye Bye Bottega for me. Watch out at the Santa Clara store.
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January 2019 by Oleg Polishchuk
Had first and the worst luxury brand service experience.
